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241 Topics

A long term support version of the controller

Can we have a l0ong term support version of the controller for those of us who don't want all the 'New' features and are happy with something that works

Music played from iOS device craps out
Question

New to Sonos but understand that playing music off my iPhone 6S is a problem with my Sonos home entertainment system installed in our new house. Music stops and jumps to another song or stops all toge...

Are you guys being sabotaged or is sonos now just a dumb company in a smartphone world?

Stupidly I decided to get rid of the annoying update icon in the Sonos app. The result is a broken home theatre setup. After spending a whole day of reading support and trying every possible scenario...

Need help pairing Sonos Beam with Sonos One
Answered

Just got a beam and want to pair it or bond it. Can’t seem to find how to do so Any help would be appreciated

Why are the links not working? (Support site)
Question

Why are all of the light color links on the LED Lights page, after the No Light link, no longer working? https://support.sonos.com/s/article/226?language=en_US

Battery powered speaker or outdoor speakers

Please make a battery power battery to take into garage, garden, etc or an outdoor speaker for bbq outdoor parties

Sonos app resizes itself instead of remembering my settings
Answered

Every time I launch Sonos on Windows 10 with an ultrawide monitor, it defaults to a massive size taking up 85% of the screen. I resize it to a much more reasonable size taking up about 15% of the scr...

Sonos Controller for Windows - Shortcut key for pause and play
Answered

Thank you for the latest UI update on Sonos Controler, looks better. One feature that I have been missing for a long time is a simple shortcut key for pause and play. For example F5 or Space. Now Sp...

Sonos, why did you stop my music?

What gives Sonos the right to come into my home and stop me using equipment that I paid for to play my musc from my server in my home? It is outrageous and unacceptable behaviour. It might have been...

Play 5, the 3.5 cable connection is broken

Second Play 5 to break in 14 months. The first one, the wireless board died. Got a new one and now the 3.5 connector stopped working after 10 months. The past 2 months I would get drop outs, I'd un...

Are you people crazy?

I tried to use my sonos just now (I have guests over) and I had to jump through hoops just to make it work (was working fine last week) needed create new password, re-enter email, etc. I just want to...

Unable to submit form. Please refresh the page and try again.

I am unable to post responses. I logged in but can't post a response to any topic because it keeps telling me 'Unable to submit form. Please refresh the page and try again.' Trying to create a topic t...

Search and sort options

I'd love to see the option of searching within search results and/or sorting results alphabetically. When I search for an artist and then look at their songs they all come out in a seemingly random or...

Sonos support is a joke

As the title says. So I have downloaded iOS 12 into my iPhone 8 with iPad Pro and normal iPad. Soon I’ve realised iPhone 8 battery was going down fast and according to battery setting, Sonos was the c...

Customer Service Complaints

Hi, Can anyone advise me of how to get through to a Manger at Customer Services to make a complaint regarding an order. They just seem to ignore you. I have sent emails with an automatic reply of we w...

Change Username
Answered

How do I change my username?

Change user name
Answered

I need help with my user name (I want to change it), they told me to post a message here, thanks in advance

Thanks for adding the Support link to the forum pages

If you look in the top right of the forum pages there is now a link to the Sonos Support pages! Yea! We no longer neet to post links to the main page when telling folks about it.

Preventing new posts to old - dead topics?
Answered

Is there any setting in this forum software that would lock dead topics after some period of time? It is frustrating to see new questions posted to years old topics because that is what the forum sear...

Community account glitch

I have a Sonos community account and username already. I have used it to post things before. So one would think I could log into it. However, each time I try to log in, the site automatically redirect...

New Spam

I suspect these aren't legitimate. https://en.community.sonos.com/ask-a-question-228987/91-9660627641-black-magic-specialist-molvi-ji-6798957 https://en.community.sonos.com/ask-a-question-228987/fi...

Increased Transparency Within Sonos Community

There needs to be greater transparency between Sonos and the community. I can't speak for everyone but below is a list of problems I have with my Sonos system. Feel free to add your own problems below...

Beta website is down

can't login to beta website

Remember me in login does not work

The Remember me option when logging in the community does not work... Every day I have to log in again.

Spam suggestion

How about only letting new accounts post, say, 3 times in the first 24 hours after the account is opened. That might stop the crazy spam, like all the junk that showed up in the last hour from the sam...

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