It is clear that the Sonos “legacy” products pose issues for both sides (Sonos/Consumer) of this equation yet Sonos is solely responsible for these issues. Sonos developed it’s way into these issues, and business decisions were made for the sake of advancement knowing the legacy products would pose problems which is not the issue at all.
Advancement is critical, we (Legacy Sonos Owners) all know and support it, that’s why we purchased Sonos products to begin with right? Sonos was the best, bugs and all, hands down the best!
Mr. Spence and the Sonos executive team apparently forgot how they got to the top.
Legacy owners put Sonos on the map. The early adopters, champions, evangelists for the brand like myself drove revenue for the company without the company incurring marketing or advertising expense. We lived through the bugs, shortcomings and many support issues not faced when using fully developed and properly supported technology. We joined the Sonos Community and supported Sonos users with “FREE” support through the many issues they faced because we owned and used Sonos products so we could give real world advice and solutions that no Sonos tech could provide.
No, the real issue at play, is who should pay the penalty? Your loyal customers? I don’t think so.
I understand the change in course given the clear, obvious and I hope not surprising backlash but more words after words are still words. They mean nothing as trust has already been broken. This issue is far more serious for Sonos than the consumer given the alternatives in the market. This could be one that has a lasting detrimental impact on the future of Sonos - another reason why abandoning loyalists at this time is not recommended.
From someone that owns over $8000 is Sonos products including several Gen1 5s. I suggest a new plan to replace legacy components at an equitable price, not an arbitrary 30% discount. If available, I would pay to replace legacy components at cost which is certainly far less than 30% off retail pricing.
Currently it would cost me over $2400 to replace my componets at a 30% discount. Add that to the original cost and I would be paying Sonos more than double the same equipment for issues out of my control.
So after all these years of patience and support, you offer me a 30% discount? It’s comical.
I can’t speak for everyone but I’ll pose the question. Would you (SONOS LEGACY OWNERS) purchase upgrades at cost? I’m sure I’m not the only one that move on the offer.
Just an idea.
Puzzled Sonos Owner