New Spam

  • 20 January 2018
  • 55 replies
  • 1427 views

Userlevel 6
Badge +8
I suspect these aren't legitimate. ;)

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55 replies

Userlevel 7
Badge +20
Hi, guys. I did remove it as soon as I spotted it. I'm in Holland, so operating during UK hours. We're currently doing a huge sweep up of the boards. Wouldn't be possible without you flagging stuff like this, thanks very much.
Erm...an individual at Sonos chose Insided...
Userlevel 7
Badge +17
the level of spam currently is a joke. please take some long-lasting action to resolve it to make this platform usable. i.e. replace insided by someone else (migrate to new platform) as they clearly have no idea what to do

How hard is it to add a rule to send all new posts with subject containing '91' for moderation ?!
Userlevel 7
Badge +19
And a bucket load more today almost making the forum unreadable in "Active topics" view
Userlevel 7
Badge +19
And so it goes on :8 44 Spam post in the first 2 pages of recent activity and 6 real posts. The Spammers are winning this battle.
Userlevel 7
Badge +20
All of the spam posts have some form of +91 (India) phone number in the title. A good start would be create a regexp filter that caught variants of this, and flagged those posts/users for moderation.
Userlevel 7
Badge +21
All of the spam posts have some form of +91 (India) phone number in the title. A good start would be create a regexp filter that caught variants of this, and flagged those posts/users for moderation.

There are so many things Insided could be doing that they aren't. It's almost as if the people working for insided have no idea how to use the tools they presumably have available to them.
I have been reprimanded by Sonos for, I quote:
calling the community staff "EU based janitors" isn't cool.... please refrain from slinging around what could be considered an insult?
Unquote
I do not believe I have done that anywhere in this thread; what I have said is that Insided incompetency is having Sonos Staff do janitor level work, there is a subtle difference here from calling staff janitors. But in case any sensibilities have been offended by my words, this is an apology.

Do I need to point out the consequence of having to do this work is that response times to threads here shoot up and have remained high for weeks now with many threads going unanswered or ignored. With the question posed in my thread on the related subject of moderation etiquette also being ignored by Sonos till now.

I am now debating with myself if it is time to stop being a contributor to the site. Easy enough now to just dip in for personal support when needed in addition to creating incidents that can be tracked via email.
Here's a thought as well: there is no reason why real world janitors cannot be Sonos customers. And even if they are not, be quite entitled to be offended by the reprimand.
Kumar. I am absolutely appalled that you should have had your wrist slapped for this. I got your meaning, and it would never have occurred to me to interpret your words as insulting, even if being a janitor were something to be ashamed of, which it isn't. You were using the term metaphorically to describe the cleaning up of spam on the site.

What I would like to know is, when did Sonos last contact you specifically to say thank you for the enormous contribution you have made to helping people on the forum over many years?
when did Sonos last contact you specifically to say thank you
Never. Not there ever was an expectation on these lines.
No I agree that there is no expectation, I just think it is rather a shame that the one post on which you get direct comment is the one Sonos (mistakenly) feels needs a reprimand, not any of the several thousand posts helping other users.
Userlevel 1
Badge +1
As a former facilities manager or janitor now retired can I say how bemused I am that the moderators of this forum should see fit to reprimand Kumar for his use of what I regard to be a very apt simile? There was nothing of an insult intended by what he said. Ensuring that this or any other site frequented by the public, functions to its full potential without let or hinder is surely a janitorial/moderator's function? I won't assume to hazard a reason for the reaction but have my suspicions!

Kumar - I am another who enjoys your very positive contributions to these forums. Please ignore the misplaced official negativity! Someone's having a bad day!
I'm still baffled why Sonos got miffed about calling Sonos staff janitors in a respectful support of the work they are forced to do due to the utter failure of InSided to accomplish even basic forum tasks, yet disrespecful posters in the 8.0 and CR100 threads are allowed to call staff morons, incompetents, and other more abusive invectives.

Sonos, you need to clear this up.
Userlevel 6
Badge +8
and more and more...
Userlevel 6
Badge +8
Okay, this is getting out of hand!
Userlevel 7
Badge +26
Thanks for flagging guys. The threads were already handled but I forgot to circle back with you all here.

The community is getting a solid wave of spam hitting it for the last couple days and the filter is catching most of it, but a few have slipped through. Please feel free to report those posts and we'll jump on them when we can.
Userlevel 7
Badge +19
Oh the irony, most spam is created in this support section.

It's great to see Sonos admin on the site during UK hours, if so why can't they also clear the spam. Recent topics becomes a mess to read.
I thought Insided had built spam filters that did away the need for janitor level work?
Userlevel 7
Badge +20
Hi, Kumar. Yes, they do. Whilst they've improved upon it, it still doesn't always catch everything, sadly.
Userlevel 6
Badge +8
The spam is really bad tonight.
Userlevel 3
Badge +8
That it is, mwiseman. 😞 We're working on it! 🙂
Userlevel 6
Badge +8
The spam is so bad this morning that I have given up on reading the forum for today.
Userlevel 7
Badge +26
The spam is so bad this morning that I have given up on reading the forum for today.
Sorry for the mess, I just cleaned it out.
Why can't the clever Insided deal better with this using tech; it looks to be low intelligence level spam that ought to not need janitor level clean ups.
I notice that the tradition of allowing low intelligence spammers in while at the same time putting perfectly normal posts from high count posters on ice continues. While Sonos Staff does double duty as janitors and users are asked to flag spam so it can be swept away.

Onwards and upwards, Sonos and Insided!!! Way to go....