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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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BunkMuffinContributor I
asked in Components and Architectural
Compatibility WiFi 6 (802.11ax) mode

Hi there.I recently upgraded my router to a Wifi 6 (no extender or mesh). I have3 x older Play 1s (2 as surrounds)1 x Soundbar3 x One SLsI have found that, using 2.4GHz wifi, the 3 One SLs (i.e. newer hardware) work just fine however the older hardware cannot be seen on the networkUNLESS I turn off Wifi 6 mode and go into a compatibility mode… Then everything is fine. As a workaround, my house is Cat 5 wired (and a couple of units are placed to enable connection directly to an ethernet port. I therefore connected the Playbar to try and create a hard wired configuration… It seemed that this didn’t work either, with an inability for anything to be seen / configured by the iOS app…My questions are therefore:1. Am I right to assume the Play 1’s and Playbar will not work with Wifi 6?2. Because wireless router remained on whilst trying to config in wired mode, has this prevented a wired mode setup working?3. What is the range of using SonosNet (i.e. wired mode) vs WiFi?(and finally) 4. Would

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Matthew_77Trending Lyricist I
asked in Components and Architectural
Problem streaming Apple Music

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.  All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

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All-about-sound-dkTrending Lyricist I
asked in Components and Architectural
Sonos unstable to the point of useless - even after adding a Boost

Hi all, I have two Sonos One SL and two IKEA Symphony bookshelf speakers running in my current, limited setup. Recently, I began experiencing problems with sound falling off some speakers for a few seconds, then coming back - and then falling off again randomly. As I expected that this was due to distance / walls etc. giving the network a hard time, I went out and purchased a Boost. This is now connected with a cable to my main access point (that is again cabled to my main router in the attic). I tried the tools available for troubleshooting - e.g. the network matrix at something like this address: http://192.168.0.207:1400/support/review From my Boost, connections to all speakers is green -  which I presume means that the Sonos network-coverage and communication is fine. However, many times during the day, speakers will still be falling off. Sometimes one of the Symfonisk will play, while the Ones are still - then they come back randomly, and then one of the Symfonisk speakers fall ou

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conceptkContributor I
posted in Components and Architectural
ZenWifi XT8 (1-19-21) Firmware Update Causes Sonos System to Stop Working

The most recent Zenwifi firmware update caused all my Sonos products (except MOVE) to stop working.  I had to roll back to previous firmware.  Once I rolled back, everything is working fine.

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WSC3Prominent Collaborator I
asked in Components and Architectural
Sonos Playlist Size Limits

I have a long playlist (3,295 songs) that won’t load completely on my PC where my music collection is stored.  It loads ~ 3,149 each time I try, almost to the exact # of 3,149 each time.  When I try to load this playlist via my iPhone, I get an error message “Unable to browse music.”  I can load other smaller playlists via my phone and completely via my computer, so the issue must be with the number of songs.  I found on the Sonos website that the official Sonos limit is 40,000 songs on all playlists, which is what Sonos will sort.  The total songs I have on my iPhone and computer via playlists on Sonos is about 5,000, so I'm nowhere near this threshold. So what’s the problem here?

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buzz
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LGRemoteNotWorkingContributor I
posted in Components and Architectural
Can't get LG Magic Remote volume control to work with Playbase

Hello everybody,I’ve been unable to use my LG magic remote to control my Sonos Playbase for a whole year.I’ve got an LG C7 OLED, a Sonos Playbase and 2 Sonos Play:1s set up for surround. I want to get a Sonos Sub and a couple of Sonos 1s to have around the house, but being unable to control my existing Sonos products with my TV’s remote control is not really inspiring me to spend more. I’ve already spent around 1000 euros for the existing setup as it is. Internal TV speakers just don’t cut it.To this date the only similar topic I have found on this forum is this one by user earplugs: Playbase and LG Magic remote | Sonos CommunityIt was all working fine until about a year ago, when I moved country. Everything remained in storage for a period of time, and I started setting it all up again probably in early July. I remember the TV got a firmware update as soon as I took it online, and since then the TV’s menu options have changed massively. Device Connector on my LG TV is no longer giving

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EsatCollaborator I
asked in Components and Architectural
Bad Sonos connection, what to do?

