I apologize for such a long post. I want to start by saying that I have enjoyed my Sonos system very much. The Sonos hardware is exceptionally high quality for the price, both aurally and visually. I am saddened that these last few weeks I have some doubts about my purchase decision.
Currently I have:
I also have:
14 Echo Dots
3 Echo Shows
I have two more Echo shows on the way and have pre-ordered two Echo Spots.
I was planning to order more Sonos gear: 2 Play:5s, a sub and 2 Play:1s (or Sonos Ones). I have put these plans on hold and I am taking a wait and see attitude. Here are the reasons:
1) The new software is not user friendly. I won't list all of the problems, but the white background, and the added clicks and less intuitive interface are the major ones.
2) The Alexa Skill is seriously broken. Sonos says it is working to correct some of this, but Sonos has also said that Audible support would be coming soon. So, I'm not sure when or if this skill will be fixed. In particular, the "ducking" feature is a total disaster in my house. I'm in my home office listening to Sonos and my wife in the kitchen, some distance away, asks Alexa something and my Sonos ducks. Arghh!
3) The new Sonos one Will not pair with the Play:1. I was seriously hoping these could pair. As you can see from my list above, I currently have 14 Play:1s and 14 Echo Dots. Most of the Play:1s are stereo pairs. If I could buy a few of the new Sonos Ones and add them as one part of those stereo pairs, I could expand my Sonos coverage and get rid of some of the Echo Dots. But, I can't pair them and I just don't see the point of having two Alexa enabled devices 6 - 8 feet apart.
4) The new Sonos One does not implement all of the features of the Echoes. I now know there is a clever marketing difference between Alexa Enabled and the Echo features. A difference I suspect many consumers do not know until after they have made their purchase. In particular, The Drop-In and Calling features are missing from the Sonos One. These at features we use a lot in my house and not all of the people in my house want to learn which device will work like Alexa but won't let them make a call. And, they shouldn't have to learn.
5) I don't like the new licensing agreement. I am not sure Sonos intended for the agreement to seem like they are threatening the future operability of their hardware, but it can be take that way.
6) The Sonos forum is a very unfriendly place for anyone who dares to criticize Sonos. The actual Sonos employees who post here are friendly and helpful. However, there are others who seem to delight in attacking others. Sonos is at fault for not putting a stop to this.
7) It's been more than two years since Audible worked on Sonos. I have a work-around in place but I shouldn't have to have one. Audible support really needs to be fixed soon.
I have invested a lot of money in the Sonos gear I now have and, as I said, I have enjoyed my Sonos gear. So, I want to see the current problems resolved and for Sonos to continue being a successful company with great products. I hope that Sonos is working hard to resolve these issues and that they will take a more proactive role in communicating with their customers on their progress.