Warranty returns UK to Ivy Tech in Poland

  • 14 May 2021
  • 2 replies
  • 152 views

Hi, just a word of warning to Sonos UK customers returning faulty items to Ivy Technology in Poland via a prepaid Waybill with DHL. My DHL pickup was refused this morning as despite following the returns instructions to the letter Sonos omitted in these instructions the need to provide a commercial invoice with the package.

DHL driver didn’t help by just refusing the package and driving off but that’s another issue.

So, due to Brexit, you’ll need to fill out an invoice and tax information, hopefully Sonos will see this and update instructions for UK customers.


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2 replies

Userlevel 6
Badge +15

Hi @Jon_66, thanks for raising this with the Sonos Community, and I’ll be happy to pass that on to our Returns team so that the instructions are updated :)

No problem Xander, the invoice templates are available from DHL.