10 years ago I initially invested over £2500 in the so called Legacy:- 3 x Sonos Player 5’s, 3 x Connect Amps, 1 x Connect, 1 x Bridge and 2 x CR200 controllers. Further to this I have invested further into 3 x Player 3’s and 6 x Player 1’s and most recently 2 x Moves. The latter of which I have barely removed from the box, then the bombshell email arrives. Wow how to totally destroy a brand and it’s reputation in one short swipe. Totally gutted and disgusted with this marketing strategy.
As a loyal Sonos consumer and continuous promoter of the Sonos brand, I am left speechless by this announcement from Sonos.
Furthermore when I receive the email to upgrade, I acted swiftly and somewhat foolishly and have now ordered 3 x Player 5’s, and 2 x Amps and 1 x Port for a staggering £2500 with the 30% trade up discount applied. (My initial investment outlaid again in 10 years). Then I receive the next bombshell email stating that Sonos have made a mistake and that they listened!, and that they will now continue to bug fix legacy products as well as allow them to coexist with newer products. A bit frickin late now!.
All of my legacy products are now on a 21 day end of life countdown which will then place perfectly working and highly presentable products into landfill waste. Unbelievable.
Why had you not thought this through a little better, earlier and made an announcement to inform loyal Sonos consumers that the older legacy products would continue to receive future bug fixes etc., ensuring that they would still coexists with newer products and a 30% upgrade discount would also be available to be applied at any time in the future, allowing legacy owners to retain the original usable working products until end of life, but also upgrade to newer products over time. This would allow old to work with new, whilst also allowing the loyal Sonos user to slowly upgrade without having to take a massive hit with only 3 Months notice.
I now feel like I have been screwed twice and will seriously consider other wireless music options in the future. No more Sonos recommendations from me.