Question

Play5 Gen 1 stopped connecting

  • 13 November 2016
  • 5 replies
  • 321 views

My play 5 Gen1 stopped connecting. However, my 5 play1's continue to work. I have rebooted and flashed the firmware of my router, multiple times. I connected the play 5 directly and that didn't work.

What do I do next?

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5 replies

Userlevel 7
Badge +11
Usually an ip conflict is the first suspect. Did you power cycle all your devices after flashing the router? try that first..
I cycled power of all devices, and it did not help. I went into the router and manual forced all IP addresses to something new, and I still get flashing. I just attempted the factory reset, but I hold the play/pause button forever and it doesn't do anything.
Userlevel 7
Badge +11
You say it's flashing, what colors? This is the procedure you followed?:

PLAY:1, PLAY:3, PLAY:5 (gen1), CONNECT, CONNECT:AMP and PLAYBAR:

1. Unplug the power cord from the electrical wall outlet.
2. Press and hold the Play/Pause button while simultaneously plugging the power cord back into the electrical wall outlet.
3. Continue holding the Play/Pause button until the light begins flashing amber and white.
4. Once reset, the light will flash green indicating the product has been reset and can be added back to your Sonos household.
It flashes white on and off. I've tried the factory reset procedure listed above, and have held the button in for over 2 minutes and the light keeps on flashing white on/off. It's almost like it is taunting me.
Userlevel 7
Badge +11
You shouldn't have to hold the button that long! The fact that it doesn't flash alternately between white and amber may indicate a hardware problem. If the light is only flashing white that usually indicates either the unit is booting up or has lost connectivity. Wiring it directly would solve the connectivity issue and you tried that already. For some reason it seems your unit is not resetting and it sounds like you've tried to correctly troubleshoot it. Unless somebody else has any ideas of what to do next, you may have to contact Sonos directly on this one.