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Receive e-mail notification but no post in topic

  • 10 December 2018
  • 2 replies
  • 129 views

Userlevel 7
Badge +21
Recently I have been receiving mails for topics to which I am subscribed but clicking on the link reveals no new post(s).

Eg

https://en.community.sonos.com/ask-a-question-228987/is-it-possible-to-use-my-sonos-system-via-ethernet-only-6817100/index1.html#post16292079

https://en.community.sonos.com/ask-a-question-228987/sonos-not-working-with-iphone-shuts-off-6817136/index1.html#post16292184

I expect this is because the posts are in moderation but what it really means is that, as it often takes hours for posts to be reviewed, I'm likely to miss the new posts if no further posts are made.

I'm sure I have mentioned this before but really this shouldn't happen.
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Best answer by melvimbe 10 December 2018, 19:07

Yes, the forum software seems to be a mess right now. I got similar emails. I Pm'd one of the staff and they are aware and working on the issue.
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2 replies

Userlevel 7
Badge +21
Yes, the forum software seems to be a mess right now. I got similar emails. I Pm'd one of the staff and they are aware and working on the issue.
Userlevel 7
Badge +26
There's been a counter issue on the platform for a few days. Reply counts have been off, and no notifications sent. Right now it seems to be getting cleared up, but notifications may get sent all at once for threads that you didn't get a notification on previously. Sorry for the trouble, we're hoping it gets cleared up fully soon.