Community feedback

2mackids Contributor I

roberts.pjm Contributor I

Removal of streaming from iOS devices

I have now words for Sonos right now having just learned support for playing from your iPhone or iPad is being removed. Having invested (literally) £000’s I’m multiple play 1’s, play 3’s play bar and sub woofer to learn the sole reason for my purchase is being removed is more than a kick in the tee...

1 45 2

1 day ago

Jos Raaijmakers Contributor I

radio station on soon local has wrong description

Question

noticed that CBC 99.5 (local stations in sonos app) says "US News" but it is actually the Canadian Broadcast Centre so it is "Canadian News" thanks for fixing the typo

0 17 1

7 days ago

TMenzel Contributor I

Play alarm on more than one room

It's not possible to select more than one room when setting up a alarm. You can select play on grouped rooms, but you are not always certain that the desired rooms is in the group. It would be so nice if you could select more rooms. Drop the radio buttons and make check boxes instead

3 277 3

7 days ago

Lampshade Contributor I

'On This Phone' Feature Being Removed

A few months ago I lost the ability to control my Sonos system with my iPhone 4s because the software updates were no longer supporting the 4s. What a waste of equipment...! That phone became totally redundant and now sits in a draw doing nothing... Customer services were useless with their hollow...

0 331 17

7 days ago

Just Music Contributor I

Why does Sonos Customer Support suck?

Bad order entry system. And then they put you on hold for 30 minutes with an endless bad music loop. Aren't they in the music business?

0 86 3

10 days ago

Mommydino Contributor I

Make Sonos Playlists searchable

I like to make playlists and have many Sonos playlists. It would be great to be able to search within the playlists I’ve made to see whether I’ve already used a certain song or find a playlist that includes a song I want to hear.

0 10 0

10 days ago

rok696969 Contributor I

Sonance Outdoor Speaker Mounting Issues

Be aware that if you are planning to purchase the Sonance Outdoor speakers (great speaker btw) and plan on using the Omnimount 15.0C (rated as able to hold speakers up to 15 lbs) as is suggested in the speaker documentation, it will not work. The mounting plate is too large for the recessed area on...

0 32 0

13 days ago

facasas88 Contributor I

Reliability

Question

I have had my Sonos system for about 5 years now and have enjoyed it--until recently. It seems that every time I want to listen to music there is always some kind of issue that can only be fixed by rebooting everything. This is not what I signed up for. I used to brag about my system to all who visi...

0 51 2

14 days ago

14.4volts Contributor I

Dear Sonos... STOP ACTING LIKE GOOGLE! 🤬

I’ve sold so many Sonos products, your willingness to just stop service(s), support devices and move on is really resembling a money machine and no longer a great company with great devices I want to sell my clients. on this iPhone does suck... but it doesn’t, here’s why. people who aren't familiar...

0 105 2

15 days ago

MarkDong Contributor I

My play:1 no sound

Question

My play one keep no sound for seconds then play for a while even only one song in playlist, I connect play:1 via cable to router netgear r7000, I bought it 5 years ago, at the beginning of 2 years, no any problem, why it go into this status? Latest code 2107272507 Please help to check, can it survi...

0 27 1

15 days ago

flixtonalex Contributor I

playbar died at 4 years

Play bar £599.00 lasts 4 years and dies whilst on standby now no power. Out of warranty and want £489.00 for a refurb. Not the only person with this issue so clearly not using high quality reliable components. Waste of money and horrendous customer service. Wouldn’t mind I have 5 more speakers w...

0 32 0

19 days ago

Chuckles 1 Contributor I

airplay

Answered

list of music no longer in queue

0 74 2

21 days ago

xpedient Contributor I

Can't snooze alarm music on Sonos One

Question

Selected a playlist from Apple music for an alarm music on my brand new Sonos One. Unfortunately it is impossible to snooze the alarm music when selecting "snooze" from the menu activated by 3D touch on the notification on the lock screen or after unlocking the screen. Instead I get a bizarre notifi...

0 47 0

24 days ago

Tahlyan Contributor I

The business practices of Sonos are completely unethical

Hi. I purchased (5) Play:1, (1) Play:3, and (1) Boost about 2 years ago and have been using them around my house ever since. All of the speakers still work perfectly and sound really great. But I just learned that the ability to play the songs that I own on my iPhone and iPodTouch on Sonos will no l...

0 254 11

26 days ago

tomaszek57 Contributor I

Beam - no TV sound from optical/HDMI cable

Hello, I cannot make the Beam work with my telly; it's got the optical Audio output (no ARCH) so I used provided HDMI-to-optical adapter. The beam recognizes it during the setup, but again, no sound. I saw suggestions to unplug other HDMI cables from the telly, but this is how the signal comes to it...

0 218 6

27 days ago

Raz Contributor I

ios

Question

Why is sonos getting rid of direct play direct from my iPhone. This is madness, wouldn’t bought sonos if I New this was going to happen. Good luck sonos guess you be getting some rubbish reviews if you go ahead with this change

2 353 12

29 days ago

bonervz Avid Contributor I

The NEW web site is HORRIBLE

Has anyone been to the new web site? Terrible. Hard to navigate, hard to search, less information than before. It Really has no purpose, it is a terrible upgrade. I have 12+ products, they are great, but this is an abomination, please fix it. There is no technical information, only product placement...

2 457 2

30 days ago

Adithya beam Contributor I

sonos beam cuting out

Question

my Sonos beam cuts out when the volume is above 60% please give me a solution to this

0 189 2

30 days ago

nathugh23 Contributor I

On this iPhone going away

Answered

So if this is going away and I have the Amp how am I supposed to play my music on the Amp without subscribing to a music service without a home computer? Seems ridiculous

1 837 6

1 month ago

Kumar

Automated Spam filters - Boon or Bane

Ryan sent me a message yesterday clarifying that some recent moderation I had complained about was an aggressive automatic filter at work, and not a moderator action. As I have written to him, I am putting my response to this and to the spam question in general in this thread so others with value t...

0 745 14

1 month ago

danvito Contributor III

major troubles with 10.3 update??

I reset my Sonos Beam and tried to reinitialise it. My app errors that an update to the app is available but not in my app store (Google Play Australia?). Now my Sonos is useless - I can't set it up. Come on guys... You should release the controller update before you release the platform update if...

0 1448 5

1 month ago

djdaddykool Contributor I

Feature Request: Option to change action of double clicking a track in Music

How many of you have managed to accidentally delete a playlist because you forgot to right click/play now and double clicked? Why is there NO option to set the default action of double clicking ( say Play Now?) This has bothered me for some time now and should be easy to change. So why not? Cheers...

0 664 0

1 month ago

davidmg9 Contributor I

Playbar drops audio

Answered

Sonos Playbar keeps dropping audio. I reset the power by unplugging it from the outlet, wait 10 seconds, plug it back in and it works for a few minutes and then the audio drops again.

0 830 5

1 month ago

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