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.In t

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THill182Trending Lyricist I
posted in Components and Architectural
Starting a week ago, Amazon Music no longer works on my Sonos 1 system!!

Starting about a week ago, I can no longer play Amazon Music on Pandora. Specifically:Everything seems OK; I can see all stations, suggested play lists, and so on But: When I play anything, it takes a long time to connect, then it plays for a few seconds, but only on one of my (7) speakers/amplifiers/rooms, switching back and forth between them Eventually, after a few seconds, or sometimes right from the start it says: Insufficient connection speed to playHowever, I have 300Mps speed confirmed through the house, and Pandora plays just fine. I also confirmed that I can play Amazon music through the laptop without any problems.  Any idea how to troubleshoot this? I already disconnected and then reconnected (added back) the Amazon service to Sonos 1 (I was an early adopter, so all my equipment is the old equipment). Any ideas? Anything to do with Amazon’s latest offer of “HD” (not sure exactly what that is)Greatly appreciate advice!

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Stanley_4
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Stefan.SorinContributor I
asked in Components and Architectural
spotify song skips and drops

Hi there, Been seeking a resolution to this problem for a while. Moved my system to completely wired and removed some components to see if they were the source of interference. No luck so hoping support has a better idea of what is going on. Lost connection to Spotify error. Song skips and general intermittent problems with music streaming. Local music works fine and home theater works fine.1226056816

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immersifiTrending Lyricist I
posted in Components and Architectural
I've done EVERYTHING possible. NO MATTER WHAT Sonos Connect keeps interrupting playback

OK. I posted a while back about this but out of desperation I tried a few things including: Purchasing a 2nd CONNECT that is S2 compatible, ANDMoving the music library drive to a different host, ANDDownloading and installing S2 to all hosts, and yes EVEN…Copying the .music library to a NEW standalone drive; I have tried that on the regular host as well as another host PC on the network.Oh, I even rebuilt two operating systems thinking that maybe there were some files that had been corrupted. That’s right, I actually completely rebuilt the O.S. on two machines and reinstalled all software that I had previously installed on them. ALL of this in an attempt to make these two pieces of electronic excrement work reliably. NOTE: This DOES NOT happen with streaming services. However, I have a broad record / CD collection that is in-house, and I like having them available rather than a possibly somewhat compressed stream version. The fact that this doesn’t happen with streaming does not, in any

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buzz
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IJNRenowned Enthusiast I
asked in Components and Architectural
Usage/Data weekly / YTD summaries no longer displaying

Strangely, my activity(usage)  weekly / YTD log showing hours used by speakers/ groupings seems to be no longer available.. perhaps it's and I've forgotten from which menu button to find it ... but I don't think so..

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Airgetlam
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gtsa63Contributor I
asked in Components and Architectural
WiFi password incorrect

I've spent 3 days trying to get my playbar, sub, and 2 play-3 speakers set up and it keeps saying the WiFi password is incorrect even when I copy-paste from the router settings. It accepts the range extender network password, which is the same as the other one, but then tells me I can't use the speakers without the Boost. So now I'm stuck with thousands of dollars of speakers that don't work. I've tried changing the network password, deleting and reinstalling the app, resetting the speakers. I've tried plugging a speaker into the router but then the app doesn't even find it when searching for speakers to set up. Can anyone suggest something else to try?

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WineGuy8418Contributor I
posted in Components and Architectural
Connecting Wireless Headphones to Sonos

Is there a way to connect wireless headphones to a Sonos system?  I have a Sonos Port, a number of Sonos speakers, only one of which has Bluetooth capability (Sonos Move).    I recently purchased a Bluetooth transmitter (Avantree Oasis Plus) hoping i could connect it to the Sonos Port, pair my headphones to the transmitter, effectively turning my headphones into speakers.  Thanks

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Jono1Contributor I
posted in Components and Architectural
Sonos keeps dropping out and losing connection

I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable. I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro. The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.

