I HAD A PLAY 5 AND PLAY 1 BOTH GO BAD AT THE SAME TIME. ON MY CALL (MAYBE THE 6TH) SONOS AREED TO A REPLACE AND RETURN, WHICH IS AVAILABLE IN MY AREA….
THIS IS IMPORTANT----OF COURSE THEY CHARGED ME FOR SPEAKERS AND SAID THEY WOULD REFUND WHEN I SENT THE OLD ONES BACK (NOT VERY OLD)
NOW THEY ARE SAYING THEY REFUNDED MY BANK OVER 3 WEEKS AGO AND MY BANK SAYS NO THEY DID NOT….SO I AM OUT HUNDREDS OF DOLLARS AND NOT SURE WHERE TO TURN
HOW DO YOU REACH SOMEONE WHO WILL HELP….I HAVE MY RMA NUMBER AND MY RECEIPT OF WHEN THEY DID RECEIVE EQUIPMENT….
SINCE I HAVE HAD SONOS I HAVE HAD PROBLEMS, BUT LOVE IT WHEN IT WORKS AND OUT OF MY 20 PLUS CALLS, ONLY HAD ONE THAT WAS HANDLED WITH WHAT I WOULD CALL EXCEEDS EXPECTATIONS