Message to Sonos Marketing . [ UK Installers Perspective]
[Who do you think the Customers have loyalty to ???]
[ Installers installers supply and integrate a range of products from different brands Sonos is one of the streaming options]
[ This action of no updates puts the Sonos Recomending installer in bad light with his client , Not only is the Client being offered poor compensation but will need to pay the installer to reintegrate the new product in more complex installations]
Sonos Once had near Monopoly on streaming products this my friends has changed , and the action you are proposing may/will affect the installer and end users perspective for future purchases.
THINK again about products manufactured less than 5 Years ago .
Some supplied as recently as late 2019.
Any product less than 2 years old should be offered full Retail discount against current products or
offered refund for failure to live up to your [SONOS’s] responsibilities.
Sonos may decide that the installer community is not of interest
and that selling direct is there only marketing stratergy .
I have had several worried clients contact me with the one question , will Sonos /Tidal / Tune in
remain working if no updates are done for at least he next 3 Years [ BIG & Important Question ]
What Sonos may not understand is the level of service that the installer community offer opten picking up the pieces where updates are not properly implemented ..
GUYS think again … talk to the installer community this coud be a
Marketing disaster ?
Thanks for Reading