Music cuts off, volume goes down, orange light flashes

  • 2 March 2014
  • 1 reply

When playing any song after approximately 20 seconds the sound cuts out although the time line of the song keeps moving and my sonos amp starts flashing orange. If I press the unmute button on the player the sound comes back on but as soon as I put the volume back up the same thing happens again.

1 reply

Userlevel 7
Badge +25
Hello Vince,

The CONNECT:AMP is going into a fault mode, likely due to a short on the speaker line, or the speakers trying to draw too much energy from the amplifier. To confirm that there isn't a problem with the unit itself, please unplug the speakers from the back of the CONNECT:AMP, restart it by unplugging the unit and plugging it back in, then play some music to it at full volume. If the CONNECT:AMP doesn't go to that flashing light combination than it's a problem along the speaker line.

Please make sure that the two speaker wires aren't touching anywhere along the run. Also, the CONNECT:AMP needs to run only one pair of 4 ohm speakers, or two pairs of 8 ohm speakers.