My case number is 01941180. Two weeks ago, I sent the defected One SL back to Sonos. I chose advance replacement option but I still have not heard back from Sonos regarding my new placement being shipped out. I called customer service 4 times and I was told that I was be referred to the return department. No one contacted me back regarding my case. What should I do? Does anybody else have this experience? Thanks!
Hi
Let us know how you get on with the advice above.
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Hi
We're here to answer any further questions you have.
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Hi Simon, Thanks for the reply. I was wondering if it is normal to take more than 3 weeks for the replacement to shipped out even I chose the advance replacement option? Thanks!
Hi
Let us know how you get on with the advice above.
We're here to answer any further questions you have.
Hi Simon, I have actually called them 5 times to follow up, but every time they said that they will transfer the case to the return department and they will get back to me. However, I never heard back from them. I’m really disappointed with Sonos after care service as I have waited for my replacement for more than 3 weeks and followed up with them numerous time.