Move unresponsive, flashing white LED

  • 6 December 2020
  • 1 reply

Move unresponsive with flashing white light

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1 reply

Userlevel 6
Badge +17

Hi @Aloew.

Welcome to the Sonos community and thanks for reaching out to us. A flashing white light on a Sonos device means that the device is failing to boot. Allow me to share with you some recommendations to help out.

I would like to recommend the following basic troubleshooting steps to check if it would help out with the issue.

  1. Remove the Sonos Move from the charging bay.
  2. Turn off the Move by pressing the power button for 10-15 secs until the light on top disappears.
  3. Place the Sonos Move back on its charging bay and without pressing any buttons, the Sonos Move should turn on by itself.
  4. Once the Sonos Move turns on, I would suggest giving it a good 1-2 minutes to see if the Sonos Move would stay on a flashing white light status.
  5. If the Sonos Move stays on a flashing white light status, I would suggest contacting our technical support team for more in-depth troubleshooting steps or possible product replacement.

Please let me know if you still have further questions or concerns. Everyone is welcome here in the community.