Answered

Logging out

  • 21 February 2017
  • 39 replies
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Userlevel 6
Badge +16
In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?
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Best answer by Ryan S 22 February 2017, 19:16

Hi Beynym, it's not just you. The platform only allows you to be logged into one community at a time. Logging in on the EN community does disconnect your sign-in from the FR or any other side. We know this can be difficult sometimes, and we're talking with InSided to see if there's something to be done here.

Personally, I use either multiple browsers or an incognito window so I can be signed in to multiple communities at the same time. I'll let you know if I hear anything about this changing.
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39 replies

The way InSided handles communities they're all separate instances, so you have to log into each one separately, and that also makes you log out of one to move over to the other.
OK, but I'm not switching instances - every time I close the browser, I'm logged out, Never used to happen before the changes...
Userlevel 7
Badge +26
the same annoyance applies also when switching between the beta community site and the main (en) community also
Hey guys, I hear you, I have to do the same.

The way InSided handles communities they're all separate instances, so you have to log into each one separately, and that also makes you log out of one to move over to the other.

I'll pass up another request to them on this one, but I can't speak to if the behavior could change, or when that might be possible.
Userlevel 7
Badge +17
the same annoyance applies also when switching between the beta community site and the main (en) community also
Thanks for the details guys. That really helps. I'll circle back with you if I hear anything or we need any more details. I know it gets frustrating, but we'll see if anything can be done here. I'm sure it's difficult sometimes finding a happy medium between security and convenience, but there may be an issue here that can be sorted too.
5 months on, and still having to log on every single time....
When is this going to be fixed, please?

Bump
Thanks for the details guys. That really helps. I'll circle back with you if I hear anything or we need any more details. I know it gets frustrating, but we'll see if anything can be done here. I'm sure it's difficult sometimes finding a happy medium between security and convenience, but there may be an issue here that can be sorted too.
5 months on, and still having to log on every single time....
When is this going to be fixed, please?
Userlevel 5
Badge +5
I've tested using internet explorer and it does the same as when using Firefox for me. It remembers my username but I have to enter my password again if I close the browser and re-open.
Userlevel 7
Badge +26
Thanks for the details guys. That really helps. I'll circle back with you if I hear anything or we need any more details. I know it gets frustrating, but we'll see if anything can be done here. I'm sure it's difficult sometimes finding a happy medium between security and convenience, but there may be an issue here that can be sorted too.
There is zero consistency to this.

Chrome on Win8.1 doesn't persist any logins between invokations (though does remember username/password locally).
ChromeOS persists a login until a reboot (rather as expected since the browser doesn't exit), but loses login when one switches between main and beta sites unless the latter is opened in an incognito window. (Again it stores user/pass locally).
And yet Moto G phone persists login to both main and beta sites simultaneously. Go figure.
Ok, thanks. The latest version too?

44.0.2510.857 (PGO)

Like jgatie, the username and password is bought up when I try and log in, with the 'remember me' box already ticked - but closing the browser logs me out.
I'm getting the same issue on my tablets (Samsung Tab A 10.1" and 8") using Chrome. Doesn't happen ever time, but almost every time I reopen the browser. It does remember my username/password when I go to the login page.
Userlevel 7
Badge +26
Do you also use Firefox?

I use Opera...


Ok, thanks. The latest version too?

We're looking into it. I agree, you shouldn't have to log in every time you close your browser, assuming you've checked the "remember me" when you log in.
Do you also use Firefox?

I use Opera...
Userlevel 7
Badge +26
How often do you need to log in?

It seems to log me out when I close the browser - never used to.


Do you also use Firefox?
How often do you need to log in?

It seems to log me out when I close the browser - never used to.
Userlevel 5
Badge +5
When I sign in again (like I've had to just now to post this!) it does retain my email address in the sign in procedure but forces me to enter my password every time I visit here and want to post.
Userlevel 5
Badge +5
I've got the same problem. I log in at the top of the page and make sure 'Remember me' is ticked. All is fine while I'm on the forums but if I close the browser (Firefox) and then open it again and come straight back to the forums I have to log in again!
This is the only forum where I have this problem so it can't be anything to do with browser settings. It really puts me off coming back here.
Userlevel 7
Badge +26
we think it's a problem
Yes, indeed it is. As I said before, having to assist others in these circumstances is hardly feasible. It's a shame and a disgrace to a company as big and as professional as Sonos to accept this.

I know it makes things a bit frustrating and it's something we're trying to work on a solution for, but right now the best I can offer is a workaround, such as using separate browsers or incognito modes. The same login situation happens between our beta community and our other communities, because they're all separate instances. If I hear any news or details on this I'll be sure to let you know.

@amun, that shouldn't be the case as far as I know. I'd be happy to take a look into that with you. How often do you need to log in? Do you find that it's after a certain time period of inactivity or perhaps after going to certain pages outside the community, like the FAQs or our store?
The issue with logging out is a symptom of the fact that each of the forums is a separate instance and right now there isn't a way to integrate it differently so that the same login instance works for each one.

Which doesn't address why I have to keep logging back into the same instance - as I said, "OK, but I only ever use the english parts of the forum. I never used to have to log in, as it just remembered me, but now I have to log in every single time"
Userlevel 6
Badge +16
we think it's a problem
Yes, indeed it is. As I said before, having to assist others in these circumstances is hardly feasible. It's a shame and a disgrace to a company as big and as professional as Sonos to accept this.
Userlevel 7
Badge +26
Hey guys, sorry for the delay. I missed the notification on this one.

Stuart's post above is on the right track. The issue with logging out is a symptom of the fact that each of the forums is a separate instance and right now there isn't a way to integrate it differently so that the same login instance works for each one. We have this "on the list" with InSided as something we'd like to see solved in the future, as we think it's a problem, but currently there isn't a timeline or details I can share there.
The platform only allows you to be logged into one community at a time.

OK, but I only ever use the english parts of the forum. I never used to have to log in, as it just remembered me, but now I have to log in every single time - something has changed....


Bump - as beynym says, why is this taking so long to answer?
Userlevel 6
Badge +16
Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...
Re-re-bump. I wonder why this is taking so long to answer.
Userlevel 6
Badge +16
Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...
Re-bump. I'd really appreciate an answer.
Userlevel 6
Badge +16
Question for a Sonos rep: when will this problem be solved? It's becoming a real PITA, having to log in every time I change communities...
Bump. Can I get an answer, please?
Ironic really, given that InSided are Dutch, surely one of the most polylingual of peoples.