Last page of thread missing

  • 15 October 2016
  • 41 replies
  • 1024 views

over aggressive housekeeping? The last page of at least this thread has been redacted
https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html

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41 replies

but we won't have full 24hour coverage. We're doing what we can while solutions are going into place.
Ratty has prior night shift experience. 😃
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over aggressive housekeeping? The last page of at least this thread has been redacted
https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html


I don't see anything removed from that thread on our end of things. No deleted posts that I can see.
I don't see anything removed from that thread on our end of things. No deleted posts that I can see.
The last post from me and this person are missing (you can seethe link to his|her missing host here)
https://en.community.sonos.com/members/boredofbalham-44500

Neither of us quoted our phone numbers 😃
I can see the post if I toggle to "Newest First"

Maybe you deleted some spam from earlier in the thread, so that everything now fits on 8 pages? So we no longer jump to the last page of the thread?

But it seems strange that the last link from Bored's profile doesn't find the last post? ie. this
https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476?postid=16040208

Why isn't that finding the last post?

Also you can't link to the post from here ... ie press "View" against the last post for the thread. That also now just takes you to the first post of the thread.
https://en.community.sonos.com/controllers-software-228995

Maybe whatever Insider is doing to auto-de-spam is also wreaking forum navigability?
I can see that you have bigger fish to fry at the moment, but at some point you should alert Insider to the thread I mentioned above.
The problem is seen on their PC platform, but not their android platform.
It only seems to affect this one thread.
It may be a bug in their platform relating to post deletion from a multi-page thread, where the deletion reduces the thread page count.
The problem may be obscured once someone else contributes to the thread.
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@Barry agreed, I'll pass the word on to take a closer look at that one.
@Barry agreed, I'll pass the word on to take a closer look at that one.
That was 4 days ago. That thread is still broken when accessing this forum via a PC.

I get an email whenever anyone contributes to the thread, but the link in the email cannot find the new post.
If I open the thread on the PC I can find no way to view the recent posts.

4 days and Insider can do nothing?!
and now 10 days of reputation damage to Sonos, while it seems that Insider have no answer allowing you divert a flood of spam, from newly opened accounts, to Moderation prior to being published.

I hope that they are paying you to beta test this woeful excuse for a forum.
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@Barry agreed, I'll pass the word on to take a closer look at that one.
That was 4 days ago. That thread is still broken when accessing this forum via a PC.


Which browser are you using for the community on the PC? Have you tried using a different browser on the computer? I'm guessing you're using Chrome on that Android which is working. I'm trying to duplicate the issue on our end and have yet to be able to do so. All of the posts are showing up for me on that thread.
Which browser are you using for the community on the PC? Have you tried using a different browser on the computer? I'm guessing you're using Chrome on that Android which is working. I'm trying to duplicate the issue on our end and have yet to be able to do so. All of the posts are showing up for me on that thread.
Ryan, it would have helped if you had said that you couldn't replicate the issue.

Your response suggested to me that you accepted that an issue existed, and that nothing further was required from me.
@Barry agreed, I'll pass the word on to take a closer look at that one.

I use Chrome running on Windows 7. It is the current version of Chrome: 54.0.2840.71 m

I tried Firefox. It has no problem with that thread. ... I am a regular visitor to the Sonos forums. Chrome has no issue with other threads.

Insider should run on Chrome: 54% market share, with the next closest having just 25% share.


I
I turned on Google's Inspector. I don't know if it is related, but it shows the following javascript error:

Mixed Content: The page at 'https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476' was loaded over a secure connection, but contains a form which targets an insecure endpoint 'http://www.sonos.com/on/demandware.store/Sites-Sonos_UK-Site/en_GB/Newsletter-IncludeNewsletterExternal'. This endpoint should be made available over a secure connection.
2sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476:3816 A Parser-blocking, cross-origin script, https://ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.min.js, is invoked via document.write. This may be blocked by the browser if the device has poor network connectivity.(anonymous function) @ sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476:3816
ContentScript.js:116 Exception in onResRdy: TypeError: Cannot read property 'htmlRes' of undefined
tag.js:2 Signal: error: {"type":"dbe","message":"TypeError: Cannot read property 'toLowerCase' of undefined","dbe.name":"country selected","pageId":108714}
ContentScript.js:116 Exception in onResRdy: TypeError: Cannot read property 'htmlRes' of undefined
ContentScript.js:116 Exception in onResRdy: TypeError: Cannot read property 'htmlRes' of undefined
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Which browser are you using for the community on the PC? Have you tried using a different browser on the computer? I'm guessing you're using Chrome on that Android which is working. I'm trying to duplicate the issue on our end and have yet to be able to do so. All of the posts are showing up for me on that thread.
Ryan, it would have helped if you had said that you couldn't replicate the issue.

Your response suggested to me that you accepted that an issue existed, and that nothing further was required from me.
@Barry agreed, I'll pass the word on to take a closer look at that one.


Poor wording on my choice, they needed some more details and I failed to get them from you to begin with.

On the matter of Chrome, that's my browser of choice, and I still don't see that issue, but as your second message suggested, perhaps there's an issue related to the UK specific header. I'll pass that along and see if they can look into things further. It'd probably be best to take this to a different thread so the conversation doesn't get lost.

