General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 990 Topics
  • 6,488 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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990 Topics

R
Robert123321Contributor I
posted in General feedback and conversation

WORST OUTSOURCED CUSTOMER SERVICE ON EARTH

If anyone has the good luck of reading all these horrible reviews, run as far and fast as possible. Bought a Beam directly from Sonos. Absolute horror show with the app, password, account log in….. I could not even get someone on the phone to return it. I will be filing a claim against them thru BOA/VISA. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT. 

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R
12 minutes ago
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DguerreroeContributor I
asked in General feedback and conversation

What is the issue with Pay Pal Pending order

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

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Sotiris C.
12 hours ago
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newbpdContributor I
asked in General feedback and conversation

Sonos Line-in adapter and iOS/macOS

Can the Sonos Line-in adapter be used on an iPhone/MacBook as an audio interface?Essentially I’d like to replicate the Era-100/300 line-in option in iOS/macOS with the Sonos dongle.Does anyone know if this works?What does the Sonos dongle show up as in iOS/macOS if not an audio interface?Thanks!

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Schlumpf
2 days ago
J
jimbob123Avid Contributor I
posted in General feedback and conversation

Sonos Radio jingles

So I subscribed to Sonos Radio HD to avoid the adverts. Excellent. Except I’ve listened about 8 hours of Sonos Radio HD today and there are no adverts….other than for Sonos!!! Whether it’s “Pure Unplugged, only on Sonos” or “Exclusive to Sonos”, they are adverts, and the very last people I should hear adverts from are the people I buy from!I’ve now unsubscribed.If I want to listen to music, and I am paying for an ad-free service, it should be exactly that.Fix it and I’ll return.

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Sotiris C.
3 days ago
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HookNladderContributor I
posted in General feedback and conversation

Will my setup work for this space

Hi all. First time posting here. Now I know most will say my system is over kill for this space and I agree with you. That being said I have a lot of options here. For my living room I own an Arc, two Era 300’s and a sub gen 3. Bedroom I have an Arc, Sub Mini and two One SL’s. The bedroom is kind of besides the point but I wanted to list what I have to get opinions on my setup. My bedroom is closed with four walls so that may be best for one system vs the other. My living room is a bit awkward but my orig al bedroom setup was in there and sounds pretty damn good.  What I’m looking for is some opinions. I listen to a ton of Atmos pretty much exclusively when I can because that is simply what I enjoy hence the overkill systems for the spaces I am in right now. That being said I have posted the layout of my apartment. I am mainly focused on what everyone thinks of the layout and how atmos will sound with the arc (mounted to my tv which is on a swivel and will be pointed at the couch) 2 er

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H
3 days ago
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Popeye1234Contributor I
asked in General feedback and conversation

trueplay for Android users

When is sonos going to allow android users to perform trueplay? I shouldn't have to borrow or buy second hand ios device just to perform trueplay. Feels like discrimination just because I'm android user I'm limited to use sonos. 

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Stanley_4
7 days ago
S
Stuart DammeryAvid Contributor I
asked in General feedback and conversation

Using a Blu Ray player as a CD player - straight into 5s

Hi all. I’m trying to use my Blu Ray player as a standalone CD player. So not connected through a TV.As the blu ray has no left right RCA output I plugged in a DAC to the blu rays optical and the RCAs out to my 5’s input. I can see the Sonos app is getting a signal, but I have no sound. Do I need a pre amp as well??? Thanks

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Airgetlam
7 days ago
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sol150Contributor I
asked in General feedback and conversation

Sold a bag of goods

I jumped on a recent Sonos Move (gen1) promotion and purchased it. However when the unit arrived, it was damaged. The shipping box and the Sonos box showed no signs of damage whatsoever. Sonos agreed to exchange the unit. However, rather than sending me a new unit, they sent me a certified refurbished unit. Extremely disappointed with the experience, I requested a refund. Multiple service reps assured me that they would send me a Return Label and process a refund. However, it’s been multiple weeks and multiple representatives. The latest is that the Order Status has gone from Return Initiated to Fulfilled. I’ve inquired again on the status of my return label and the context of this order status change. This has been a hugely frustrating and disappointing experience with Sonos. Does anyone have any recommendations on escalation paths?

