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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,499 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5154 Topics
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fdavidgespinosaContributor I
asked in Components and Architectural
Sonos Amp no audio HDMI

Hello everyoneA couple of days ago I received my new Sonos Amp, I already installed it on my old TV via HDMI ARC (Samsung 55MU6103) and configured it with the Sonos App, the App did recognize the HDMI port and listen to the sound it gives. The problemThe problem is that the audio from the TV cannot be heard on the Amp (whether I changed the HDMI cable, disconnected other HDMI devices from the TV, or set the sound to PCM) and it still cannot be heard. The funny thing is that by connecting my Sonos Beam to that same HDMI cable and the same TV without modifying anything, the Beam can be heard, I don't know what else to do with the AmpThe online input of the Sonos Amp works perfectly as well as sending music via WIFI from the Sonos app

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Fmelendez36Contributor I
asked in Components and Architectural
Connecting Sonos Amp to Furrion WebOS TV

My Sonos Amp will not connect to my Furion outdoor TV. When going through TV setup, the app says “CEC not connected”.The Furion TV uses WebOS. I am using HDMI 2.1 cables. I am also using an audio extender over Ethernet. I tested with my TCL TV and it worked perfect. I used the same HDMI cables and the audio extender. Any suggestions? 

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rmejia16Contributor I
asked in Components and Architectural
Sonos Outdoor by Sonance / Set up

What is the maximum recommended distance to connect Sonos Outdoor by Sonance and a Sonos Amp, as well as the cable gauge?

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SueAAAContributor I
asked in Components and Architectural
Nightmare App

I honestly thought it was non techy head that was at fault - but reading some of these comments restores my sanity.I think I've got such a simple set up - just a speaker, turntable and port.  Every time I want to switch between radio to turntable I have to do a minimum of 3 steps and check that the port is still ticked, get Line-in etc. I feel like I should just shout at the speaker 'the turntables on' .  It shouldn't be this hard.

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jbuhlTrending Lyricist I
posted in Components and Architectural
Wyred4Sound upgrade

For posterity and FYI.  About 5 years ago I did a Wyred4sound upgrade on a ZP90.  One of the concerns from posters was impacts on reliability.  5 years later that ZP 90 is still in service, now as a ROON endpoint.  Wyred4Sound does upgrades on Zone Players and Ports. 

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canusaylawsuitContributor I
posted in Components and Architectural
Sonos Port plus App

Wow Sonos...Wow.  Can you figure out a way to make your app suck more than it does?  Couldn’t add a port for 2 weeks to an account.  Now I can, but it won’t play music on its own.  If I group it to another zone that is playing music, then it will play.  But if I want it stand alone as another zone, nope.  Doesn’t work.  Then you take away the fixed/variable audio output.  Why?  Who thought that was a smart decision?  When does the CEO take responsibility for this train wreck?  Have you seen the Sonos stock price?  Wow.Has the CEO bothered to read the forums?  Don’t see to many happy folks out there.  How does someone allow engineering come out with a product that they “tested” only to produce this garbage and not have an ability to roll back to the previous app until the actual bugs are fixed?I have a buddy who is a Sonos dealer, he stopped selling Ports because they won’t reliably work.  He sells hundreds of them.  Sonos says they know about the issues and will eventually fix them, bu

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Baffled 1Contributor I
asked in Components and Architectural
new amp not connecting

I have a new Sonos amp. It will not connect. Sometimes I get as far as the app telling me it is connected but then failing to connect to my Wi-Fi .other times. It doesn’t even get that far.

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TwerchContributor I
asked in Components and Architectural
Sonos Port connection to Starlink Satallite Router

Just got me a Starlink dish and router. Now unable to get my Sonos Port to connect. Apparently Sonos isn’t compatible with Satellite routers. Help. 

