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Community feedback

Share feedback about the community and its platform here. We'd love to hear what you think.

  • 893 Topics
  • 4,702 Replies
Keith N
Keith N
solved this question

Sonos Community doesn’t stay logged in

Always have to log on on Android. I recall a thread a while back where users gave lots of use cases. I think it ended up being 'as designe...
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Ditte
Ditte
solved this question

Community feedback: Feature requests

Hi Sjoop, Thanks for your suggestion to include an 'ideation' board for feature requests. The reason we don't have one, is because it is...
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Ryan S
Ryan S
solved this question

How to delete account?

Hi Deezz, as Chris suggested, giving us a call on our support line is a good way to go. For the community, we don't usually go through an...
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893 Topics

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Greg_10Contributor I
asked in Community feedback

"Customer Service"?

Wondering if anyone else gets the feeling that Sonos's "Customer Support" team has their heads up their a**es lately. Been working on a product return / replacement for weeks now. One hand of Sonos doesn't know what the other hand is doing. Customer Support can't say when anything will happen. They keep blaming delays on some recent "maintenance" on their system (like that's MY PROBLEM). They can't directly contact people in the group that actually handles returns & replacements. They can just "message them". They can't / won't provide customers with a way to interface directly with the people who really handle all this stuff. And they seem to be unfamiliar with their own process. I get different answers every time I call. It's a giant cluster f*ck. I haven't needed support very often. Is this something new? Or has it always been this bad?

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T
16 hours ago
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BrendanVDBContributor I
posted in Community feedback

Customer Service and Support

Why is the customer service and support so terrible?

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K
23 hours ago
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arpatil1Enthusiast II
posted in Community feedback

Feature Request: Center Channel Volume and Tuning on Arc

Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting?  If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly.  Bose app already offers such feature for their soundbars. 

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R
2 days ago
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Harry NContributor I
asked in Community feedback

Watch out with Sonos 100 days satisfactory return policy (Sonos Australia)

Has anyone experienced with Sonos 100 days satisfactory return policy? (Sonos Australia) I was not satisfied by Sonos Immersive Set with Arc $2916.00 and returned within 100 days as per  their instructions. They confirmed receiving the return stock on 29 April 2022. They said all they need to do is to “check in” their warehouse system then the refund will be done.I emailed and followed up and they ignored my emails with NOT A SINGLE REPLY to me. I called them since 30 April and not a single person picked up the calls. Sometimes they even shut their phone system so you could not call and the calls would be disengaged straight away.Finally, a staff picked up my call on 11 May 2022 and advised the same. They received the returned stocks ……. When I asked him so when I would receive my full refund he would not promise at all. He only said the same “as long as the warehouse check them in the refund would be done by then”Until now 12 May 2022 I still haven’t received my refund at all. It is t

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H
3 days ago
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DevblrContributor I
posted in Community feedback

Is Sonas beam gen 2 really meet its hype?

Hi,I wanted to setup home theater system,I  decided to replace my independent hifi b&w speakers and amplifier...I wanted to have home theater system but wanted to use a single setup for both movie & music...I decided to go with Sonos beam gen 2 after reading online reviews...On first day, I was excited and it sounds good as well due to it's surround as compare to my previous stereo setup...But it's low & mids are not at all clear or audiophile...I felt like just average some low cost speakers...I tried all different settings, switching on speech enhancement,it increased the mids but it also increased the vocal high which was not pleasant to hear balanced frequencies...Tried different EQ settings but still was average....I wanted to keep it and wished to hear neutral from this speaker,but after trying many different settings I gave up,It's very disappointing and I can't listen it for more time,it's harsh on my ears..Dolby Atmos is not at all useful it's just Spec but I felt

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Stanley_4
4 days ago
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OdalysemanuelchavezContributor I
posted in Community feedback

biene con con arena dentro y bososina falsas dise 2500 watts y la bosina son de 40

Todo es falso

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Airgetlam
8 days ago
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Chenzo44Contributor I
posted in Community feedback

I have an Arc, two play ones (gen1), and a gen1 sub what should I upgrade

Ok so the question is pretty simple, I’m debating upgrading my two play ones to play fives or adding a sub (gen3) to my pre-existing gen1 assuming that they work together and are compatible in the newer double sub setup. How much difference is one sub compared to two (I’ve head there is basically no difference between a gen 1 and 3 but rather a bigger difference between one or two units) and how big of a difference is upgrading my play ones to play fives, which should I do any input?

