Returned Sonos Port but lost 30% upgrade

  • 21 January 2021
  • 1 reply

I used my 30% S1 discount for a Sonos Port and used a gen 1 Play 5.   Decided to return the Port, and did so.  Problem is, now my Sonos system shows the Port as “offline” and the Play 5 status as “Upgraded”.  Do you lose the discount after a return?  I would like to get a Amp, but missing out on the discount makes it a tough s ell

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1 reply

Userlevel 5
Badge +14

Hi @User330409.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

I suggest contacting the Sonos sales team not so sure if you're still qualified to get another 30%.

They can surely answer your question.

If you need help with any other information, please be sure to let us know.