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Does the Port run as hot as the old Connect?

  • 22 January 2020
  • 4 replies
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Hi. Pretty much as the title says, my soon-to-be-obsolete Connect ran pretty hot. I was wondering if the Port had been re-designed so it ran cool?

Cheers

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Best answer by Anonymous 12 February 2020, 19:35

@Jacob_12

 

Welcome to the Sonos Community.

 

The environment plays a part in the temperature because if a Connect is in a cabinet that does not have adequate ventilation then that could cause it to run hot. Our products are designed to run at a safe temperature but if you feel like the Connect is running too hot for your comfort, we can look into this for you. Just let me know and if needed, I can create a support case for you.

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@Jacob_12

 

Welcome to the Sonos Community.

 

The environment plays a part in the temperature because if a Connect is in a cabinet that does not have adequate ventilation then that could cause it to run hot. Our products are designed to run at a safe temperature but if you feel like the Connect is running too hot for your comfort, we can look into this for you. Just let me know and if needed, I can create a support case for you.

The Port consumes about 1/3 less power than Connect when idle. It generally runs cool, however multiple units should not be stacked without an air gap for ventilation.

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Hi Ratty,

This might be a semantic question, but you say “multiple units should not be stacked.”  Is that the same as “no units should be stacked?”  Two being “multiple?“

I have two ports I was hoping to stack. 
 

It seems weird that the amps would be stackable but not the ports. 
 

thanks!

I simply reported my observations. Without an air gap the lower unit especially got pretty warm. 

Unlike Amp, Port has no convective heat dissipation, no vents running through. 

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