Question

Move not charging on ring.

  • 15 September 2020
  • 1 reply
  • 29 views

The ring will not charge my move any more (I’ve had it for 3-4 months, and this started happening a week ago).  
 

the Ubsc charger will charge the device. But not the ring.  No charging light comes on while it’s on the ring. 

 

Help!


1 reply

Userlevel 5
Badge +16

Hi @jbray.

Welcome to the Sonos community and thanks for bringing this to our attention and the detailed description of what the situation is.

I would like to recommend trying to change the power outlet and see if the issue persists. If the Sonos Move’s charging bay is plugged into a power strip, try to bypass the power strip and connect the charging cable directly to a power outlet and let us observe the situation. If the issue persists, I would suggest contacting our technical support team for a possible accessory replacement. 

Please let us know how it goes. We are always here to help.

Thanks,

 

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