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Corry P
8 days ago
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ColonineContributor I
asked in General feedback and conversation

Retour de commande

Bonjour,J'ai effectué un retour car le modèle n'est pas celui que voulait mon conjoint, j'ai eu le bordereau de retour et ai posté le colis dans un point relais comme demandé, je n'ai pas de nouvelle sur le transport du colis. Comment savoir s'il est réceptionné chez Sonos?Merci d'avance Moderator edit:Google Translate-Good morning,I made a return because the model was not the one my partner wanted, I had the return slip and posted the package at a relay point as requested, I have no news on the transport of the package. How do I know if it is received by Sonos?Thanks in advance

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Corry P
9 days ago
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lattedahContributor I
posted in General feedback and conversation

Feature Request: Simultaneous wifi and bluetooth

I don’t see this being possible in current products. I assume it would require being implemented in future product releases if implemented.Essentially, it would be nice to support bluetooth and wifi connectivity simultaneously. My reasoning is mainly for linking multiple sonos together. I have a record player with bluetooth capabilities. I have it linked to my Sonos Move via Bluetooth (I’m not here to discuss quality… this is just a convenient way to listen sometimes). Although it’s connected via bluetooth, I’m still at home where wifi is available. It would be convenient and really cool if I could share this bluetooth connection with other sonos speakers, so I can play my bluetooth source with the rest of the house. The hardware is already there, it just needs the software capability to support such a thing. I could see this having many uses in general, at the least for having a stereo pair of sonos speakers for listening to bluetooth entertainment sources.

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Airgetlam
9 days ago
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PunkRobotContributor I
posted in General feedback and conversation

fallos con dispositivo Apple Tv

Hay un fallo con Apple Tv, las bocinas se desconectan cada 5 o 10 minutos en la app de Netflix. Para YouTube hay que salir y entrar del video en reproducción para que el audio salga por las Sonos. Muchos fallos al conectar de inicio las Sonos a dispositivos Apple (iPhone, Apple Tv, Mac Mini y iPad Pro) Muy bien audio pero muchos fallos Moderator edit:Google Translate-There is a bug with Apple TV, the speakers disconnect every 5 or 10 minutes in the Netflix app. For YouTube you have to exit and enter the video being played so that the audio comes out through the Sonos. Many errors when connecting the Sonos to Apple devices (iPhone, Apple TV, Mac Mini and iPad Pro) very good audio but many errors

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Corry P
10 days ago
D
debpatwinContributor I
asked in General feedback and conversation

Manager Response when call is escalated

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

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Corry P
10 days ago
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Jett-WavesContributor I
asked in General feedback and conversation

Tidal - do you get complete access to Tidal thru Sonos?

Hey Sonos community,I do not know how many of you use Tidal, but here’s what I found/experienced thus far using Tidal. When I do a search for an Artist within Sonos my return is half or less what I get back doing the exact same search on Tidal directly.  Do you experience the same thing? For example try searching for “Zola Blood” under albums on Tidal,  you get back 7 albums. When I do the exact same search on Sonos via the Tidal integration that Sonos markets so  prominently - you only get 3 albums on the return - What gives?? Anyone have any ideas as to WHY??

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controlav
10 days ago
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jimbob123Avid Contributor I
posted in General feedback and conversation

Website problem

Hi on the Sonos.com/en-gb site there’s a tab at the top right for product releases, and on that page you can sign up to hear about updates. After entering an email address a message is shown to check inbox to verify. No email is received. its not in junk, or quarantine. And I have access to my Office 365 tenant and I can confirm from Exchange Mail Flow that the email was never sent by Sonos. Not sure where to report this 😀  

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Stanley_4
10 days ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

latest update

Pop up on my app says update available. Looking at the “learn more “info it says current version is 16.1. I have 16.1 already with speakers and app. Is there something else new? 

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Dogdad
11 days ago
K
keylew697Contributor I
asked in General feedback and conversation

Sonos products vs Nest WiFi6 Pro

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

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Ken_Griffiths
13 days ago
C
CherivitaleContributor I
posted in General feedback and conversation

Terrible Refund Service

Returned a sub woofer January 2024. They relabeled and sent back to us. We returned it again and have POD on 2/13/24. To date, we are continually told supervisor Belen keeps asking the warehouse to search for it and doesn’t receive a response. How is that our problem?!? Sonos received our POD twice! We call once a week and get the same response. We proved it was received, we demand our refund! 

