Question

Connect no funciona Nadie da soporte.

  • 20 January 2021
  • 1 reply
  • 63 views
J

Tengo problemas con el connect por mas de un año he tratado de recibir soporte y nadie me contesta por ningun medio...no tienen soporte en español...que se hace???

Es un desastre el soporte y no puedo utilizar el equipo.

Jamaas vuelvo a comprar esta marca. Únicamente por su atención y soporte técnico.

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1 reply

Paul A
Userlevel 6
Badge +17

Hi @JulSub.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand the frustration your experiencing, Let me help you out with that.

I would like to ask some questions to have a better understanding of what is going on.

  1. What is the issue with your Sonos Connect?
  2. Since when did the issue started happening?
  3. What light status do  we have with your Sonos Connect?
  4. Are we able to play music with your Sonos Connect?
  5. Can we also try to submit a diagnostic so we can better understand what is going on?

The more information you provide, the more I can understand how to help.

Thanks,

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