Been on many forums. This is one of the few where the Owners (Sonos) seemingly never ring in as the experts. We stumble along through what is sometimes a humorous string of well intentioned reply’s till some one gets it right. Alexa,s gone! On no! Turn off the power on everything, remove and reinstall your whole operating system (perhaps I exaggerate a bit here) Or hit the mike button. Thanks for that by the way. Have had Sonos stuff for a while now and the forum was only OK. With the primitive abilities of Sonos One and the endless questions I had the current format is seeemigly no longer providing reasonable solutions. Sonos - you have only a few days left to get your act together for support of this product. Best Buy I may be on the way to return this item. Many lingering questions about this product. Stereo pairing with play 1 coming( why on earth would one want two Alexa’s in the same room). The one service I subscribe to is Tidal for MQA on Audirvana, but am I going to be able to add Tidal to Alexa?