I recently purchased a used ZP100 which has the dim LED problem. It is well out of warrantee, and the "Void if removed" sticker has been removed by the previous owner. I contacted Sonos support due to another problem (which was sorted, and they were very helpful). When I brought up the issue of the dim LED (a common problem with the early ZP100's I believe) I was told that parts are not available, and seeing it has been opened, they would not even look at it!!!!
This is the response:
"Although the ZP100 was out of warrently, Sonos still supports most legacy Components, including the ZP100. Where for a fraction of the original cost the ZP100 would be repaired or replaced. However, unfortunately because the ZP100 was opened, it is no longer eligible for this repair or replacement. Because Sonos does offer legacy support for its Components, we do not sell parts externally for refurbishment or repair. Please feel free to contact us with any further questions you may have regarding your Sonos Components"
I have checked the policies on the Sonos website, and cannot find anything about "supporting legacy components" and fail to see how this gives them the right to refuse to sell parts, or repair at a reasonable cost.
Very disappointed .