Sonos contributing to electronic waste



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Total capitalism here, they need to sell units for shareholders...I’m reading media posts on how great it is SONOS are offering to recycle, but looking at the ‘trade-up’ they’d rather you drop it at any electronic recycling (typically in the UK that’s the local tip) as it’s cheaper than returning to SONOS  … it’s such a scam; very very disappointed with the ethics here.

These units aren’t even that old, my Play 5 was registered in 2017 and is on the ‘trade-up’ list, so why would I scrap that?! If I wanted Alexa support I’d just by the little plug-in for >£20 etc. 

It’s a company under threat from ever increasing competition on the smart speaker market that has clearly got to the bottom of the barrel to increase unit sales.

 

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Sonos stock holders would probably get all soggy and hard to light if Sonos started open-sourcing all the patented stuff that makes Sonos gear what it is.

Allowing folks to load their own versions of firmware into a Sonos device would be a nightmare. Not sure who it would suck worse for, the support staff or the public relations folks. Both would be busy telling folks with unsupported firmware: “Sorry not our circus, not our clowns.” 

There is also past experience to go from, a lot of the core OS stuff is open source and folks have been whining about SMB and wanting newer versions but nobody has stepped up to work on that project. 

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Thanks for joining in and asking questions. I’ll make sure to pass along your feedback on this program.

@lewisc , it sounds like your main question is on why we’re asking that owners recycle these devices instead of taking it back ourselves or allowing the devices to remain functioning. As you know, this offer is for first generation products that have been replaced by more powerful, capable products in our line-up that introduce new experiences. While we’re proud of how long our products last, we don’t want these old products to be the first experience a new customer has with Sonos if gotten off of a second hand market. We hope that in upgrading to the latest and greatest, people will recycle responsibly, and we feel it’s the right decision to make recycling a condition of this offer. We are prioritizing environmental responsibility and encourage our users to responsibly recycle their deactivated products through local e-recyclers. Lists of local certified e-recyclers can be found online, such as here: https://www.google.com/maps/search/e-waste+recycling

Certified e-recyclers adhere to sustainability policies and practices for managing electronics, including the reuse of materials, energy recovery and responsible disposal. Recycling locally is more eco-friendly and sustainable than packing up products and shipping them back to us. That said, our goal is to keep players out of the landfill, so if local recycling isn’t an option, customers are welcome to ship it back to Sonos at our expense.

Thanks for the generic reply. I get that you want new products out there but you are throwing away perfectly fine usable items. The ‘old’ products are exactly how they were when you originally sold them, there’s nothing wrong with them, they are still as good as they were.. it’s just that newer (debatably better) products have been released. You could have offered a used and approved 2nd had scheme or something.

‘condition of this offer’ - may be a condition but you’re not enforcing it or even asking for proof from retailers

‘ship it back to Sonos at our expense’ - If retailers can’t be bothered to recycle they’re definitely not going to go to the effort of creating a shipment + shipping individual products back to you is extremely in-efficient and bad for the environment. If this was a serious option, products could be taken back to the distributors on a weekly basis on the same lorries that make the deliveries. 

I’m obviously not fully in the loop and don’t know anywhere near the amount to really make a judgement but it just seems from the outside that Sonos as a $1billion+ company you could be doing more..

Oh fer cripes sake, can’t you read?  - IT’S THE CUSTOMER DOING THE SHIPPING BACK TO SONOS!!!!

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folks have been whining about SMB and wanting newer versions but nobody has stepped up to work on that project. 

If you are talking about Sonos and SMB,  Jeremy Allison offered to help Sonos with their SMB issue back in 2017 :shrug_tone5: 

https://en.community.sonos.com/setting-up-sonos-228990/sonos-support-for-smb-2-0-protocol-6739642/index2.html#post16127262

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And it went nowhere. Nobody knows why it went nowhere. There is speculation but that is all.

The code is there, nobody has started an independent project.

 

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And it went nowhere. Nobody knows why it went nowhere. There is speculation but that is all.

The code is there, nobody has started an independent project.

 

What do you mean by independent project? I don't think I understand what you are saying. 

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I think I'm more bothered about that they're recycling perfectly working products. Why can't they do a trade in but retailers can sell the 'used and approved' products..

 

IMO one reason to take these old products offline is they are going to phase out support of older products. This will help reduce the the number of pissed off customers when they pull the plug- they will be bricked like the cr100 and iPod dock.  

 

 

 

 

 

Sonos have recently started a trade in promotion in the UK

There is none such for where I live, so this doesn't affect me for good or bad. Why can’t you pretend to live where I do? For just this limited purpose?

And a quote from the verge link:

But for some reason, selling or giving your aging Sonos gear to someone else isn’t an option under the program. This is a strange pact that doesn’t really exist with any other major electronics manufacturer.

Why isn't this being seen as something that Sonos offers that no one else does, instead of calling it strange? If this an option that Sonos offers that no one else does, is that therefore not a positive? One could sell the device, and buy the new one at full price. Or, keep using the old one.

Or am I missing something?

Digressing a little, where I think different from many here is in not seeing much value in over 90% of the software upgrades that Sonos has done since the time I bought the kit in 2011. I am pretty sure that the kit would have continued to do - as it does today - all it could back in 2011 when I bought it, even where my listening sources have changed significantly from NAS to music services, even if Sonos had not done anything to the software than keep it functional - this is just home audio after all, where the basic tech, even when digital, hasn't changed since CDs were introduced. 

But complaining about that is pointless IMO when there is the much bigger picture of how waste, electronic or otherwise, is being generated by lifestyles that are not environmentally sustainable, now at a global level. If and when that elephant in the room gets addressed beyond lip service/tokenism, this will too. And as long as that one doesn’t, this one is a minor issue.

