Question

Playbar and Play1s Issue Won't Connect

  • 1 October 2016
  • 1 reply
  • 294 views

I bought a Playbar and connected it up no problem whatsoever... worked a treat and so easy to install.
I then purchased 2 Play 1s to act as the surround speakers - but since then I've had nothing but problems.

The whole system keeps dropping out from time to time saying taking me back to the original set up screen.

I again today tried to set it up, the Playbar was working fine; connected the left Play1 and it was fine - but it went wrong when the right Play1 was trying too connect - it seemed to kick the whole system off and I'm back again at the original set up screen. This time though, the only speaker I can connect is 1xPlay 1 - it doesn't seem to be finding the Playbar or the other Play1.

I have a BT router - the new HomeHub 6.

Any help would be much appreciated as I'm now getting to the point that I'm regretting purchasing this Sonos system.

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1 reply

There's an acknowledged incompatibility at present with the BT HH6, which evidently arises when the PLAYBAR has bonded surrounds and/or SUB. The fault is in the current HH6 firmware according to https://sonos.custhelp.com/app/answers/detail/a_id/42.

You could try switching the system over to SonosNet mode ('BOOST Setup') by wiring one of the units. It can be any unit, it doesn't have to be a BOOST. I've not seen any confirmation that this fixes the problem with the HH6 though.