I purchased a Sonos One to try the Sonos product line for the first time. I purchased the device in April 2021 and it stopped working in May 2021. It was replaced under warranty for a new Sonos One which I received in May 2021. This new Sonos One failed in June 2021 and Sonos replaced it with a refurbished unit this time. The refurbished unit was received and installed in July 2021 and subsequently failed within a week. This makes three defective Sonos One units in four (4) months! While this is enough to make me angry that I ever decided to try their products, the customer service has been what has me ready to insane.
I initiated another RMA return on this third unit on July 27, 2021 and it is now August 11, 2021 and I still have no replacement unit and another call to customer service got the response … “we received your defective unit on August 3 and it is still being processed” along with NO ETA for when they would ship the replacement unit. I’ve basically spent the better part of five months now attempting to get a single working speaker and still have NOTHING!
I’m not sure at this point if the quality of the Sonos products themselves are the worst part of this experience, or if it is the absolute terrible experiences I’ve had trying to get reasonable customer service turn-around or responses.
Absolutely terrible company in my opinion.