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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,827 Topics
  • 26,877 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4827 Topics
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AndrewnoobAvid Contributor I
asked in Components and Architectural
Sonos Play 5 Gen 2 disconnected and will not reconnect

I’ve got two play 5s in stereo and they have been working flawlessly for a month.   Now the right speaker disconnected and I cannot get it to reconnect whatever I do.   I’ve tried factory resetting, connecting to the router, everything.   The app gets as far as seeing there is a new speaker, when I press the button on the back, I hear the chime but then it says ‘error not connected’.   Every time.   Diagnostic 1423631518

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Rowena B.
3 years ago
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ascottsbromsgroveContributor I
asked in Components and Architectural
Sonos Keeps cutting out

We use our three Sonos systems in our restaurant and during shifts it keeps cutting out or failing to connect. We have tried resetting the Sonos and we still have the same issue, it has been going on for months and hasnt connexted smoothly in months. There are mutiple phones connect to the system as all the staff members have the app but only, one person yses the app at a time. Why does this issue keep happening and is there anyway to solve this issue? 

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3 years ago
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Bao leContributor I
asked in Components and Architectural
sub not working

I buy i sub and it work very good , 1 day ago i dont see the light in the sub and it not work ( it already plug in )

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3 years ago
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aksledneckContributor I
posted in Components and Architectural
Issues

I just bought a Sonos 2 Pack at Costco and Not pleased at all. Im ready to return it. I discovered that both power cords do not make good contact with either speakers, and moving them they lose power. I have to position them correctly on a counter for them to get power . Also, it was kind of strange that the power cord does NOT go in deep enough for the cord to go through the ‘Channel’ at the bottom of either speaker. And, it won’t sit flat because the power cord does not go in far enough for the feet of the speaker on all four corners to sit flat. Trying to set up the first speaker, and having issues, I tried the power cord from the second speaker with the same result. Im really disappointed. I shouldn’t have to move it around trying to make contact with the power cord to get it to work.

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3 years ago
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RagskContributor I
asked in Components and Architectural
New Amp only operates on 5 Ghz frequency? Connections issues with my Subwoofer

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

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3 years ago
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User209308Contributor I
asked in Components and Architectural
SiriusXM connections fail with "the song is not encoded correctly"

I recently added my SiriusXM subscription to my Sonos configuration. When I try to listen to any SiriusXM channel, after attempting to connect, I receive the error message "the song is not encoded correctly". Sonos setup includes: Play:5 (original) - Ethernet Connect - Ethernet 2 x Play:5 (new model) in stereo pair - wireless 2 x Sonos One SL in stereo pair - wireless Sonos Amp - Ethernet Play:3 - wireless I *can* get SiriusXM channels to play reliably on the Sonos One SL pair but not on any other Sonos devices, neither the newer generation Play:5 and Amp nor the older products (original Play:5 or Connect - haven’t tested the Play:3). Ethernet connections are Gb, Internet is Comcast with 170 Mbps down, 12 Mbps up. No problems with other services (local music library, TuneIn, & Amazon Music) Can you please help me get SiriusXM working? Thanks  

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3 years ago
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ohempelContributor I
asked in Components and Architectural
Tidal won't connect to Sonos speaker.

i can play tidal on my sonos play 1 from sonos app but not from tidal app because it won't connect

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3 years ago
Stephan Quenstedt
Stephan QuenstedtContributor I
posted in Components and Architectural
Dead Sonos Play5 Gen 1

Hello I have a Sonos Play 5 version 1 here. I have already changed the PWM only the diode or transistor with the code F2 is defective. Does anyone have any idea what it is? I also do not find a correct example circuit on the internet to possibly find out for myself. Ciao Stephan

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3 years ago
MadMonk1
MadMonk1Contributor I
asked in Components and Architectural
Power cord doesn't fit in the speaker

I just bought two Sonos One (Gen 2) speakers. The power cord doesn’t fit the speaker plug on either one. I am reluctant to push harder unless I know that this is expected. I’ve pushed quite hard; the plugs have become stuck without connecting, how much harder is normal? Obviously, setup is halted. Thakns

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3 years ago
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rbrownCollaborator II
asked in Components and Architectural
YouTube Music skipping tracks due to song not being encoded properly

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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2 years ago
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Mascot Dec85Avid Contributor I
asked in Components and Architectural
System not showing in Spotify Devices

My Spotify app doesn’t allow me to connect to my Sonos system.  All I get is the “Connect to a device” screen. My Spotify account is connected to Sonos.  My system is connected to the same WiFi as my phone.   Any ideas?  

