Sonos Connect stopped playing music

  • 3 March 2022
  • 3 replies


Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?


Best answer by GuitarSuperstar 3 March 2022, 20:30

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3 replies

Userlevel 7

Have you tried unplugging the Connect from power for a couple of minutes and rebooting your router?


Yes, I have tried that also but the problem is still there. What other troubleshooting can I do?


Userlevel 7

You can try the “advanced fixes” mentioned in this article:

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.