Hi Support,
I have a play 3 that is connected at outdoor having disconnecting issue.
I have submitted diagnostics : 1294358331.
Please kindly look into it.
Thanks
Hi, Danlim. The issue is that there is a poor WiFi signal where your PLAY:3 is situated. Stands to reason, I suppose, if it's outside and your router is not.
Hi Edward,
Thanks for your reply.
Poor wifi signal should not be an issue cause im getting full bar from my phone outside exactly where the speaker is placed.
Is the wifi card used for Play:3 up to date?
Thanks
It certainly is, but the diagnostic information is suggesting that the WiFi signal is not sufficient. Is it an iPhone with WiFi assist switched on?
Hi Edward,
The ipad does not have cellular data so does not have the function of wifi assist.
The music gets cut off and now its out of the sonos app but in my rourer showing its still getting the ip address.
Thanks
Hi, Danlim. Would you please try logging into your router and changing its operating channel? It may be losing its signal due to interference.
Hi Edward,
Will do that and feedback cause im operating a bar will need this speaker to work properly outdoors.
Is there contact to call from Singapore ?
Thanks
Hello, seems I have the same problem as everyone else: Music stopping, skipping songs etc. I have tried wifi mode or boost mode, no changes. Tried changing channels, no changes. have plenty of wifi coverage everywhere.
994538057
Thanks
Jason
Diagnostics submitted... recently added an additional Play 3 and Play 1 to my system. Since then I can encountering constant drop outs
Diagnostics submitted... recently added an additional Play 3 and Play 1 to my system. Since then I can encountering constant drop outs
1793162091
Hi Support,
Here is my diagnostic number: 2017197797.
Kindly help me to check is there any wifi disconnecting issue.
Besides this, i would like to check that whether just changing of router only but not changing the SSID will it affect the sonos system and required to plug in one sonos speaker in the router and reconfigure or doing it the hard way to repair all the sonos speaker.
Currently i have 2x Play:5 Gen2, 2x Play:1 and 1x Play:3. So repairing will be a tedious job.
Thanks.
Update Diagnostics submitted... recently added an additional Play 3 and Play 1 to my system. Since then I can encountering constant drop outs
1793162091
My playbase was being used as a boost. Have disconnected the Ethernet cable and system seems to be ok so far
The latest survey asks us to post diagnostics reports when we have dropouts.
Here is one, that just happened: 794540817
TuneIn stations that suddenly stops playing.
Pressing play, starts the stream again.
Tried switching from channel 6 to 1 still going on and off between rooms, tried switching to channel 11, still going on and off, between rooms.
Tried connecting one room with ethernet as a boost, still going on and off between rooms.
Tried switching to my WiFi router and use that way, still going on and off between rooms?
Diagnostics sent 24/09/2018 No. 1190794557
Diagnostics sent 25/09/2018 No. 573132236
Paired Play1s disappeared from network. Had to unplug both and then plug them back in to get them to be recognized by the app. Diagnostic #1787620609.
Bob
Mines has been skipping partway through songs for a couple of months now, it’s made thousands of pounds of equipment worthless.
Diagnostics ref 551268560
Hi Support,
I am using a Wi-Fi range extender from Tp-Link. And I get this message of saying some speakers are using sonos network from the range extender I am using a range extender is because one of my speakers is outdoor and has weak signal. Why are your system blocking Wi-Fi extender?
I need a reply as soon as possible please. As I am running a bar and need the speakers to be working well.
Thanks
I have 3 Sonos players, 1 on my main floor and 2 paired in my 'bar'. My router is on the same floor as my bar and I have a Sonos Boost to deliver the signal. My problem, which is infuriating me, is that my stereo pair is constantly skipping songs, stopping for no reason or not appearing in the app. I have changed the Sonos channel to 11 and my router to 1, so there should be no interference. Pleas ehelp me, or these are going straight in the bin.
Edit: one of my paired speakers is now not playing anything???
My diagnostic number is: 550183188
I just update to latest version I have 2 play 5 second generation and 4 play 1, my issue is im missing my speakers in tue app then i try to add the missing speakers and there’s even difficulty to add the speakers and then after i successfully add them all back some of the speakers are not showing up again the app
nice post thank you very much
Do you have a reply for my question?
Diagnostic number: 550183188
Cyrndvm - your issue seems to be classic IP address conflicts. Assign new IP addresses to your sonos units in router or reboot all network devices in your house to resolve. See this thread where I recently explained https://en.community.sonos.com/troubleshooting-228999/v9-problems-6813902/index1.html#post16274580
Brit in Canada - appears Sonos hasn't looked at your diagnostic number. Hopefully they pick up on today - if you don't hear from them I would call them on phone with that diagnostic. Sometimes its good to post diagnostic and issue in a fresh new thread where it doesn't get lost in long one like this.
I used to have a rock solid system, with a mix of one Playbar, two Play5:2, two Play:1 and one Connect. They are using SonosNet originating in a Boost connected to the router via a dumb switch.
This weekend I replaced the two Play:1s with two Ones - to get Airplay. Since then, the system has been very unstable and I've only seen all of the speakers up at the same time for short periods of time. Right now, I can see half of them. The other change occurring in the last week is the upgrade to 9.2. Unfortunately for the purposes of troubleshooting, that was a also a downgrade of the Mac client - but I digress.
Yesterday, I tried resolving it with power cycling - and also with a lot of switching channels. Eventually, they were all back. Later in the night, most were gone. Now, there are still some clients gone - and in the last hour, the visible ones have varied a bit.
Diagnostic: 1316123336
Diagnostic about an hour later: 561114063
Sounds like IP address conflicts. Go in router and assign all new ip addresses that are permanent. Reboot all and you will be in good shape.
Sounds like IP address conflicts. Go in router and assign all new ip addresses that are permanent. Reboot all and you will be in good shape.
Everything looks OK when looking at IPs. Also, they come for a while - and then disappear.
As for the main suspect in such cases, wireless interference, a scan of wireless networks lists the current Sonos network as the best possible - and there aren't that many other networks nearby.
One strange issue: There are different numbers of visible Sonos players in the desktop app and on my wife's iPhone.
