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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,275 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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Grey SkiesAvid Contributor I
asked in Components and Architectural
Problem with Sonos Port RCA output / Need a retailer for repair

I have what seems to be a really basic problem with the RCA output of my Port. Probably a simple soldering problem. Music don’t play on the left side. When I shake the cable/input, sometime it starts to work back and then sounds stop. At first it worked great for weeks before the problem come back, but it slowly kept doing it more and more.This seem a really really common problem and anyone familiar with usual analog amps and cables can figure this out. So I chat with Sonos guys and I spent 2 hours with them doing tests/sending pics that solved nothing. Now they want me to call them so they can continue their tests by phone so they can figure this is actually a simple soldering problem or something related to the physical port itself.They never f*****g bothered recognized it could be a simple soldering issue. All they want is to figure this out with more tests. with the RCA and they tested everything, but could not just aknowledge that it could just be a simple soldering issue. BTW, I

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RyanSmithContributor I
asked in Components and Architectural
Variable Output Option for Sonos Port no Longer Available Since the Latest Update

I am no longer able to set my Sonos port to variable volume output since the new software was updated. Where can I locate this to be able to change the port to variable volume versus fixed volume where it is currently at?

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KonayogaContributor I
posted in Components and Architectural
Spotify crossfade not working when using Sonos app

Help! We the cross fade set/enabled in Spotify and Sonos app separately. But when we try to play Spotify through Sonos there is a several second gap (goes quiet) between songs.  several weeks ago it was working fine and it just stopped. All our apps are updated. 

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LC618Contributor I
asked in Components and Architectural
How to check products are connected to Boost - iOS app current version 80.02.04

I’m having issues with a Sonos speaker pair constantly dropping from my system. After powering on/off they connect and show again, but as soon as I use them as part of a group of speakers they disappear again. These speakers showed for the past 2 years but since the latest major app release they have gone awol. I have rebooted router etc and issue remains. I’m assuming it is a network issue still I want to check my Boost connection - how do I know that the speakers are definitely connecting to the Boost?With the new app version I can’t locate the connection method WM:2 (see below link for instructions for the prev version of the app) Thanks in advance https://en.community.sonos.com/components-and-architectural-228999/how-can-i-see-if-a-boost-is-working-6861316#:~:text=Go%20to%20Settings%20→%20System,only%20for%20WM%3A%200%20units.

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JkerrContributor I
asked in Components and Architectural
placement of ceiling speakers

hi we have a very large open planned kitchen/ living area. we also have 11ft ceilings. we were thinking 6 speakers but unsure of the 6 or 8inch ones? also how far from the corner walls should we go. above is the plans of our kitchen. I hope someone could help. Thanking you 

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Jmcastle66Contributor I
asked in Components and Architectural
app connection issue new update

I keep getting ...unable to load some information is missing.… I click on it...but nothing… Any idea how to correct? 

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Sx6Contributor I
asked in Components and Architectural
amp not connecting

Received a replacement amp from Sonos when I plug it in holding the button it flashes white then goes to solid green. Tried it numerous times. Have tried tapping volume  up button it does nothing and stays solid green so I can’t set it up.  Tried contacting Sonos live chat they can’t figure it out told us to call but holding for hours no answer any ideas of what to try?

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CampbellsaContributor I
asked in Components and Architectural
Amp volume with outdoor passive sub

Hi, I have searched for a specific answer but can’t seem to find it. I have a Sonos Connect Amp currently driving 2 third party speakers. I’d like to add an outdoor subwoofer, which seems to be passive. The solution I have seen is to add a separate amp for the sub. My question is, at what volume should the sub amp be set? I definitely like to vary the outdoor volume for the regular speakers depending on the situation (through the Sonos app), but don’t want to have to manually adjust the sub.  Is it possible to automate the sub volume adjustment?

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Phil91Contributor I
asked in Components and Architectural
Connecting a CD/DVD player to Play 1-Play 3

Hello, am not a techie at all when it comes to sound stuff…I would like to connect a standalone CD/DVD player I have to a Play1-Play 3 system using Sonos 1.Is the Port module the solution to this? Is the audio signal going through basic RCA or can HDMI or other connections be used?Thx

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LaserjockContributor I
asked in Components and Architectural
sonos amps and ceiling speakers…voices seem to lower volume over time

I have two Sonos Amps, each running two ceiling speakers (front and back). In our family room for our TV watching.  Things were working fine but in the last several days suddenly the voices will fade to very low and the surround volume takes over.It will sometimes recover if I turn the TV off and on but when I change channels it seems to trigger the effect.  Just seems odd and still learning how the app actually works.  Not sure what gas changed.

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DavidRaffContributor I
asked in Components and Architectural
Smart TV / Sonos play bar.

To play TV (Samsung OLED) through Sonos the Sonos system now requires the TV to be connected as a device. This means that the TVs volume control is now only via the Sonos App. We have >1 user of the TV & formerly the TV volume control was maintained via the TV remote that everyone n the family could use. This seems not to be possible now. So I have to forego using the player so others can access the TVs normal volume control. Any ideas please? 

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Axis2022Contributor I
asked in Components and Architectural
Sonos Amp Gen 2

I am adding a Amp gen 2 to my existing system it is an older amp that i am moving from another system. my system finds it okay and during the add process it says it needs a software update.  It has been updating for 24 hours and really hasn’t moved off of 80% for the last 8 hours?  any ideas?