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Corry P
14 days ago
J
jcoker12Contributor I
asked in General feedback and conversation

HD Radio billing

Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?

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Corry P
17 days ago
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bubbagumpContributor I
asked in General feedback and conversation

setup help

Can I not run both the s1 and s2 apps in my household? I’m so confused. I recently bought the Roam for on the go and it won’t let me setup. I have 7-8 sonos devices from over probably 8 years and I know some are legacy and some are not. At this point, I have to figure out how to settle all that but I want my portable roam to work soon. Do I have to erase my prior Sonos life to get this done?

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buzz
19 days ago
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YoutubeSucksContributor II
posted in General feedback and conversation

I am never buying another Sonos Product and here is why.

First Thing, I just want to say that I love the support and community and I think you’re all great and very helpful. That being said: No Youtube Cast SupportWhy doesn’t Sonos support Casting form Youtube Music App? Answer: Because Sonos sued Google, and won. Now the higher ups are “sticking it to them” and the consumers by withholding the feature. You have lost my trust and probably others because of pettiness, nothing more.(I considered moving to another server like Spoitify which is what I think they’re persuading users to do.) What next? Another lawsuit which you not only win, but also remove features from involved platforms. Note: Even if there another reasonable explanation, the lack of communication on the matter has me frustrated and committed to moving on. 5 Year limitation on updates.Even though the speakers still work on the applications (FOR NOW), Sonos can turn that off at any time and there is nothing I or anyone else can do about it.Planned obsolescence is a plague in the

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Stanley_4
20 days ago
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POSMANContributor I
posted in General feedback and conversation

OFFSITE PLAYER FOR SONOS

We use SONOS for our hospitality business, and would like to be able to control the music offsite remotely. At the moment we have 3 POS system computers with SONOS loaded to windows that I can remote desktop to, but In would really like an offsite master control to ensure music stays on track.  

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Stanley_4
20 days ago
T
Tony BennettContributor I
posted in General feedback and conversation

How to experience Dloby Atmos through an LG OLED C1 tv

I have an LG C1 OLED tv with an Ultra HD Sky Q box.My setup is a Sonos Arc + Sub + 2 One SL speakers.Sound out: HDMI ARCDTV Audio Setting: AUTOHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: Enabled I tried for months to receive Dolby Atmos whilst watching Netflix without success until now… Instead of accessing Netflix through my Sky box, I opened Netflix via the app on my tv. I selected “All quiet on the Western front” movie, knowing it was capable of streaming Dolby Atmos and there it was… Dolby Atmos instead of streaming 5.1 which is what I only received using Netflix through Sky.  

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T
21 days ago
User63453
User63453Avid Contributor III
posted in General feedback and conversation

Adding mic on/off toggle to software

Hello, I’d love to see Sonos add mic on/off toggle in software and perhaps an admin pw protection to enable/disable the hardware (and software) control. This would allow the owner to set how it’s controlled and who controls it.

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jgatie
21 days ago
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tony.stillionsContributor I
posted in General feedback and conversation

Can we get Sonos HEADPHONES please??

Guessing this is already been suggested, but would be cool to come out with a pair of headphones wireless, of course that hook up to your Sonos speakers and whatever is playing at the time (a movie). Thanks

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M
21 days ago
J
Jonathan_ldnContributor II
posted in General feedback and conversation

Greenwashing

This was the headline to an email I received last month. I nearly spat out my coffee at the screen.Since their invention, speakers haven’t needed to be upgraded with software updates.Good speakers, and I do consider Sonos good speakers, only need to be replaced when the cones, or some other physical component, is knackered. A speaker isn’t a tech consumable with a lifespan under 10 years, a good speaker can be cherished and passed on through generations.Sonos you are a speaker company. You do not build hardware like computers, or phones - your software shouldn’t be entangled in an arms race for more CPU/GPU/RAM etc. so why the need for hardware upgrades? How much software is needed to drive a speaker?NASA put a man on the moon using less computing power. Your excellent audio engineers must be pissed off that your software team produce such bloated code that it effectively kills off their work.It’s a cynical business model that embraces redundancy to drive repeat revenue, locking your c

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jgatie
22 days ago
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