Whenever I ask Alexa to play music from Spotify she always says “now playing...” however there’s then silence. If I then repeat my request she says the same thing but the music does actually start playing - is there a fix?
Hi Krishma, I followed your steps but now I have a different issue. When instructed to play music via Alexa,
“This is XXXX from Spotify. Sorry that device is offline”
Diagnostic 1611887193
Hi
Hey Krishma. Thanks for getting back to me. I’ve just tried to get my Sonos One to play music via Alexa whilst in the app. When Alexa says “this is XXXX from Spotify” the app brings up the album art. Then it disappears. When you ask Alexa again, the art pops up (and remains) and the music starts.
Diagnostic 766106073
This issue has been happening for a few months - I think it’s related to the new Sonos app release.
Hi
I have the same issue with both of my Sonos Ones and my Boost as well.
Ask Alexa to play music. She acknowledges and says “Playing music by XXXXX from Spotify” then nothing. Ask again, and she’ll repeat “Playing music by XXXXX from Spotify” and just before she finishes saying it, the music begins.
Thanks for the confirmation,
Yes I have the same issue with my Sonos one but only with Spotify.
I have not used Amazon Music since I do not have a subscription.
As I have already said, with Spotify I am having the same issue with Fire TV stick which has Alexa.
If you search the net you will find that even Amazon Music is facing some times issues with Alexa!!
Hi
If you search the net you will find that even Amazon Music is facing some times issues with Alexa!!
Hi folks. If it’s doing the same thing even without Sonos, you’re right
Hi
I only have amazon devices that are linked to my Sonos, I don’t use any as standalone speakers so I can’t check. 03397 May be correct in that the problem lies in the relationship between Alexa and Spotify rather than Alexa and Sonos
I have the same issue on my Sonos One and I have faced this also on my Fire Tv Stick which has Alexa built in.
My guess here is that the issue lies with the combination of Alexa and Spotify.
Hi
Hi, it happens on all my Alexa devices i.e.;
- Echo Dot linked to Sonos Five
- Echo Spot linked to Sonos One
- Alexa on Sonos One
- Alexa on Sonos Move
When I ask Alexa to play anything on any of the above devices she responds with “now playing...” etc but then silence. If I ask again she repeats the same phrase but the music starts. I’m afraid I only use Spotify and Sonos Radio.
Hi folks. Thanks for reaching out,
Just experienced again. Diagnostic 337353146
There have been a fair few reports of this and I’ve experienced it occasionally but can’t reproduce it consistently. Can you submit a diagnostic after it next happens and post the number in this thread and hopefully, someone from Sonos can investigate.
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