I have 10 Sonos speakers and I have, up until this point been a happy and loyal customer. Recently, I recycled two gen 1 Play 5s but after initiating the recycling program I realized that in my haste to buy Christmas gifts for my family I had made a mistake and should not have recycled these speakers. Now Sonos is saying they can not reverse the process. I am dismayed that Sonos is willing to lose me as a customer over what very clearly seems to be an ill-conceived and horribly unsympathetic program. I will continue to try to get this resolved with Sonos support and have worked my way up to a supervisor who emailed me their standard response:
Hello George,
My name is Andrew and I'm a Supervisor here at Sonos Customer Care. I understand that you're looking to reverse the Trade-Up that you performed on your two Play:5 speakers. Unfortunately, as per the warning messages and the Terms & Conditions of the program, it cannot be reversed once it's confirmed within the Sonos Application. If I can be of any further assistance do not hesitate to ask.
Cheers,
______
Andrew K
I will be calling on Jan. 2nd to plead my case again to Andrew K.
I will no longer be a Sonos customer if this cannot be resolved so I can keep my Play 5s.
I also am appalled by the fact that this program is really just green-washing and not at all environmentally friendly. From what I am reading, these recycled speakers are just ending up in landfills and not being “recycled” at all.
Not a happy customer.
