Community platform updates

  • 8 September 2015
  • 39 replies
  • 3828 views

Userlevel 5
Badge +2
With this new platform we believe we are building the foundation for a great and growing community for years to come, but we also recognise that there’s room for improvement. This platform is different from the ones it has replaced, and will never function in exactly the same way, but contrary to the previous platforms we will be able to optimise and make improvements over time. We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come.

This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you posted on that.

Confirmed changes - the first areas you’ll be seeing progress
  • Make it easier to find and view new topics - the forum overview pages will show how many topics have new posts since your last visit, and allow you to click directly to the latest unread post in a topic.
  • Make it easier to track unread and read topics - in the forum overview unread topics will be bold, and will change to regular font after being read. You will be able to ‘mark all as read’.
  • The reply box will be re-sizable.
  • While we won’t change to a completely different design, we will be doing a review in order to improve structure, readability and navigation. For example, the amount of whitespace, adding pagination at the top, more visible question checkbox when creating a new topic, icons for questions and answers, etc... This is an area where we will be looking for more feedback from you.
  • Other smaller changes, optimisations and text string changes (more consistency).
Changes we’ve requested - but need to be scoped and assessed, feasibility and timelines not known
  • Formatting buttons (instead of BBCODE).
  • Option to include private message and post content in email updates.
  • Being able to like on mobile.
  • Improve the RSS feed to include more detail.
  • Advanced search options.
  • Time zone options.
Changes that we know won’t be happening any time soon
  • Adding favourites, post editing and other features on mobile (the development of a responsive mobile design is in progress and takes priority - with it the mobile version will be full-featured).
  • Preview mode.
  • Search within a topic.
Thanks again for all the feedback so far.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

39 replies

Between spam and the Sonos management of it, the community is effectively crippled. Bravo Sonos!
Userlevel 7
Badge +26
where do i go to ask my question? (sorry i'm new here)

Feel free to make a new topic by clicking the link here or if you find a topic similar to your question you can ask there.
where do i go to ask my question? (sorry i'm new here)
I'm on IE11 here at work and had the same as you - actually it happened twice but each time refreshing the page cleared it.

Thanks for confirming that you too had the same disconcerting experience with the survey mechanism. The "fail", which I was referring to, was that I have no idea whether my message reached Sonos.

Well to be fair I saw the survey as a positive rather than negative.

I see nothing negative about the fact that they running a survey, but re-reading my post I can see that I explained my self poorly.

My opening comment was addressed to the OP, and the quote from his thread opening post from 10 months ago. He is, or was, the SONOS Community And Social Care Manager - Worldwide. IMO he hasn't followed through on his commitments.

He opened this thread as the place where he would maintain transparent communications regarding progress against the acknowledged shortcomings over the "weeks and months to come". He hasn't delivered upon that.

He selected a small series of items from previous surveys of (dis)satisfaction, and headed them up as "Confirmed changes". To my knowledge only one of these been addressed.

He listed some more impactful items as "Changes we’ve requested" ... To my knowledge these haven't been addressed.

In the meantime this place has crashed as a social forum. I have no stats, but that is my strong opinion.

I see that you have been very active in the 10 months that you have been a member, and kudos to you for that, but I think that any long term member would tell you that this place isn't as rewarding as it was.

If nothing happens then that would be negative.

Yes, exactly.
Userlevel 7
Badge +21
Well to be fair I saw the survey as a positive rather than negative. If nothing happens then that would be negative. I'm on IE11 here at work and had the same as you - actually it happened twice but each time refreshing the page cleared it.
We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come.

This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you posted on that.


Is this Sonos management in action?

This then .... nothing.

I just received a satisfaction survey as a pop-up window. I wasted some time replying. When I answered the last question, the pop up closed and the tab is now frozen. ... So that appears to be another fail. I have no idea whether my response was dispatched.

Windows ... Chrome. Version 51.0.2704.103 m
1. I have been working abroad for some time and just tried to access the old forums, obviously no longer there. Did I miss something whilst I've been away as I really like the old forum.
Happy reading. https://en.community.sonos.com/new-community-feedback-229090/a-huge-step-backward-what-are-you-guys-thinking-6730677
Userlevel 7
Badge +26
1. I have been working abroad for some time and just tried to access the old forums, obviously no longer there. Did I miss something whilst I've been away as I really like the old forum.

2. Although I was actually registered for this forum, when I tried to put in my username it told me it was already being used - yes that's correct, by me?