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HomenetAVContributor I
posted in Components and Architectural
App now forcing iOS updates and Losing features

As a Pro level home AV integrator, I am getting flooded with customers who now have lost, settings, playlists, and what was working well, now is forcing customers and myself to either Upgrade the iOS and Device or  Operating system itself, or get a new device that can be upgraded with a newer OS so that the New 80 version can be used!! Are you freaking kidding me! So, as a Pro integrator, ALL of my new builds will now be using the WiiM streamers and Amps! High Res Audio. Software should ALWAYS be backward compatible!! Always! This way you are not forcing anything. The user might lose a few new features, but their system will work as it always has. And I can live without getting slapped again by a simple Audio streaming platform.  Plus I have found the new WiiM home streamers to sound incredible. I am not a WiiM employee or am associated with the company in ANY level, I build from scratch multimillion dollar custom homes from Pre-wire, to full networking and AV. and going forward, I’m p

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DkrissContributor I
asked in Components and Architectural
sonos amps appear on seperate networks

I have multiple Sonos connect amps. All are Ethernet connected to my Eero routers. There are 4 Eero routers all on the same network and there are no wifi issues. Two of the amps do not show up on the app and often show up together but without the others. Right now on one iPhone I see 7 amps and on another iPhone I see 2. Sometime one or two others also go to a different network. The iPhones are on the same wifi network. Any suggestions how to get them all together? Update--i went on the Sonos web app and I see that I hace 4 systems.  i just want one system so that i can access all of my amps from a single phone.

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CampbellsaContributor I
asked in Components and Architectural
Amp volume with outdoor passive sub

Hi, I have searched for a specific answer but can’t seem to find it. I have a Sonos Connect Amp currently driving 2 third party speakers. I’d like to add an outdoor subwoofer, which seems to be passive. The solution I have seen is to add a separate amp for the sub. My question is, at what volume should the sub amp be set? I definitely like to vary the outdoor volume for the regular speakers depending on the situation (through the Sonos app), but don’t want to have to manually adjust the sub.  Is it possible to automate the sub volume adjustment?

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MdockleyContributor I
asked in Components and Architectural
connectio

I’m having issues connecting my gen 2 amp. I have connected the amp  to wifi but when trying to add the amp in the app it’s searching but not finding it.  I have tried a hard reset, reinstalling the app, resetting wifi. im really at a loss!

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PSCravenContributor II
posted in Components and Architectural
Extremely Disappointing Experience with Sonos Amp – Poor Quality & Service

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speakers. After a week of back-and-forth, Sonos finally agreed to a replacement, but their merchant payment system failed, preventing me from using their advanced exchange service. After another week, I reluctantly agreed to a standard return, which then got stuck at cust

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trinpeteContributor I
posted in Components and Architectural
Explicit content filter is not working

Explicit content filter is not working on the new junky app.  It’s turned on and the songs are tagged as explicit song.  It’s awful as I have young kids.  

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COPEDIContributor I
asked in Components and Architectural
remove device from installation

I was at a customer's this morning with a problem with a sonos amp that no longer worked ....By analyzing the system, I see that it has "transformed" into sonos connectI renamed it "to verify"I reset the sonos ampI reinstalled it and named it "living room"In the sonos system there is always this "to verify" that hangs around like a ghost and it is impossible to find an option to delete it (or even delete any other speaker)And this seems to cause problems especially when this ghost is selected ..... or in party modeAnother failure of this f****** S2 update ???? Moderator Note: Modified in accordance with the Community Code of Conduct.

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Scorpio007Contributor I
asked in Components and Architectural
getting the error message when setting up Sonos Amp, we are unable to confirm PIN for your sonos amp

Setting up Sonos AmpTried both wireless and wiredEntered the 8 digit pin on back of Sonos AmpGetting error we are unable to confirm PIN for your sonos ampCannot move past this step, I have tried to reboot my router, phone,  Sonos Amp...

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john.s.bondContributor II
asked in Components and Architectural
Last TuneIn radio station not resuming

Using either Google Assistant or the Sonos App, when attempting to resume the last played TuneIn radio station it results in hearing repeatedly the TuneIn intro (ie “Tune in .. then a jingle’”),  after a slight pause it repeats, never playing the radio station itself.Only work around is selecting another station, then switching back to the original one I wanted which then works ok.   Until the next time I want to resume that channel and the cycle starts again. Any ideas on how to solve this? Its a recent issue over the past few weeks. Thanks   

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ShamudiTrending Lyricist I
asked in Components and Architectural
Play 5 Gen. 1 low voloume,resistors are ok

Hi folks, I've looked at many threads on the topic of low volume. I have already looked at all the resistors in the small circuit that is for the amplifiers and measured them. They are all ok.Except for the Mosfet (Q27621), I don't know how to measure it and what kind of results have to come out. Can you help me with this?And where would I get this mosfet if it was defective?Are there any other sources of error for the low volume?