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pmecchiContributor II
asked in Components and Architectural
Line-In Component Name

I have always hated that the using an Amp for a turntable would show up in the “Rooms” even though it is being used as a source and not a speaker — My way around this was to name it “zSOURCE-TURNTABLE” so it would drop to the bottom of the list of rooms to so all the speakers would show from top down and its name would also show that it is a source Prior to this new terrible App redesign - when I would choose “Line-In” as the music source it would at least show that it was playing the turntable — With new App it will not let me label the line in as Turntable — so playing Turntable only shows that it is playing “Line-in”

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Philb215Contributor I
asked in Components and Architectural
connection issues

I’ve just purchased a Sonos turntable and era 100.im unable to get it to connect to my system. I’m using S1 app tried S2 but products aren’t foundPlease  help as sonos customer service are impossible to contact  

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Michael-RContributor II
posted in Components and Architectural
Exporting playlists

There are quite a lot of threads out there asking if it’s possible to export Sonos playlists. I would have liked to answer directly in the corresponding topics, but most of them are already archived. The answer is:YES, IT IS NOW!The story goes like this:I was looking for a tool to backup my Sonos playlists (just in case, it would drive me mad if I lost them), but couldn't find any. Therefore I decided to write one myself ;-)The result is called SonoSaver and can be found here in case you're interested: https://sonosaver.mrupp.ch/I released it as shareware, but you can choose yourself of what you think it’s worth. And there’s a free version to test things out, first.But after that, I went on creating v2.0 and added the possibility to export the playlists to the following file formats: CSV, M3U, M3U extended, PLS and WPL.This comes with lots of export options, like replacing the location of local files to a valid UNC path or adjusting links to Spotify to an URL like open.spotify.com.Hope

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dario badilla CHILEContributor I
asked in Components and Architectural
microfono

hola, como puedo unir o hacer karaoke con estos dispositivos.tengo un macbook air, un proyector epson, un parlante sonos roam.me faltaria comprar un microfono para cantar con amigos, pero no se cual comprar porque se me hace que no me funcionara cualquiera. por favor ayuda.en definitiva necesito saber como puedo tener un microfno que se conecte al mac y que el sonido salga por los parlantes wifi de sonos, pero considerar que ya tengo ocupado un hdmi para proyectar la imagen

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Scorpio007Contributor I
asked in Components and Architectural
getting the error message when setting up Sonos Amp, we are unable to confirm PIN for your sonos amp

Setting up Sonos AmpTried both wireless and wiredEntered the 8 digit pin on back of Sonos AmpGetting error we are unable to confirm PIN for your sonos ampCannot move past this step, I have tried to reboot my router, phone,  Sonos Amp...

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Zeyad.almahiContributor I
posted in Components and Architectural
Sonos amp gen 2 board

Hello. I have sent a sonos amp for a repair im a small shop and i think the guy missed up and now he doesnt know what was the part number.I wonder if someone have a clear pic of this board.  

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MeglmtContributor II
asked in Components and Architectural
Port and Onkyo TX-NR6100

I am playing Spotify - casting from an iPad to the Port. The port is connect to my Onkyo via analog ¼ in cables.   I can’t control the volume from the receiver nor from the Sonos app .  It says if is controlled through Sonos.  So do I just accept whatever volume it decides to play ?    The useless  fixed, variable and pass-through settings on the Sonos app seem to have vanished.  I’m not quite sure what the “ expected” behavior is supposed go be - but this is an ongoing issue that only seems to be getting worse!    

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MeCheleContributor I
asked in Components and Architectural
VERY LOW SOUND with Pro-Ject Debut Carbon EVO turntable, ERA 300 speakers, a port Line-in, and a preamp

I have a Pro-Ject Debut Carbon EVO turntable, ERA 300 speakers, a port Line-in, and a preamp which was part was suggested by your support team. Everything is connected to my Sonos App, but the the sound from the turntable is still incredibly low. Help!The Line-in volume is set to max, but still VERY low sound,

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GuppaContributor I
asked in Components and Architectural
Connect Amp Gen 2 TVS on outputs replacement part number

I have a Sonos Connect Amp that had the PMW and  two MOSFETs  short. Replaced them and is well except the four TVS on outputs are blown open.  What are the part numbers for the TVS16001 -16004 on located on bottom side by output terminals. I see AF 41 GFX and I can’t  find any thing.Thanks for your help in advance,John

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rmejia16Contributor I
asked in Components and Architectural
Sonos Outdoor by Sonance / Set up

What is the maximum recommended distance to connect Sonos Outdoor by Sonance and a Sonos Amp, as well as the cable gauge?

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FryzoContributor I
asked in Components and Architectural
Sonos ERA 300

I have a damaged Sonos Era 300, does anyone know what resistor should be in the place marked in the photo? possibly the parameters of the components in this area, maybe someone has the motherboard? 

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PSCravenContributor II
posted in Components and Architectural
Extremely Disappointing Experience with Sonos Amp – Poor Quality & Service

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speakers. After a week of back-and-forth, Sonos finally agreed to a replacement, but their merchant payment system failed, preventing me from using their advanced exchange service. After another week, I reluctantly agreed to a standard return, which then got stuck at cust

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gotacamaroContributor I
asked in Components and Architectural
Sonos Amp - Subwoofer (on/off) and Subwoofer levels do not work.

I recently purchased a Sonos amp today, and while it sounds great and my Subwoofer turns on, I cannot adjust the levels via the app. If i turn the levels up or down, or even turn the sub off, nothing happens. The sub remains on playing very low.  Is there a workaround to this? I see others are having similar issues. I waited over an hour to speak to sonos customer service today and the woman who answers had no clue what I was talking about. She just said some features should be available in July, but after explaining to her what my issue was over and over she was not understanding, even told me that since I have  third party sub it wouldn't work. 

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