3. Because of this I've had to modify my UN from Timpani (original UN) to Timpan1 - not very amused, so not off to the best of starts.


I can help with the account trouble. It looks like that account number is under a different email address. You mind sending me a PM so we can address it privately? If you know what the old account had at the email address, you could choose a "forgot your password" on the login page and it'll email you.
Userlevel 1
Badge
1. I have been working abroad for some time and just tried to access the old forums, obviously no longer there. Did I miss something whilst I've been away as I really like the old forum.

2. Although I was actually registered for this forum, when I tried to put in my username it told me it was already being used - yes that's correct, by me?

3. Because of this I've had to modify my UN from Timpani (original UN) to Timpan1 - not very amused, so not off to the best of starts.
Nah. Different people. Different costs.
Userlevel 7
Badge +17
that level of admission/U turn would be akin to adding DTS support to the Playbar or supporting Spotify Connect 😉
One kind of hopes that the lack of visible progress could imply that they've given up on flogging a dead horse and are hatching plans to revert to a sensible platform....
Userlevel 7
Badge +17
Forget new features. Basic functions don't even work. I still have to login 90% of the time to post a response, regardless of whether or not the remember me box is checked. And clicking a thread with numerous pages should take you to the last page at least. It doesn't. Click thread, scroll to the bottom, click last page number, scroll down. Horrible. And the text of the post in the notification email is still missing. That is a basic function of all forums which allows the user to decide if they want to visit the forum to respond.

agreed - months on and this site still sucks. I barely visit any more. Today is the first time in weeks to see if anything had changed. Sadly not.
I like the new community layout.
The triumph of form over function, I'm afraid.
Forget new features. Basic functions don't even work. I still have to login 90% of the time to post a response, regardless of whether or not the remember me box is checked. And clicking a thread with numerous pages should take you to the last page at least. It doesn't. Click thread, scroll to the bottom, click last page number, scroll down. Horrible. And the text of the post in the notification email is still missing. That is a basic function of all forums which allows the user to decide if they want to visit the forum to respond.
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I like the new community layout. However I must to say, please open a SPANISH FORUM!, C'mon, Spanish is the second language with most speakers around the world!!!, and I don't see anything, English, Deutsch, French and even Dutch, Where/will is/be the Spanish forum located?? Thanks!
Apple sets the user interface style. Most companies feel obligated to follow the leader. This community has the "modern" look and feel. Unfortunately, this is not the look and feel to which veteran forum users are accustomed. In terms of "the numbers" that corporate spreadsheets track, this is probably the way to go, at the expense of traditional forum users who will fade away.
Userlevel 7
Badge +17
so 2 months on since the worst software decision since Sonos 5.0 and all we have managed to get is a resizable text box. Wow !

Still cant add to favorites on my phone, still no advanced search, still taken to the start of every conversation from the 'recent topics' view, no preview, no content in emails...

why oh why did you pick such a rubbish platform and one that you seemingly have no control over ?
Userlevel 2
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I agree. This new format is horrible. Did they move to this to avoid the yearly vBulletin license fee? What is it, like $200?

Horrible decision.
Badge +1
This community platform is a terrible format. Please bring back the forums layout.
Hi everyone, the first change to the platform following your feedback has gone into effect, it's now possible to resize the reply box using the drag icon in the lower-right corner. We're continuing to work with InSided on the rest of your items and expect we'll have more updates for you in the coming weeks.

I noticed (and used it). Thanks
I'm wondering what the decision point of using the InSider platform was. Now we are hobbled by what InSider will or will not implement.
The suit or suits that made this decision will never have the moral courage to defend this decision in public, even if they aren't fired from Sonos for it. As everywhere else, the grunts will be the ones left to deal with the mess. Happens in the military and happens in corporate wonderland in exactly the same manner.
Badge +3
Hi everyone, the first change to the platform following your feedback has gone into effect, it's now possible to resize the reply box using the drag icon in the lower-right corner. We're continuing to work with InSided on the rest of your items and expect we'll have more updates for you in the coming weeks.
The tail is indeed wagging the dog. It feels bizarre that we should need to 'teach' InSided forum practices which were established and refined long ago by the major platform providers.
Kenneth,

I understand that that at this point there is a certain investment of staff time in the migration effort that one would want to preserve, but I'm wondering what the decision point of using the InSider platform was. Now we are hobbled by what InSider will or will not implement -- and when. It seems to me that a platform should serve the application rather than the application "make do" to fit the platform.