It's incredible that paying for a premium product you get a cheap and bad service in the delivery.
What a irritating and unpleasant experience.
1st attemp of delivery: they claim that they tried to deliver the package, and that they find nobody at home. At that time the concierge was in the portal, with the outside doors open. Therefore, it's difficult not to see whether someone came. The concierge said that nobody came at the time DHL mention (nor even in the time frame).
2nd attemp of delivey, the day after: I stayed at home the entire day. At 18:30 a message in their tracking system appear: tried to deliver at 16:33, nobody at home. !!! What a joke!?!?!?
They don't even try to call by phone to check...
I called the customer service. They will "try" to dispatch the package as soon as they can...
What a disgusting experience.
I really expected a premium experience when I buy a premium product (or I am wrong???).
Have any of you suffered the same or similar experience?