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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,832 Topics
  • 26,907 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4832 Topics
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Philb215Contributor I
asked in Components and Architectural
connection issues

I’ve just purchased a Sonos turntable and era 100.im unable to get it to connect to my system. I’m using S1 app tried S2 but products aren’t foundPlease  help as sonos customer service are impossible to contact  

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3 months ago
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cfm150Contributor I
asked in Components and Architectural
Choppy Audio when streaming vinyl through Port to my Play:1 and Beam

Recently acquired a SONOS Port and Audio Technica turntable. When connecting my turntable to my Port and streaming through my Play:1s and Beam, the audio is frequently choppy.The Play:1s and Beam are fine when streaming from Spotify (or connected to my TV). Is there a setting I need to adjust for the Port?

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3 months ago
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CampbellsaContributor I
asked in Components and Architectural
Amp volume with outdoor passive sub

Hi, I have searched for a specific answer but can’t seem to find it. I have a Sonos Connect Amp currently driving 2 third party speakers. I’d like to add an outdoor subwoofer, which seems to be passive. The solution I have seen is to add a separate amp for the sub. My question is, at what volume should the sub amp be set? I definitely like to vary the outdoor volume for the regular speakers depending on the situation (through the Sonos app), but don’t want to have to manually adjust the sub.  Is it possible to automate the sub volume adjustment?

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4 months ago
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DavidRaffContributor I
asked in Components and Architectural
Smart TV / Sonos play bar.

To play TV (Samsung OLED) through Sonos the Sonos system now requires the TV to be connected as a device. This means that the TVs volume control is now only via the Sonos App. We have >1 user of the TV & formerly the TV volume control was maintained via the TV remote that everyone n the family could use. This seems not to be possible now. So I have to forego using the player so others can access the TVs normal volume control. Any ideas please? 

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4 months ago
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larryniponContributor I
asked in Components and Architectural
Sonos app will not correctly recognize hardware…Solution

Setup…Arc, Sub Gen2, 2 Play1, Move2…2 rooms. Mive2 in one Arc/Sub/Play 1’s in the otherProblem…Could not complete updates and room setups using the app.After multiple attempts to update all the hardware, and have the app correctly identify room and sound assignments…and after 2 1 hour sessions with chat support, 3rd time was the charm.The Solution…Desktop appThe support person had me reset the router, power down and power up all hardware by unplugging the power cords, and then install the Sonos app on my Windows pc. Once I went through setup using the pc, all updates and configurations got completed, and the setup carried over to the iOS app on all my mobile devices.

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3 months ago
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FalconbabContributor I
asked in Components and Architectural
Update to app with Gen 1 products

How do I get a return to the S1 app after being auto upgraded to the new app?  The new app has many dead zones and does not respond well to the Connect One that controls the whole home system. The new app sucks with my equipment that has worked great for 8 years. I do not want to spend $1000 to buy new hardware when what I have has worked so well. What are my options to go back to the old system app?

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3 months ago
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NickD88Avid Contributor III
asked in Components and Architectural
Sonos Connect suddenly won't stay connected

I’ve had my Connect Gen 2 running on my mesh (Deco) wifi for about 6 months without any major issues. In the last 2 weeks it suddenly won’t hold a connection to the wifi; at best it’ll start playing, then drop out within about 2 minutes, other times the app just won’t show the Connect as being available. My various Play:1s and Beam are all fine running on the same mesh wifi; and the wifi pods themselves haven’t moved. Both the Deco mesh app and the sonos app say the Connect has a strong wifi signal - SNR of about 50db. I’ve set up fixed IP addresses for each speaker through the router. I’ve updated the Sonos app (the new app really is awful). And I still can’t get this fixed. Any recommendations/ solutions much appreciated!

