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  • 379 Topics
  • 2,226 Replies
Keith N
Keith N
solved this question

Sonos Community doesn’t stay logged in

Always have to log on on Android. I recall a thread a while back where users gave lots of use cases. I think it ended up being 'as designe...
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Ditte
Ditte
solved this question

Community feedback: Feature requests

Hi Sjoop, Thanks for your suggestion to include an 'ideation' board for feature requests. The reason we don't have one, is because it is...
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Ryan S
Ryan S
solved this question

How to delete account?

Hi Deezz, as Chris suggested, giving us a call on our support line is a good way to go. For the community, we don't usually go through an...
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379 Topics

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sanperez Contributor I

All Sonos products will continue to work past May
Answered

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.  I commend Patrick Spence for his quick reaction, for correcting course, and for the t...

405 42
1 minute ago
User884294 Trending Lyricist I

SONOS Alternatives
Question

Any recent movers to another ecosystem? Any one currently looking at moving? I’d be interested in your experiences and thoughts. Thanks

17 1
1 hour ago
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beebop73 Contributor I

Use by date

Folks - Query should these products fairly be coming with a USE BY date if Sonos can just switch off and make them redundant. It doesn’t seem fair and reasonable that they don’t. Agree with the 30% off being a bad marketing solution it should be we here at Sonos categorically see this is not your fa...

37 4
1 hour ago
User884294 Trending Lyricist I

Why was my post removed? - "I'm out! Longtime loyal customer"

Titled “I’m out! longtime loyal customer” https://en.community.sonos.com/community-feedback-229090/i-m-out-longtime-loyal-customer-6836255

26 2
1 hour ago
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OCTO Contributor I

SONOS Legacy issue - You are deleting posts of enraged customers, and closing comments!
Answered

SONOS have just deleted my post….and will probably delete this one as I hit send! The brand is going down the toilet within the space of days….customers are furious. Wake up SONOS!!!!

246 3
1 hour ago
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derekdavies Contributor I

complaint about the End of Software Updates
Answered

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs la...

257 9
G
2 hours ago
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SonosManu Enthusiast I

Did Sonos mean 70% discount to trade in your obsolete devices? #sonostradein70discount
Question

Did Sonos mean 70% discount to trade in your obsolete devices? Should we all ask for 70% discount? #sonostradein70discount

409 10
3 hours ago
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nickwilsdon Contributor I

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move s...

1275 23
D
3 hours ago
Jahoker Contributor I

Idea: Stop features, but assure services. Re-think legacy!

Hi Sonos/Community,   Since the announcement, I like many have been mulling over practically what it all means to me as a customer. I’ve swung from outright anger and disappointment, to eagerly researching how to move away from your business, and all the way back to trying to be pragmatic.   First,...

190 16
5 hours ago
M
mmags Contributor I

seriously

I guess it safe to assume that after I repurchase the 5k worth of equipment I already own that this will happen again in the future?

100 6
6 hours ago
G
geomos Contributor I

Return recent purchase
Question

Hi

34 1
J
8 hours ago
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SonosInstaller51 Contributor I

SONOS MAUUFACTURES DUTY FROM UK INSTALLERS AND THEIR CLIENTS PERSPECTIVE.

Message to Sonos Marketing . [ UK Installers Perspective]  [Who do you think the Customers have loyalty to ???]   [ Installers installers supply and integrate a range of products from different brands Sonos is one of the streaming options]   [ This action of no updates puts the Sonos Recomending ins...

23 0
S
9 hours ago
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derwylie Contributor I

End of Software Updates for Legacy Products - Another Unhappy Customer

This week I received an email from SONOS informing me that two of my products are shortly to become legacy, will no longer receive updates and will probably stop working. Worse still, if I don’t spend money replacing them my newer products will stop working! To say I am furious is an understatement....

36 2
10 hours ago
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Nickish Contributor I

Bye Bye Sonos
Answered

As the owner of several Play 1 and One speakers I assume that they too will soon become unsupported by Sonos. I for one will not be buying any more Sonos products. Bye Bye.

146 13
11 hours ago
G
GB Enthusiast I

My expensive SONOS system was just bricked by SONOS legacy

I have 13 SONOS units, including ZP100’s and ZP80’s that work perfectly. Today, SONOS sent an email announcing that 10 of the units will no longer get software updates as of May 2020. So, if any music service,  MS Windows, or Apple makes a security change after May 2020 that the existing software do...

495 23
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13 hours ago
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jobst Contributor I

Idea about: All Sonos products will continue to work past May
Question

I am from Australia. Do you actually understand how absolutely horrifying the last 3 months have been? Not withstanding we have a very stupid leader whose sole fault the MAGNITUDE of the fires has been. We now have the realization that CLIMATE CHANGE is LITERALLY upon us! Couple of months later I ge...

45 1
16 hours ago
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jwright444 Contributor I

No more "innovation" PLEASE

What incredible hubris, SONOS.  You presume I’m willing to brick and replace my gear according to your support schedule.  I thought I purchased hardware, not a software subscription service with a 30% renewal discount.  If this stands, SONOS has seen my last $.  I just want to listen to my music in...

55 2
16 hours ago
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Rick-SF Contributor I

Message from Patrick Spence
Question

I was shocked to receive his first e mail on 1/21 that our legacy products would no longer receive software updates. If you are like me you have been purchasing these products over time. A substantial investment. I was glad to see his “back track” on 1/23 explaining that they would not “Brick Them”...

46 2
K
19 hours ago
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dboyd294 Contributor I

End of Software Update Program

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these tw...

164 14
X
19 hours ago
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UKUser Contributor I

Rate the app - planned obsolescence

I have just updated my review of the Sonos app to reflect the planned obsolescence.

41 1
19 hours ago
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Jimmy F J Contributor I

Stop supporting of old Sonos systems!

Hi Patrick Spence and Sonos in general.. I´m really sorry to hear, that you stop supporting old systems. But in a way, it is kind of okay. Eventually things like this stop, unfortunately. But telling us, that the rest of our system, connected with these products also will be influenced by this outfa...

432 28
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22 hours ago
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csduguay Contributor I

With "Legacy issue" - I will not continue buying from this company and will move to another product
Question

Went all in, all over the house. over 3k. Never in a million year did I think it could go south within 4 years. Disappointed and and moving on from SONOS, on principle alone. Also consider  all the plastic waste you’re creating by needlessly “obsoleting” your own products . Companies like this pollu...

95 7
22 hours ago
E
esl810 Contributor I

Another very disappointed customer
Answered

Hi,   Count me in as another extremely dissatisfied customer who is very disappointed with the announcement to drop support for some “older” products. Like many of your other customers, I have invested heavily in your system with 6 Connect:Amps, 1 Amp, 2 Connects, and 1 Play 1.  All together, I have...

89 4
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22 hours ago
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Kircos Contributor I

Legacy Products Upgrade Costs and Profits
Question

Does the 30% discount for trade-in’s mean we’re getting the newer product at cost, or is Sonos generating even more profits by discontinuing support to long time customers? Sonos products are not cheap, each trade-in should be for the upgraded product at “cost”, not an arbitrary 30% off.

43 1
J
1 day ago
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Peteo Trending Lyricist I

Sonos come up with hardware "bridge" to continue support for legacy products

The idea of having my speakers and amps go EOL is bad. Speakers and Amps can last 40+ years in the audio world. At this point I have no plans to upgrade my sonos products due to the idea that new products will only have support 5 years after they are discontinued. I understand that tech changes but...

59 3
6
1 day ago

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