Sonos Controller S1 update still reboots Windows 10 without a prompt.

  • 29 July 2021
  • 6 replies
  • 95 views

Why does Sonos keep closing this topic? We need a fix for this. Every time I update Sonos Controller 1 it restarts my Windows 10 PC without any warning. After it has done this, the update runs and every thing is fine. It is very irritating and without a prompt about a restart you could lose any unsaved work.


6 replies

Userlevel 7
Badge +22

My S1 log is notably different for the same version, taken just now (with no reboot):

MSI (s) (24:20) [06:20:49:209]: Windows Installer reconfigured the product. Product Name: Sonos Controller. Product Version: 57.7.19010. Product Language: 1033. Manufacturer: Sonos, Inc.. Reconfiguration success or error status: 0.

MSI (s) (24:20) [06:20:49:210]: Attempting to delete file C:\WINDOWS\Installer\5763c44e.mst
MSI (s) (24:20) [06:20:49:210]: Unable to delete the file. LastError = 32
MSI (s) (24:20) [06:20:49:218]: Deferring clean up of packages/files, if any exist
MSI (s) (24:20) [06:20:49:218]: Attempting to delete file C:\WINDOWS\Installer\5763c44e.mst
MSI (s) (24:20) [06:20:49:219]: MainEngineThread is returning 0
MSI (s) (24:10) [06:20:49:225]: RESTART MANAGER: Session closed.
MSI (s) (24:10) [06:20:49:225]: No System Restore sequence number for this installation.
=== Logging stopped: 7/31/2021  6:20:49 ===
MSI (s) (24:10) [06:20:49:229]: User policy value 'DisableRollback' is 0
MSI (s) (24:10) [06:20:49:229]: Machine policy value 'DisableRollback' is 0
MSI (s) (24:10) [06:20:49:229]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:10) [06:20:49:229]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:10) [06:20:49:234]: Note: 1: 2265 2:  3: -2147287035
MSI (s) (24:10) [06:20:49:234]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:10) [06:20:49:237]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (24:10) [06:20:49:237]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\5763c44e.mst'
MSI (s) (24:10) [06:20:49:238]: Destroying RemoteAPI object.
MSI (s) (24:F4) [06:20:49:238]: Custom Action Manager thread ending.
MSI (c) (34:8C) [06:20:49:240]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (34:8C) [06:20:49:241]: MainEngineThread is returning 0
=== Verbose logging stopped: 7/31/2021  6:20:49 ===

 

 

dcart,

Try uninstalling the S1 controller from your PC, reboot the PC, then install a fresh copy of S1.

Thanks controlav. I have had this issue for well over a year (maybe two) and I am not the only one who has experienced this. I found this in the log:

MSI (s) (E8:CC) [11:13:13:497]: Windows Installer reconfigured the product. Product Name: Sonos Controller. Product Version: 57.7.19010. Product Language: 1033. Manufacturer: Sonos, Inc.. Reconfiguration success or error status: 0.

MSI (s) (E8:CC) [11:13:13:497]: Value of RebootAction property is 
MSI (s) (E8:CC) [11:13:13:498]: Windows Installer requires a system restart. Product Name: Sonos Controller. Product Version: 57.7.19010. Product Language: 1033. Manufacturer: Sonos, Inc.. Type of System Restart: 1. Reason for Restart: 1.

I think the issue may be with Windows Installer. I can live with this providing I remember to close everything before updating S1 Controller as there is no prompt that a restart is going to happen.

Userlevel 7
Badge +22

Take a look at C:\ProgramData\Sonos,_Inc\runtime\Installer.log to see if there any clues in there as to why it decided to reboot.

Same here - no reboot of the PC on any Sonos update S1 or S2. Might it have been a Windows background update and purelyby coincidence, perhaps?

Userlevel 7
Badge +22

I can’t remember the last time a Sonos PC update for S1 or S2 required a Windows reboot of any of my devices, and certainly not without a prompt. Bizarre.

Reply