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McswiggenTrending Lyricist I
asked in Components and Architectural
Unable to connect - aghhhhhhh

Diagnostic 147347860EVERY TIME I want to play music I have to got to the living room; switch the plug on and off on the Playbar ( also added unplugging & plugging in the Ethernet too which I feel has slightly better success rate when combined with the switch on and off!).Tried everything I feel; firmware, I’ve taken the switch I had out my network; I’ve removed my second router from network; I’ve made sure 2g and 5g are same name; reset the virgin WiFi hub fully, made sure no guest network enabled… still every time… such an pain to listen to music; thought Sonos was supposed to be easy, clearly I’m not the only one with these issues, as seems a frequent topic but think I’ve tried the suggested solutions. I don’t have any issues with anything else connected in the house and have 250Mbs connection. 

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gozzy#1Contributor I
asked in Components and Architectural
Sonos Radio account needs to be reauthorized

I can’t search for radio stations currently.The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.ive deleted and reinstalled the Sonos app but that hasn’t worked. Can anyone help? Very frustrating! 

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Naveed.AhmadContributor I
posted in Components and Architectural
Asus ZenWiFi AX rotuer QoS feature doesn't work with Sonos

If you have one of those Asus routers which support Quality of Service (QoS) feature to prioritize different kind of traffic (Streaming, Work from Home, etc.), this may be helpful to you. When I enabled this feature I had lot of issues with connecting to various Sonos speakers, or playing music on them, or adding a new speaker to the system, etc. Once I disabled QoS feature in the router, everything worked seamlessly.I have ASUS ZenWiFi AX6600 (XT8) router.

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AboriginalbabeContributor I
posted in Components and Architectural
ANYONE GOING TO FIX THE HACK VULNERABILITY ?

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!! 

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Mr. T
106rallye
106rallye
posted in Components and Architectural
Any problems with new app or latets update and Sonos Boost?

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

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Huskie32Trending Lyricist I
asked in Components and Architectural
No Sonos Architectural Speakers Detected

I have 4 Sonos amps and 4 pairs of Sonance by Sonos speakers.  2 pairs are older and are detectable by the amps and 2 new pairs are not.  The 2 pairs that are not detectable are brand new out of the box.  The amps are from Sonos and the speakers were from Amazon so there is no question about authenticity.  Why aren’t the speakers detectable?   I haven’t been able to find an answer here.   

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dslemmerAvid Contributor I
asked in Components and Architectural
Sonos Fix It - Stuck “Multiple Systems…”

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  Anyone else? Suggestions? 

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jgatie
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MoelemContributor I
posted in Components and Architectural
Cannot see group in device list help

HiI set up a new group, no problem, but I cannot see this group in my device list. When I change a devices room it updates immediately in the device list but I still see no groups. So I'm lost in how to play spotify etc on a group without manually choosing multiple speakers in the sonos app, which also is not using the groups.What is going on? Thanks 

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106rallye
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HarvETrending Lyricist I
asked in Components and Architectural
Sonos is playing but no sound from any source

Sonos is playing, but none of my components is playing any sound. This includes my various speakers and my Port.  Tried regrouping, made sure system was up to date, everything.  Nothing works. Also tried different sources - my library, stations. In all cases, Sonos claims it is playing, but no sound.And Sonos support is almost non-existent. I have been waiting for almost half an hour for a live agent on chat.What happened to Sonos? Why has it become so unreliable?

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FRMAContributor I
asked in Components and Architectural
Spotify connection lost

Diagnostics confirmation number 1623634040 For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’. Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again. I have tried the following:remove and re-add Spotify uninstall and re-install both Apps, Sonos and Spotify restart routerCould someone please point me in the right direction…?  Thank you

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OsullivanContributor I
posted in Components and Architectural
S1 App frustrations

Hi Sonos, i have spent a fruitless few hours trying to get my system not work. Despite little hiccups with previous app updates I have generally been able to get it working. Now however, I am just sooooo annoyed and frustrated by trying to connect my well placed existing system.  All the trouble shooting suggestions require massive disruptions to the WiFi in my house or unplugging each device and starting them individually, only to find they connect for a millisecond and then disappear and say the product was not found. I have sent diagnostic reports, but all it will say is nothing is found. i had a great system and well connected to my WiFi, only to have an obsolete system working perfectly for a number of years. Now I am just deflated and disappointed as I contemplate buying a new system I can afford! Thanks for not showing any loyalty to your customers or systems.  

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Airgetlam
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