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Roel Janssens
3 years ago
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NommieContributor I
asked in Components and Architectural
Spotify playlists too long

Hi,   The vast majority of our household’s use of both Spotify and Sonos are playing Spotify playlists through our Sonos system.     For years, I had no problems.  Recently, however, a few of my long Spotify playlists would no longer load in Sonos when launched in the Sonos app.  I began receiving the “unable to add songs to queue” message for Spotify playlists that were around 4,000 songs or more.  I can get around the situation by launching the Spotify playlist through the Spotify app and then sending it to Sonos.  That’s more inconvenient compared to the Sonos app, but it works.    However, I also used to enjoy having some of those long playlists be morning or afternoon alarms, but when Sonos loads for an alarm a playlist that is too long, it flips to the chime instead.    Anyhow, did something change in a software update a few months back?  Is there some deep setting I can change somewhere?  Or maybe it’s just me?   Thank you.

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3 years ago
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vergaritaContributor I
asked in Components and Architectural
Sonos has never managed to play music i own

So we have two Sonos speakers we can use to play radio, and some spotify and thats it. I have a LARGE collection of CD’s with unique tracks that i have saved on my computer as MP3. Spotify plays them beautiful everywhere EXCEPT on Sonos. Sonos makes them unavailable and this makes Sonos worthless to us.  If Sonos had an AUX cable input, then at least i could use that, but the sonos app wont play my music.  Has Sonos fixed this on newer generation speakers? Because we have now “legacy” speakers which are now unsellable and dont have an AUX input, its a ridiculous system that we regret ever buying, and we are preventing our large network from doing so because its worthless.   Anyone knows if the newer models support playing music you own that has not been bought to streaming services? THANKS

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3 years ago
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Blue5Contributor I
asked in Components and Architectural
Sub x 2

I want to set up two subs in my living room surround sound, can this be done?

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L
3 years ago
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AMOAmirTrending Lyricist I
asked in Components and Architectural
network bandwidth insufficient to maintain playback buffer

Hi all, So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately. Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2 boosts are connected with wire to the sonos system and then each of the boosters are supposed to support 3 speakers on each floor separately.  My diagnosis number is 799501210.  Any suggestions are very much appreciated. 

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3 years ago
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DoogieM3Contributor I
posted in Components and Architectural
Sonos dropping WiFi connection, since Beam added

I have three Sonos One’s and a Play 1 on my system and have recently added a Beam connected via HDMI ARC to my LG TV. Strangely I can’t get the microphone to work on the Beam, the light won’t come on even when the button is pressed, This isn’t the main problem though. All of the Sonos units keep losing connection to the wifi. My house is not huge, a 2 bed end terrace, and I have a 38mb/s Wi-fi although typically it’s speed testing at 30mb/s so may need a call to my broadband provider too. I have switched to my previous router and the problems still exist. Sometimes it just reconnects itself automatically but often it will be playing a radio station for example and then it drops the connection, Opening up the Sonos App shows that the system is not found.   Is this likely to be a Wi-fi issue or a problem with Sonos? Any ideas?

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3 years ago
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RamLaFamContributor I
asked in Components and Architectural
error Message 803

Had difficulty connecting our brand new Connect. Finally got it set up via the Ethernet but it immediately needed to update. Error message 803 received. Unable to update. Any helpful info? 

