We've been experiencing random audio dropouts on the TV audio which seem to be related to how long we watch (the longer we watch the more dropouts we experience). The Connect is in a cabinet below the TV. We leave the cabinet open when we're watching movies to keep things cool down there, but it doesn't seem to affect the dropouts.
I have checked and recheckd all the physical connections, set static IPs for all our Sonos components, and fiddled with everything I can think to fiddle with. Dropouts continue.
Any ideas here?
Best answer by Airgetlam
What do the LED's do on the CONNECT when you get these dropouts? That would likely let us know if the device is experiencing a heat related reset.
I've never been a fan of using a CONNECT for a TV, due to the amount of data often included in a TV audio signal, have you attempted to set the line in to "compressed" to see if that helps? Unfortunately (and I don't have this setup to test), that may likely add some additional delay to the audio signal, but it might be at least helpful to identify whether we're talking about a heat issue, or a data saturation issue.
And of course, there's always the possibility of wifi interference, although your statement about the longer you use it, the more likely it seems to happen leads me to believe that it's a small chance. Glad to see you've assigned static IPs, at least we can rule that one out.
Have you tried a simple power cycle on the CONNECT?
I am, of course, making a lot of guesses here. Your best bet for concrete data is to submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.