I have recently upgraded my Connect:Amp to a new Amp. I have it connected to a pair of B&W CM1S2 speakers.
I have noticed that a very low volume white noise is coming from the speakers when there is no music playing on the Amp. The white noise is there at all times, not only just after stopping the music.
I did not have this issue with my Connect:Amp. The speakers where completely silent when no music was playing.
Does anyone else had this problem or should I suspect that the Amp has a defect?
I had no luck with Sonos danish support
Best answer by Rowena B.
You mentioned that you didn’t experience this with your Connect Amp. The steps that we recommended is to check the physical connection of your speakers to your Sonos Amp if the white noise will be resolved. At this point, it would be best to contact our technical support team for more in-depth troubleshooting steps. Please do not hesitate to reach out if you have further questions or concerns. We are always happy to help out.