If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted.
Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D
Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219
Still having problems? Grab a diagnostic and add it to your reply.
Sonos Controller App for iOS or Android
From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics.
Sonos Desktop Controller App for Mac or PC
Select Submit Diagnostics from the Help menu.
Do you have any WiFi extenders or Powerline in use?
I submitted my diagnostics.
The reference number is 1116545308
I have one room, standard setup a playbar and a sub.
They are wireless connection to the router.
My sonos still keeps dropping out from my phone controller when playing music.
I have tried changing the wireless channel but it keeps happening.
Please provide some assistance when able.
What features are you willing to have removed from the speakers to allow room for local music storage? Memory is full so to add something something must go, like the CR-100 or Dock support to make room for the latest rounds of updates.
Appreciate if you could look into this.
Can you let me know whats going on based on the diagnostics so I can try to remedy? I did change the band, and reset all the devices. It didn't seem to work till I reset the phones and then it would go out again after a while. Tried with multiple phones. I have only had the setup for a few days and its been a little flakey from the start.
I changed my wireless channel and it still skips. I also tried with my record player through the connect and its cutting in and out.
Loving my Sonos Beam and 2 Sonos Play 1s in my bedroom but when I use the Sonos app to play music from my iPhone it stops playing each and every song about half way through (sometimes sooner) without any reason.
When I use my Sonos system to watch movies or tv shows it runs smoothly without any issues
I did find a work around- I can play music from my iPhone airplayed through my Apple TV 4k without issue. I did notice using the Sonos app makes better use of the surround sound speakers though. The Apple TV 4k is fine but everything sounds deeper and richer through the Sonos app so it’s too bad it can’t play music properly
Here’s my diagnostic
We keep having issues with the Sonos playback cutting in and out.
The internet speed is good (40mbps), and last night I went through and changed every wifi enabled device in the house that we could to 5GHz to reduce interference. So it is now pretty much just the Sonos on there 2.4GHz band.
I then scanned our area, and there are no other transmissions on Ch 6, so have set the Sonos to Ch 6. I have just rescanned, and the Sonos is the only device on that channel.
But this morning the music is still occasionally cutting in and out. Please help, its getting really frustrating.
Diagnostic number. 1500539342.
Any help on this issue looking at the diagnostics?
I am experiencing the same issue since couple of days. Nothing change in my setup/network. Please can you help? This is REALLY annoying.
Diagnostic sent: 1929882447
Diagnostic sent: 1929882447
New diagnostic after some time still stuttering and skipping...
I have tplink wifi deco m5 with full wifi an a little 85mq house.
So this is not possible to be a network problem.
Same thing was happening from time to time with my previous Asus n56u router and to me it is not a network problem.
Tunein is working like a charme while Spotify stops and stutter.... So annoying
The second Connect:Amp connected to my TT drops off once day. Each time, I unplug the power and plug it back in so it can reestablish a connection.
My Bell HomeHub 300 Router is set to Channel 6.
SonosNet Channel is set to Channel 11.
The Play:5 is hard wired to the network, and there are several other speakers that aren't, if that matters. The wifi channel is one.
What other diagnostic information can I provide?
I run a very small restaurant and bar ( less than 12 tables) and having significant issues with Sonos connectivity. We have two Sonos play 1.. one in bar area and one in dining area.
We have an access point in the bar area with the router on the floor upstairs. Tracks keep skipping and the second dining area Sonos keeps losing connectivity. I’ve tried tunein...Spotify...amazon...all the same. I’ve changed wireless channels and tried moving the Sonos devices around to see if that helps
I’m really at a loss as to how to resolve. The music is not smooth at all and makes for an unpleasant experience. We’ve had to resort to older less desirable options which we don’t want to do.
Please could you advise how to resolve?
I'm inferring from your post that your Sonos speakers are all on your wifi. Have you tried doing a "wired" network, by connecting one Sonos device (a BOOST, or one of the speakers) to your router upstairs?
What's the building made of? Is it old brick or stone, or stick frame with wallboard?
Room has just started disappearing out of nowhere, have cycled power on the device multiple times