How do I contact Sonos?

  • 26 June 2020
  • 1 reply

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I am having problems with my Sonos One not playing radio stations so I looked at and eventually clicked-on ‘Get support’ which takes me to

I click-on ‘Email Us which just loads where I click-on ‘Email Us which again just reloads

How can I email Sonos support please to submit a diagnostics report?

I have tried and got a bot reply:


Thanks for taking the time to reach out to us, we're here to help. This email address is no longer monitored, instead you can reach us by submitting your question via the web at You’ll also find answers to common questions and alternative ways to contact us. 

We look forward to hearing from you.

Sonos Suppor

I’ve tried @SonosSupport on Twitter but that account appears to have been abandoned.


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1 reply

Due to the issues reported in various outlets a couple days ago, your best bet at this point is either waiting for assistance in these forum, or calling in, using the information found under the ‘Contact us’ link at the bottom of this page.