Do you mind if I pull our comments out of this thread and over to a new one?
Do you mind if I pull our comments out of this thread and over to a new one?
That's fine.

perhaps there's an issue related to the UK specific header. I'll pass that along and see if they can look into things further.
Actually I am in the upgraded sophisticated zone of the UK, aka Australia. 😃
these are the only extensions which I have active.
I disabled then, but the issue persisted.
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perhaps there's an issue related to the UK specific header. I'll pass that along and see if they can look into things further.
Actually I am in the upgraded sophisticated zone of the UK, aka Australia. :D


Well OK then 🙂 I just guessed you were UK based on this "Sites-Sonos_UK-" in the header line.

Thanks for the extensions. Just wondering, if you go incognito mode on Chrome does the issue persist? Also, do you have this trouble on any other long threads that you can tell? I know it might be hard to determine but maybe if you swap the Newest first and Oldest first you can see if the right ones show up.
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I had the same issue with a thread a few days back - probably the same one - I would click the link in the mail and it would take me to the first page and when I used the page navigate buttons at the bottom and clicked the last page it would take me back to the start page - Windows 10 PC, Firefox, UK

Have just tried that thread here at work on IE11 and all is good.
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I get it all the time in many threads where I can't get to the last page - the arrow at the bottom takes me to the first page. Mentioned it before but nothing happened. FF on Android.
Just wondering, if you go incognito mode on Chrome does the issue persist? Also, do you have this trouble on any other long threads that you can tell? I know it might be hard to determine but maybe if you swap the Newest first and Oldest first you can see if the right ones show up.
Toggle to newest first does not do anything for that thread. Neither does direct navigation via clicking on the last page number, neither does patiently creeping up on it with the ">>". Neither does a direct link to teh page from a forum email, nor a link from within a forum member's account screen. ... all just take me to the thread's 1st page.

Surprisingly (to me) it works ok in Chrome's incognito mode.

This is the first thread that has given me this problem.
Same here. I get wonky results from clicking the email link... like just now. Took me to the top of the page. Others its a guess where I'll end up when I click. Probably explains why they're incapable of providing the text of the post responded to in that email after close to a year.
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Thanks for the details guys. Could you copy the URL from within the email that isn't directing you to the new post? As an example, it'd look like this: https://en.community.sonos.com/fid-228985/tid-6741140?postid=16046469 and when you click that link it will resolve to a longer URL, please post that one too. Sometimes it'll take a few seconds to jump to that new post, so make sure you give the page time to fully resolve.

@BarryM, what steps do you have to get the newest posts to be visible on that thread? You mentioned using Newest First but I just want to confirm that. To make sure, if you open it in your normal Chrome tab, go to the "last page" it loads up the 9th page in this case and you don't see the newest posts?
Thanks for the details guys. Could you copy the URL from within the email that isn't directing you to the new post? As an example, it'd look like this: https://en.community.sonos.com/fid-228985/tid-6741140?postid=16046469 and when you click that link it will resolve to a longer URL, please post that one too. Sometimes it'll take a few seconds to jump to that new post, so make sure you give the page time to fully resolve.
1st url: https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html

but ends up as this: https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476


@BarryM, what steps do you have to get the newest posts to be visible on that thread? You mentioned using Newest First but I just want to confirm that. To make sure, if you open it in your normal Chrome tab, go to the "last page" it loads up the 9th page in this case and you don't see the newest posts?
There is no way to see the newest posts to that thread using Chrome on my PC (other than going incognito).

At one time toggling to Newest First did work, but doesn't work now.

Attempting to go to last page by any of the ways listed on my previous post just takes me to the first page,
Further
here is a direct link to a post on the 9th page of that thread
This post is invisible on my pc
direct link: https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476?postid=16040208

resolves as:
https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476#post16040208

but displays pointing at the 1st page of the thread, ie. not post #201 from page 9
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Same here Barry. If I follow either link, selecting the right arrow at the bottom just stays on page 1. I've had the issue for as long as I can remember. FF on Android.
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Can you check something out for us one more time? On one of the emails that you were sent about a new message from a thread that isn't loading correctly, right click on the link in your email and choose Copy Link then post it here for us. I believe the format would look like this: https://en.community.sonos.com/fid-228986/tid-6571482?postid=16050141

Can you post that link for us? It should direct to a postid not the index page?
Can you check something out for us one more time? On one of the emails that you were sent about a new message from a thread that isn't loading correctly, right click on the link in your email and choose Copy Link then post it here for us. I believe the format would look like this: https://en.community.sonos.com/fid-228986/tid-6571482?postid=16050141

Can you post that link for us? It should direct to a postid not the index page?

https://en.community.sonos.com/fid-228995/tid-6739476?postid=16050832

That is the latest notification email from that thread, ie. just now.
It doesn't take me to the post. Just to the beginning of the thread, ie. a month ago

There has been one improvement. The "Newest First" toggle now works intermittently.

Sometimes the button looks like this, and it does nothing



Other times it looks like this, and does work



The jump to page 9 still doesn't work.
The thread has just flowed over onto its 10th page. I can now jump to the last page, but I can't then navigate back a page to the 9th page.