Question

Merge community and regular accounts?

  • 14 November 2016
  • 2 replies
  • 171 views

I've accidentally created two separate Sonos accounts - one for the main page and device registration and the other for the community. They use different email addresses obviously.

Somehow I'm not able to change my community email at all, so I could make it the same as my Sonos page account and I was hoping that this would virtually merge my accounts. Do you know why I can't change my community email? Is there any other way to merge accounts?

I tried to pm admins on this issue, but received no response from them 😞

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2 replies

Userlevel 7
Badge +26
Hi Mikolajek, I'm happy to help. Can you PM me with the email you used on the main Sonos.com account page to register your players? What we can do is make it so when you log in with that email you'll get this community account, does that sound good?
Thank you Ryan S! I've just PM-ed you with the details of my both accounts. The proposed solution sound totally fine for me! Cheers!