As the title says.
So I have downloaded iOS 12 into my iPhone 8 with iPad Pro and normal iPad. Soon I’ve realised iPhone 8 battery was going down fast and according to battery setting, Sonos was the cause of the fast drain. In 4 days, it has used about 35% of the battery.
So I have contacted with the support and then the fun has started. Not only they don’t read my replies (asking me if I have experienced the same issue with devices despite me saying right at the beginning I don’t have issue with my iPad), they’ve shared screenshot from iOS11, and then tried to teach me math by calculating actually what battery shows is not the actual drain but the percentile of the cumulative etc etc. Then they’ve asked me again if I ever experience the issue with another device(!) and just while I was responding them, got an email saying my ticket has been marked as solved, what a joke.
Seriously guys, I’m not surprised your investors are not happy. In a time, where you have plenty competitors, what you shouldn’t have is a incompetant support. That is one thing your customers will benchmark you.