Welcome to Community feedback

Share feedback about the community and its platform here. We'd love to hear what you think.

Beam and Sub combo .... wow.

I bought a Beam a few weeks back to go with my new OLED and thought it wasn't quite punchy enough so I added the Sonos Sub to the mix and Trueplayed it yesterday. The result is excellent and am extrem...

Feature Request - Audio Delay/Sync

Is it possible that you could include some sort of manual audio delay/sync feature for each speaker/groups of speakers via the app? I have Sonos and regularly use airplay to utilize my home theater se...

2 Suggestions - Airplay 2 in all devices & Offsite remote control

(1) I know very recent release products, come with Airplay 2 built into them. Question is, why not have ALL prior model devices, that are hitting the manufacturing assembly lines NOW, also come with i...

Be Aware, Just To Share.

Before buying my Play 5 I was in conversation with a representative from 'Sonos Chat' One of my questions was "If I find one cheaper will you price match"? Categorically Yes was typed by the represent...

Play 5 died
Question

My play 5 died recently after playing for 4 years. Only possibility is to pay $300 to have it replaced. No repairs possible. Very disappointed in sonos quality and especially in service. Hiding behi...

Non Delivery of Product

There Shipping partner FedEx refuse to deliver to our house

Playlist feature request

I have seen one or two of these posts, but here goes anyway. Sonos is great - but the playlist area is long overdue for backup and sharing components. I have lost playlists on a few resets. It would j...

unable to add the shared folder error 1002

I have just spent close to £1000 on Sonos kit after reading that the set was a 'breeze'! I cannot add my itunes library despite trying for the last 4 hours - time i will never get back. I have checked...

"An error occurred while adding tracks to the queue (1002)"

Hello. I've been using Sonos to to play Apple Music playlists well above 500 songs for several weeks now and just this afternoon got this dreaded message with no ability to listen. I see this has be...

Home Security feature

It would be good to have a few home security features in the Sonos Android remote app. If we receive an alert from our home security system. It would be great to be able to: A) speak into our phone a...

Feedback: upgraded to the AMP (from Connect:Amp)

Me: "I already have the Connect:Amp. I don't really need to upgrade." Also me: "Something new from Sonos? TAKE MY MONEY." ----- In all seriousness: If you have the coin to upgrade and plan on sti...

Starting a network with Bridge or Boost
Answered

I want to set up my Sonos network. My router is in a different room will not have music, does a Boost do what the Bridge use too?

Why do I need to log in to my account to change room settings?

My bass was a bit too deep for how late at night it was and the song I was listening to, and I wanted to just go quick change the volume on my bass in that room. I was told it'd been a while since I'd...

Songs cut off

Been reading about others frustrations with songs cutting off before end. Happening with iPhone close to Sonos and strong Internet. Was chatting with friends the other night and some similar experie...

SoundCloud Like’s list doesn’t go all the way
Answered

Scrolling half way through and I have over 100 tracks after that. Would be amazing if the app had a feedback section. ux theam do something!!

Setup Macros and Stored Configurations

I have two Play 5s and a sub that I use for TV sound (right speaker and sub) and music (paired 5s and sub). Each time I change from music stereo to TV, I have to repeat the setup steps. I cannot use t...

Vinyl to Sonos system
Answered

I have a playbar, sub and 2 x play 1 speakers which is great for tv, streaming and cd’s. I have a separate analogue system for vinyl but would like to play it through my Sonos system. I have been give...

Cannot login to Beta Website

edit: Ignore "Beta" in the title of this post. Soon after posting this message I discovered it's not just access to the Beta, it is affecting any attempt to login to www.sonos.com. I have been tryin...

Receive e-mail notification but no post in topic
Answered

Recently I have been receiving mails for topics to which I am subscribed but clicking on the link reveals no new post(s). Eg https://en.community.sonos.com/ask-a-question-228987/is-it-possible-to-us...

Add AMP to your profile list of Sonos products

When adding as a new community user, we cannot denote in our user profile that we also have the Amp product. I have two Amps, plus one Beam.

Disappointed with SONOS ONE and Airplay 2 feature.

I decided to replace the two SONOS PLAY Ones in my surround sound setup that use a Playbar with two Sonos Ones. I wanted the ability to stream directly to the surround sound system using Airplay 2 an...

Cancelling an account
Answered

How do I cancel an account and create a new one with the same email? Just got divorced.

I now need to login to my sonos account to change my room settings on my sonos system? why?
Answered

Contrary to what some people have said here, an account was not always necessary - and now it appears that unless I give Sonos my personal data the system will be deactivated, and now it appears I can...

Enable the Sonos Amp and Connect:Amp sub outputs for Music!

In my Media Room, I just swapped out my Connect:Amp for an Amp. The most disappointing thing on both setups is that when configured as part of a surround system, the sub output is disabled. While I...

It’s been fun but I’m done

So long SONOS! After years of being an overzealous supporter of SONOS and suggesting to friends, making excuses to my family, spending hours weekly on “some new issue” and still purchasing over 40 SO...

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