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Stanley_4
8 days ago
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Gordon OContributor I
posted in Community feedback

sonos not working with spotify

I am thinking of replacing this system with Bose. For at least three months now we have been unable to connect to Spotify. Connection lost. It plays half a song or a bit more then cuts out. I have rebooted the router, set up the Sonos system again removed and reapplied Spotify accounts all to no avail. It used to work well with the Sonos 1 controller but am unable to revert to that as it doesn’t allow me the option. This system needs sorting as I am not the only one with this issue and you can tell am extremely frustrated that a system that used to work no longer works. Without being able to use a streaming service the Sonos is useless to us.

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106rallye
12 days ago
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DelayedContributor I
posted in Community feedback

Too Late - Customers Deserve Better

Your move, Sonos. The 2/25 backorder date has come and gone to ship the Immersive Set with Arc, without any update on when customers can expect the items to ship. How many customers now have Sonos wall mounts installed in their houses without the Sonos products?I haven't heard about shipping issues in over a month. There aren't ships sitting in an LA harbor. The pandemic is over. What's the deal? Please provide an update on when customers can expect to receive their shipments. We've been patient, but this is approaching disrespectful.

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V
13 days ago
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s99sdpContributor I
asked in Community feedback

Upgrading trade in %

I now have 4 speakers that are now eligible for upgrade.  Can the % available on each of the speakers be consolidated so for example if I have 3 speakers offering 15% each, does that mean I can get 45% off one speaker if I upgrade? I hope this makes sense. Cheers

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Corry P
13 days ago
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burnstribeContributor I
posted in Community feedback

Quiet bubble: integrate with Silentium

Can you guys do a deal with Selentium and implement that capability to create quiet zones leveraging your speakers?https://www.silentium.comI would throw money at you so I could work at home in peace and quiet! 

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Airgetlam
14 days ago
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Romain1896Contributor I
asked in Community feedback

Problème de synchronisation

Bonjour,Je dispose d’un environnement sonos dans mon salon constitué d’une arc, d’un sub et de deux one sl.Depuis une semaine les deux one et le sub se déconnecte de l’ensemble.Les petites LED vertes clignotent, j’ai épluché l’application dans les détails sans succès.Avez-vous par hasard une petite recommandation. Merci de vos réponses

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J
17 days ago
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CPash84Contributor I
posted in Community feedback

TV/Cinema Audio

Sonos feature request.  With the recent anniuncement of a budget soundbar, the Sonos S36 Soundbar (Fury), Sonos appears to be focusing on soundbars for TV audio.I personally find this disappointing.What I would love to see is the capability to connect 2 Play 1s/One SLs/Ones to a TV for Audio.Why? I want 1 product that will provide a great Audio experience for movies and music. In my opinion a soundbar can't provide that, particularly for music. A stereo pair provides better stereo separation and a wider sound stage and therefore a better audio experience than a soundbar.I do recognise the challenges of video and audio syncing over WiFi. Could this be accomplished with a new Sub that connects to the TV by HDMI eArc, and the stereo pair feeds off the Sub over WiFi?I'm picturing a new, smaller sub connected by HDMI eArc, a One SL and a One. 2.1 audio experience providing a superior audio experience over a Beam.Option for another 2 One SLs for rears to provide 4.1. Or maybe even proper 5.1

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Corry P
25 days ago
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polarbear_edContributor I
posted in Community feedback

Long requested: Multi-Stereo from TV

Hey Sonos Community, Just providing a feature request — “Full” or “Multi-Stereo” output from TV would be amazing. I know Sonos surround systems do this for music inputs, but they won’t do it for TV.  My use case is I listen to a lot of music on my Apple TV and currently my Beam surround system up-mixes stereo to Dolby Surround. This sounds terrible in my opinion — really washy, it cuts in and out and puts all of the sound on the beam instead of across all of the speakers evenly.  My suggestion to Sonos is a simple toggle button under the “Surround Audio” menu on the Sonos App that says “Don’t up-mix stereo sources to Dolby Surround”.  It’d fit well under the current setting for “Music Playback” as “Full” or “Ambient” under the same menu.  Thoughts? Sonos can we make this a thing?

