how can the trade up not be available in some countries?

  • 23 January 2020
  • 1 reply

Userlevel 2

So just to be clear it a middle finger to the whole of New Zealand and any other country not in your eligibility terms and conditions for the trade up program?! This along with the whole legacy concept in the first place is quite simply the most outrageous piece of disloyalty I have ever seen from a company who’s products I own. Could somebody please explain this decision to exclude obviously what you feel are minority customer bases? 

1 reply

Userlevel 5
Badge +15

@antipodeansam Sorry for the slow reply.  I understand your frustrations with our Trade up Program and its availability in your area.  There have been recent updates to the Eligible Regions and you can use this link to see the steps for New Zealand.