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Axis2022Contributor I
asked in Components and Architectural
Sonos Amp Gen 2

I am adding a Amp gen 2 to my existing system it is an older amp that i am moving from another system. my system finds it okay and during the add process it says it needs a software update.  It has been updating for 24 hours and really hasn’t moved off of 80% for the last 8 hours?  any ideas?

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Pete DobsonContributor I
asked in Components and Architectural
Sonos ZP120

The power amplifier has stopped outputting sound. all other aspects (front end; WiFi, etc. are still working.  Inside on the main card I found the main amp power supply is supposed to be 36v. In my case it is only 17v. All low volt supplies are present and correct. Has anyone else experienced low supply volts and what did they do to fix it. Can’t find any broken diodes on the board. Does anyone have a circuit diagram?? BR Pete D.

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Smcrooks52Contributor I
posted in Components and Architectural
My patio & outside speakers are not working

I lost the Rooms that show the patio speakers

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CasNTrending Lyricist I
asked in Components and Architectural
Change policy app management

Why not release the S2 app again and cll the new app S3 so we all can ignore that one till it is finally working?I still cannot properly use the new app from my phone and it looks I am not the only one.You do want us to spend 500USD for a headphone but you refuse to have a propr app on the market?For me  something I do not understand and ceryainly will not do.Please work as a normal sofware devloper , with version releases. Nothing new but apparently not obvious to your development group. You need some one new to head that department, someone who understands the basic principles!

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Phil91Contributor I
asked in Components and Architectural
Connecting a CD/DVD player to Play 1-Play 3

Hello, am not a techie at all when it comes to sound stuff…I would like to connect a standalone CD/DVD player I have to a Play1-Play 3 system using Sonos 1.Is the Port module the solution to this? Is the audio signal going through basic RCA or can HDMI or other connections be used?Thx

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juju91700Avid Contributor I
asked in Components and Architectural
sonos connect amp probleme de volume

Bonjour à tous j ai 2 sonos connect app qui alimentent 4 enceintes afin de synchroniser le son j ai un airport express  Apple avec un y jack relier a chaque sonos connect amp cela pzrmet de jouer la musique simultanément sur les 4 hauts parleurs mon problème est qu un des sonos connect app baisse soudainement de volume et je ne peux pas le réaugmenter llorsque l ampli est froid cela fonctionne correctement avez vous eu déjà ce type de problème jj ai un sonos connect amp en s2 et l autre en s1 merci de vos retours d avance  Moderator Note - Translation by Google:Hello everyone I have 2 Sonos Connect Apps which power 4 speakers in order to synchronize the sound I have an Apple airport express with a y jack connected to each sonos connect amp This allows music to be played simultaneously on the 4 speakers my problem is that one of the sonos connect apps suddenly drops in volume and I can't increase it again When the amp is cold it works correctly have you ever had this type of problem? I

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NickD88Avid Contributor III
asked in Components and Architectural
Sonos Connect suddenly won't stay connected

I’ve had my Connect Gen 2 running on my mesh (Deco) wifi for about 6 months without any major issues. In the last 2 weeks it suddenly won’t hold a connection to the wifi; at best it’ll start playing, then drop out within about 2 minutes, other times the app just won’t show the Connect as being available. My various Play:1s and Beam are all fine running on the same mesh wifi; and the wifi pods themselves haven’t moved. Both the Deco mesh app and the sonos app say the Connect has a strong wifi signal - SNR of about 50db. I’ve set up fixed IP addresses for each speaker through the router. I’ve updated the Sonos app (the new app really is awful). And I still can’t get this fixed. Any recommendations/ solutions much appreciated!

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