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Ken_Griffiths
28 days ago
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DabdabContributor I
asked in Community feedback

iOS 15.4.1

New Apple iOS can’t find Sonos speakers.  Anyone have a fix?

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controlav
1 month ago
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AllieVanDineContributor I
asked in Community feedback

TVs That Work with Beam Gen 2?

Hi—we tried to connect our new Beam Gen 2 to our TV, and now the TV cannot play audio at all.  So we are looking for a new TV that is compatible with the Beam Gen 2.  For those of you that have and use it, what TV have you successfully paired it with?

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R
1 month ago
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Sofresh frContributor I
posted in Community feedback

iphone widget for sub control

Hello sonos guys.  I’m constantly changing my subwoofer level.  when I use it by day I put a Normal volume. When by night I put minus 6. When I play music another level, etc  it would make my life a lot easier if I had an iOS widget only dedicated to change my subwoofer level. thanks a lot, David.

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1 month ago
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samhContributor II
asked in Community feedback

Why is my shipment staying in "shipping label generated" for an extended period of time?

I placed my order a few days ago, and it has been sitting in this status ever since.  The estimated delivery date gets moved one day forward every day.

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James L.
1 month ago
bockersjv
bockersjvSenior Virtuoso
asked in Community feedback

Yet more SPAM

It’s been a while but now the SPAM bots are out in force, over 20 posts this morning alone.  HAve the filters been removed?

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melvimbe
1 month ago
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heyheyesjContributor I
posted in Community feedback

Feature request: Announce song title and artist

I would love it if (Alexa-enabled?) Sonos speakers had the option to announce the title and artist of songs in between them playing. e.g. “That was Eight Days a Week by The Beatles. Next up is Thunder Road by Bruce Springsteen.” This would be SO helpful when shuffling a playlist you’ve never listened to before, or one you haven’t listened to in a while. Plus, for voice-enabled speakers, it would give you an extra moment to decide if you want to skip a song before it starts playing.

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Sotiris C.
2 months ago
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Alexander.FrandsenContributor I
posted in Community feedback

sonos arc med sub indstillinger

Er lidt nysgerrig hvordan, i har sat jeres Sonos arc og sub op, i forhold til EQ og sub lyd. Kunne godt tænke mig at høre hvad i kunne anbefale til en mindre stue

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G
2 months ago
valve one
valve oneContributor I
posted in Community feedback

Tech support shipped over seas.

Has anyone else experienced the horrible tech support now that it has been shipped to a third party over seas. It no longer is the knowledgeable friendly professional tech support that in the years of owning a complete Sonos system I have come to know. Now it’s being put on “Mute” till I have to hangup due to no response or a tech that talks so fast they must be on a time constraint to get me off the phone. Then hangs up at the end of a very painful call with no thank you for being a valuable customer or do I have any other questions no Bye--- just hangs up.  Bring it back to the US of A. at least I won't be put on Mute or Hung up on.  

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S
2 months ago
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kaicroweContributor I
posted in Community feedback

Sonos Roam is Pure Garbage

This is the the worst Sonos product out there, and we have 15 total products. the connection almost never works; it won’t charge, and the music cuts in and out almost every attempt. don’t buy this piece of crap

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Ken_Griffiths
2 months ago
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shapAvid Contributor I
posted in Community feedback

Pair two Roams or Moves via bluetooth - please!

We camp a lot and having the ability to pair two (or more) roams together would be so beneficial. Many of the roam competitors already offer this feature, PLEASE consider this. 

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James L.
2 months ago
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WhyBlockNegativeWordsContributor I
posted in Community feedback

Would you have purchased Sonos knowing what you know now?

I have owned multiple Sonos products over the years.  I regret this due to the many hours I have had to spend reconnecting Sonos to my network.  I have never had any product come close to the frequency of lost connections or the difficulty of reconnecting.  Half the time I have to involve a Sonos tech or live without Sonos for a while.

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bockersjv
3 months ago

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