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Did they really send it out to Connect and connect:amp owners? (Thought it was zp units)

…...where I think different from many here is in not seeing much value in over 90% of the software upgrades that Sonos has done since the time I bought the kit in 2011. I am pretty sure that the kit would have continued to do - as it does today - all it could back in 2011 when I bought it, even where my listening sources have changed significantly from NAS to music services, even if Sonos had not done anything to the software than keep it functional - this is just home audio after all, where the basic tech, even when digital, hasn't changed since CDs were introduced. 

For once, we are in complete agreement…. The only significant thing to me was Trueplay, which soundwise was/is a game changer… Apart from that, I’d be happy to go back to 4.x - I much preferred the controller interface of all platforms...

 

But complaining about that is pointless IMO when there is the much bigger picture of how waste, electronic or otherwise, is being generated by lifestyles that are not environmentally sustainable, now at a global level. If and when that elephant in the room gets addressed beyond lip service/tokenism, this will too. And as long as that one doesn’t, this one is a minor issue.

Yes, but this is part of the problem - if it wasn’t for the software/functionality bloat, we wouldn’t be talking about bricking  perfectly good units...

PS Sorry about the quoting - can’t use this new system at all...

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Did they really send it out to Connect and connect:amp owners? (Thought it was zp units)


Yes.

Here too (among many others)   https://www.androidcentral.com/sonos-offers-30-new-speakers-its-new-trade-program

Yes, but this is part of the problem - if it wasn’t for the software/functionality bloat, we wouldn’t be talking about bricking  perfectly good units...

 

It is a very small part of the problem, even if one stayed with just the domain of computer tech where Intel and Microsoft were the shining beacons of this bloat. Expanding to autos, every new model car seems to be bigger than the ones preceding, and not just because people are getting fatter. It is an epidemic, the underlying issue of how lives are lived these days.

My problem is with those that pick on the pennies while living blissfully unconcerned about the pounds.

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Oh fer cripes sake, can’t you read?  - IT’S THE CUSTOMER DOING THE SHIPPING BACK TO SONOS!!!!

Don't be rude. That's not what Sonos' T&C's say that was sent to retailers.

the retailer makes enough margin as is so don't need to receive any more incentive IMO. 

I hadn’t realised that the retail margins on Sonos products was public knowledge.  What is it?

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the retailer makes enough margin as is so don't need to receive any more incentive IMO. 

I hadn’t realised that the retail margins on Sonos products was public knowledge.  What is it?

Don't think it is public knowledge, I'm in the custom install business. Margin depends on product but Sonos set their products retail price

Yes, but this is part of the problem - if it wasn’t for the software/functionality bloat, we wouldn’t be talking about bricking  perfectly good units...

 

It is a very small part of the problem, even if one stayed with just the domain of computer tech where Intel and Microsoft were the shining beacons of this bloat. Expanding to autos, every new model car seems to be bigger than the ones preceding, and not just because people are getting fatter. It is an epidemic, the underlying issue of how lives are lived these days.

My problem is with those that pick on the pennies while living blissfully unconcerned about the pounds.

I don’t particularly disagree, but there’s an old adage ‘look after the pennies and the pounds will look after themselves’…. And in terms of Sonos kit, which is presumably the subject under discussion here, it’s a very big deal...

I don't believe that the adage applies in this case, these pennies don't automatically lead/add up to pounds

I disagree, but there you go…. Even though I totally agree that we need to tackle problems at a global level, doing nothing at a personal level doesn’t help the situation. 

Now if you were to then say that Sonos contributes to waste by not making products that can last for decades with after sales repair service as/when needed, yes……

Quite…. 

Perhaps the thread should be titled “ Sonos is making it very easy for us to contribute to electronic waste”.

Sure….

 

 

doing nothing at a personal level doesn’t help the situation. 

I did not say or mean that, as I thought you would know very well.

I am referring to talking about the environmental evils of the Sonos trade up scheme while at the same time living a life supported by enormous personal - however unseen that may be - fossil fuel/energy consumption. Acting on both on a personal level is necessary to avoid being labelled a hypocrite, even if one can't influence things on a more than personal, let alone global, level.

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doing nothing at a personal level doesn’t help the situation. 

I did not say or mean that, as I thought you would know very well.

I am referring to talking about the environmental evils of the Sonos trade up scheme while at the same time living a life supported by enormous personal - however unseen that may be - fossil fuel/energy consumption. Acting on both on a personal level is necessary to avoid being labelled a hypocrite, even if one can't influence things on a more than personal, let alone global, level.

Do you think it's fair that the viral tweet guy and journos are labelling Sonos as hypocritical because Sonos claims that sustainability is "non-negotiable" but are promoting bricking working units instead of reusing? 

 

It isn't fair; not because I believe what Sonos, now formally a for profit corporate, says about sustainability, but because I don't see how their “promoting” bricking of working units is hostile to the environment. 

I have some old Sonos kit - Connect/Connect Amps. Paying 70% of the cost of new equivalents to get the same functionality - for the most part - makes no sense to me. So I would ignore the offer at no cost to the environment via electronic waste.

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I have currently three items on their ‘trade in list’, but I would rather they just gave me the 30% off new products than bricking the old ones, which I suspect they’ll do soon enough anyway. I already ‘lost’ 3 ‘remotes’ when they stopped supporting android 4.2, but I also have 6 Play:1’s that I suspect is next on the list.. I ‘d hope they would let people keep playing systems on old versions, maybe I’ll experiment with my firewall settings to stop Sonos form upgrading but keep controller communication and music streaming going.. 

I have no need for Apple Airplay or cringy voice control..

My fondness of Sonos is falling..

Are financial reasons any less valid than technical reasons?  Should a company not strive to make a profit?