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3 years ago
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myatixAvid Contributor III
asked in Components and Architectural
Problem with Sonos Play1 and Ubiquiti UAP/ Switch

Hi,   I am having huge issues connecting with my iOS Sonos Controller to my Sonos Play1 speakers after recently installing a new Ubiquiti Unifi Access Point. I have spent days not trying to get the Sonos Play1 speakers to connect.   I have attempted the following. Changed RSTP to STP for the UAP port Enable Multicast Enhancement (Disabled and Enabled No difference) Combine Name/SSID (Disabled and Enabled No difference) Enable Multicast and Broadcast Filtering (Excluded MAC address for Sonos Play1 devices) Enable IGMP Snooping (Enabled/Disabled No Difference) STP with Priority 4096   Despite trying all of this I have not been able to connect to the Sonos Play1 without physically attaching a cable directly to a Play1 device. I am aware that I can use the SonosNet if I hard wire a device but I want to run the devices in Standard Mode over WiFi.   Why doesn’t this work?   All clients are on the same network/vlan as the Sonos devices and I still can’t connect?   Please help...      

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3 years ago
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soundlabContributor I
asked in Components and Architectural
Sonos AMP HDMI Arc switching back to TV speakers automatically after 3-5 seconds

I have a new Samsung Frame TV connected via HDMI ARC to a Sonos AMP.  Working perfectly until a few days ago. The system now is automatically switching off of the HDMI input and reverting back to the TV internal speakers… If I interact with the volume slider in the Sonos app it will switch back to the HDMI connection to the AMP, but then reverts back again to TV internal speakers after a few seconds.  The TV audio input settings look correct, the Sonos system plays back music just fine and is connected to the Sonos app...  Any ideas?    

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3 years ago
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AC04Contributor I
asked in Components and Architectural
ERROR MESSAGE "UNABLE TO BROWSE MUSIC" FOR ONE SPECIFIC AMAZON PLAYLIST

I think I have a pretty unique issue.  I am getting the error "Unable to browse music" when trying to play a playlist I created with mostly music I own in Amazon Music.  What's even stranger is the playlist plays fine directly from the  Amazon Music app.  I only have the issue when I try to play it via Sonos. I signed out of Amazon.  I refreshed my library.  I removed Amazon and readers the service and nothing works.  I really hate to rebuild this playlist.  All my other playlists work fine.  I submitted diagnostics  too, # 690578130 Appreciate any insight and help.  Thanks!

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3 years ago
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SummerBreezeContributor I
posted in Components and Architectural
Sonos Move not pairing with Bluetooth turntable (Audio Technica)

The Move is directly next to the turntable, and the bluetooth indicator lights on both devices are flashing, but they are not pairing. I’ve tried numerous times with no success.Anyone else having this issue?

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3 years ago
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PhiloLynottContributor I
posted in Components and Architectural
Sonos One disconnected overnight "WiFi password incorrect" fix.

Dear Sonos-ers!TLDR;Issue; “Incorrect password” for wifi set up even though you enter the right password.Fix; “Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!I am creating this as hopefully my first and last post on this community thread.=============================================I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thoug

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controlav
3 years ago
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shanebentonContributor I
asked in Components and Architectural
Sonos causing Mac crash

I’m on the latest macOS Catalina 10.15, and my Sonos controller is up to date. On three occasions recently opening the controller on my Mac has caused the whole computer to instantly crash - I’m hoping someone might have an idea why? Thanks, Shane

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3 years ago
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gtsa63Contributor I
asked in Components and Architectural
WiFi password incorrect

I've spent 3 days trying to get my playbar, sub, and 2 play-3 speakers set up and it keeps saying the WiFi password is incorrect even when I copy-paste from the router settings. It accepts the range extender network password, which is the same as the other one, but then tells me I can't use the speakers without the Boost. So now I'm stuck with thousands of dollars of speakers that don't work. I've tried changing the network password, deleting and reinstalling the app, resetting the speakers. I've tried plugging a speaker into the router but then the app doesn't even find it when searching for speakers to set up. Can anyone suggest something else to try?

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3 years ago
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500Contributor I
asked in Components and Architectural
new wifi router; now existing Sonos won’t connect

Got a new router, now existing Sonos won’t connect. Can’t find where to change password in Sonos

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106rallye
3 years ago
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