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4 months ago
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MeCheleContributor I
asked in Components and Architectural
VERY LOW SOUND with Pro-Ject Debut Carbon EVO turntable, ERA 300 speakers, a port Line-in, and a preamp

I have a Pro-Ject Debut Carbon EVO turntable, ERA 300 speakers, a port Line-in, and a preamp which was part was suggested by your support team. Everything is connected to my Sonos App, but the the sound from the turntable is still incredibly low. Help!The Line-in volume is set to max, but still VERY low sound,

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4 months ago
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oldestktContributor I
posted in Components and Architectural
connectivity

I am brand new to this community. I just recently purchased two Sonance amps with outdoor wall speakers. Salesman sold me on this was the best system out there. I installed both amps with speakers and have not been able to connect my mobile device with the amps. Already have spent hours waiting to be connected to sonos agents, along with the hours of having sonos techs running me through the setup and trouble shooting procedures over and over. Also spoke with my internet provider about my modem, and having to slow it down to 2.4 ghz for the sonos amps. So far nothing has helped. I have spent over 2200 dollars for the sonos amps and speakers and I am ready to rip it all out and return it for a full refund. Would love to get the help I need but there is only one avenue that is to call again and wait over an hour to talk to a tech. I need help now or I am gone ! Moderator Note: Modified in accordance with the Community Code of Conduct.

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4 months ago
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Isabelle LE BESNERAISContributor I
asked in Components and Architectural
audio component unfindable

Hello, i have bought sonos Connect to listen to many cds I have. however I can’t find it on this new version of the app Sonos. It is on but … it doesn’t work. thanks to help me. isabelle*Moderator Note: email removed to protect privacy *

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3 months ago
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LC618Contributor I
asked in Components and Architectural
How to check products are connected to Boost - iOS app current version 80.02.04

I’m having issues with a Sonos speaker pair constantly dropping from my system. After powering on/off they connect and show again, but as soon as I use them as part of a group of speakers they disappear again. These speakers showed for the past 2 years but since the latest major app release they have gone awol. I have rebooted router etc and issue remains. I’m assuming it is a network issue still I want to check my Boost connection - how do I know that the speakers are definitely connecting to the Boost?With the new app version I can’t locate the connection method WM:2 (see below link for instructions for the prev version of the app) Thanks in advance https://en.community.sonos.com/components-and-architectural-228999/how-can-i-see-if-a-boost-is-working-6861316#:~:text=Go%20to%20Settings%20→%20System,only%20for%20WM%3A%200%20units.

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3 months ago
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CasNContributor I
asked in Components and Architectural
Change policy app management

Why not release the S2 app again and cll the new app S3 so we all can ignore that one till it is finally working?I still cannot properly use the new app from my phone and it looks I am not the only one.You do want us to spend 500USD for a headphone but you refuse to have a propr app on the market?For me  something I do not understand and ceryainly will not do.Please work as a normal sofware devloper , with version releases. Nothing new but apparently not obvious to your development group. You need some one new to head that department, someone who understands the basic principles!

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3 months ago
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Mikhar63Contributor I
asked in Components and Architectural
Sonos first or DAC first?

I want to use my Connect with my Topping DAC. Would I run the connect right off of the PC then to the Topping DAC then to my Preammp or My Topping DAC right off of the PC to the connect and then to the Preamp??I dont want one conflicting with the other If Im making any sense….Thanks

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4 months ago
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HomenetAVContributor I
posted in Components and Architectural
App now forcing iOS updates and Losing features

As a Pro level home AV integrator, I am getting flooded with customers who now have lost, settings, playlists, and what was working well, now is forcing customers and myself to either Upgrade the iOS and Device or  Operating system itself, or get a new device that can be upgraded with a newer OS so that the New 80 version can be used!! Are you freaking kidding me! So, as a Pro integrator, ALL of my new builds will now be using the WiiM streamers and Amps! High Res Audio. Software should ALWAYS be backward compatible!! Always! This way you are not forcing anything. The user might lose a few new features, but their system will work as it always has. And I can live without getting slapped again by a simple Audio streaming platform.  Plus I have found the new WiiM home streamers to sound incredible. I am not a WiiM employee or am associated with the company in ANY level, I build from scratch multimillion dollar custom homes from Pre-wire, to full networking and AV. and going forward, I’m p

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3 months ago
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CalidelphiaContributor I
asked in Components and Architectural
Sonos Connect SMB Brute Force Remote Attempts

I have a Sonos Connect that keeps sending Remote Access attempts to my Desktop PC which was verified by the IP.  My Anti-virus is blocking these attempts as SMB:BruteForce as the threat name. I believe it started when I installed the update yesterday and the attempt happens every 2-10 minutes. I have 2 other Connects in my system that haven't attempted this. I have the unit powerd down at the moment. Would I really be compromised through a Connect? Should I be concerned? Just another issue after dealing with the app fiasco. 

