Question

Sonos amp

  • 20 May 2020
  • 1 reply
  • 74 views

My sonos amp which has 2 separate speakers hardwired to it has been knocked offline and i cannot find it on my system. I have followed the troubleshooting instructions, but no luck. The light on the amp is solid white, which i think indicates it has been set up before. Any ideas for troubleshooting?

 


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Userlevel 5
Badge +15

Hello @chiligw,

Welcome to the Sonos community and thank you for reaching out with your issue. 

When you press the figure 8 “Join Button” does the Amp flash orange and then resume the steady white status?

If you un-plug your Amp from power, does it briefly flash white while it starts up and again resumes the steady white status?

Please submit a diagnostic report and include the confirmation number in your response, even if this unit remains missing or unresponsive in your app so that we can evaluate possible causes. 

 

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