• 19 March 2021
  • 1 reply

Userlevel 1
Badge +2



I just wanted to provide a thank you for good support regarding a Sonos Five that died on me.

It took about 48 hours from first contact with customer support on a warranty issue ( as it turned out to be ) where the unit needed replacement until i had my replacement unit up and running in my home.


I did choose the option that they were to ship the replacement after receiving my unit ( did not want to hassle with a credit card to speed things up ). One hour after UPS picked my parcel up, i received a notification that the replacement unit was shipped. I had estimated a 5 day turn over so this was a really nice experience.


Thank you Sonos for that.





1 reply

Userlevel 7
Badge +20

Always good to hear a positive story. I had a similar experience when my Gen1 Play 5 failed.