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4 months ago
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jollyjumper23Contributor I
asked in Components and Architectural
Sonos Port not starting

HelloI’ve been gifted a Sonos Port years ago but never installed it because I had no amp.Now I do so I decided to install it. Everything went through, but some minutes after (10 or 120, no clue) I realized the Port was just off (no LED). Factory reset does not do anything since it does not even turn on. I’ve tried with another power supply to no avail. It was never used before so I can’t understand what’s wrong, it’s like connecting to WiFi bricked it or that it got bricked during the final setup steps.Sonos support is unreachable (they say 90m wait over the phone?! the chat is stuck at a random number in the queue). I am a bit out of option, how can I investigate and finally use it?Thanks!

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3 months ago
matthewjonesarchitectwales
matthewjonesarchitectwalesContributor I
asked in Components and Architectural
sky Q compatibility with sonos connect amp

Hi . I have various sonos products/speakers including a sonos connect amp which is connected to my ceiling speakers and my sky digital tv box so I can hear tv through the speakers.I am upgrading to sky Q from sky digital. I don't think the connect amp is compatible with sky Q as the amp only has an analogue output. Sky q works on optical output. Is there a way of connecting sky Q to my current connect amp? for example, if I plugged a Digital to Analog Audio converter in the Optical Out Socket on the Sky Q Box would this work? or will I need to invest in a new sonos amp? 

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matthewjonesarchitectwales
4 months ago
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JkerrContributor I
asked in Components and Architectural
placement of ceiling speakers

hi we have a very large open planned kitchen/ living area. we also have 11ft ceilings. we were thinking 6 speakers but unsure of the 6 or 8inch ones? also how far from the corner walls should we go. above is the plans of our kitchen. I hope someone could help. Thanking you 

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3 months ago
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Sx6Contributor I
asked in Components and Architectural
amp not connecting

Received a replacement amp from Sonos when I plug it in holding the button it flashes white then goes to solid green. Tried it numerous times. Have tried tapping volume  up button it does nothing and stays solid green so I can’t set it up.  Tried contacting Sonos live chat they can’t figure it out told us to call but holding for hours no answer any ideas of what to try?

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3 months ago
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TwerchContributor I
asked in Components and Architectural
Sonos Port connection to Starlink Satallite Router

Just got me a Starlink dish and router. Now unable to get my Sonos Port to connect. Apparently Sonos isn’t compatible with Satellite routers. Help. 

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3 months ago
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MdockleyContributor I
asked in Components and Architectural
connectio

I’m having issues connecting my gen 2 amp. I have connected the amp  to wifi but when trying to add the amp in the app it’s searching but not finding it.  I have tried a hard reset, reinstalling the app, resetting wifi. im really at a loss!

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4 months ago
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JohnnodvcContributor I
asked in Components and Architectural
Podcasts

Podcasts seem to have disappeared from the search function on the new Sonos app - or am I missing something? 

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4 months ago
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Barry 007Contributor I
asked in Components and Architectural
The new Sonos App

I still can’t get all my Sonos playlists on the latest version of the Sonos App

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3 months ago
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thiago.saContributor I
asked in Components and Architectural
Sonos Port is bricked with new Android app

Ever since the new version of the Android app was released, I'm unable to pair my Sonos Port with other speakers. I've already tried the usual. Disconnect from power. Restart the router. Do it all over again, etc. It's always the same issue: "Unable to connect. Try again later". It's been 3 weeks now. Is that later enough?  Is Sonos going to launch a program to return bricked equipment for a refund now that it has unilaterally decided not to let us use them anymore? Please consider it.     

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4 months ago
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gotacamaroContributor I
asked in Components and Architectural
Sonos Amp - Subwoofer (on/off) and Subwoofer levels do not work.

I recently purchased a Sonos amp today, and while it sounds great and my Subwoofer turns on, I cannot adjust the levels via the app. If i turn the levels up or down, or even turn the sub off, nothing happens. The sub remains on playing very low.  Is there a workaround to this? I see others are having similar issues. I waited over an hour to speak to sonos customer service today and the woman who answers had no clue what I was talking about. She just said some features should be available in July, but after explaining to her what my issue was over and over she was not understanding, even told me that since I have  third party sub it wouldn't work. 

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4 months ago
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