Answered

Sonos Connect stopped playing music

  • 3 March 2022
  • 3 replies
  • 47 views

Hello,

Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

icon

Best answer by GuitarSuperstar 3 March 2022, 20:30

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Userlevel 7

Have you tried unplugging the Connect from power for a couple of minutes and rebooting your router?

Hi,

Yes, I have tried that also but the problem is still there. What other troubleshooting can I do?

 

Userlevel 7

You can try the “advanced fixes” mentioned in this article:
https://support.sonos.com/s/article/305?language=en_US

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.