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  • 410 Topics
  • 2,600 Replies
Keith N
Keith N
solved this question

Sonos Community doesn’t stay logged in

Always have to log on on Android. I recall a thread a while back where users gave lots of use cases. I think it ended up being 'as designe...
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Ditte
Ditte
solved this question

Community feedback: Feature requests

Hi Sjoop, Thanks for your suggestion to include an 'ideation' board for feature requests. The reason we don't have one, is because it is...
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  • 2
Ryan S
Ryan S
solved this question

How to delete account?

Hi Deezz, as Chris suggested, giving us a call on our support line is a good way to go. For the community, we don't usually go through an...
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410 Topics

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User286477 Contributor II

trade-up play5s - what exactly is the 30% discount?
Question

I am eligible for the trade-up programme handing in 2 play5s. If I wish to replace them by 2 gen2s of the play5s, I’d like to know what discount would be? Some calculations: sonos.com (nl) shows the play5s at  EUR 579 which @70% would be EUR 405.30. Amazon currently offers the Play5s at EUR 476. The...

16 1
12 hours ago
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User286477 Contributor II

roadmap to discontinuing products/service updates
Question

With the Play:5s 1st gen soon receiving a decreased level of support, I was wondering whether other products are on a roadmap to be discontinued. I have a pair of Play3s and a Playbar, hence the question. Would anyone know? Thx.

20 1
16 hours ago
M
Michaelwb Contributor I

Liberated from Sonos

At first, like many, I was furious that I would need to upgrade my various Sonos units. However, on reflection, I’m now felling liberated and excited about what system next.  I’ve always loved buying new speakers and systems.  Different rooms require different speakers for sound and design aesthetic...

119 2
K
1 day ago
A
antipodeansam Contributor II

any explanation sonos for excluding entire countries from trade up scheme?
Answered

Anybody from Sonos willing to explain why countries have been excluded from the trade up scheme? Why is our custom worth nothing for the hardware you are slowly bricking? 

28 1
2 days ago
M
Marcinsid Contributor I

old Sonos
Question

Hi, very unhappy customer with old Sonos (4 years old) no more Sonos!!!????

75 5
2 days ago
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User504435 Contributor I

Deactivation of my Sonos Speakers - Are you kidding?

I received the email that Sonos was not going to support my speakers, so follow the link to see what 30% off on new speakers would be.  Still way to high for the same sound I can get with my original speakers.  Never completed the swap, but just got an update on my Sonos app that 4 of the speakers I...

48 1
2 days ago
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LeftyGomez Contributor I

Request to Sonos to Offer Upgrade from Legacy Products at Cost

  It is clear that the Sonos “legacy” products pose issues for both sides (Sonos/Consumer) of this equation yet Sonos is solely responsible for these issues. Sonos developed it’s way into these issues, and business decisions were made for the sake of advancement knowing the legacy products would pos...

86 7
2 days ago
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Guinans Contributor I

Can we get a 'Sonos+' if we are leaving behind our older devices?

The common reason we hear for the lack of new features such as centre speakers, true 5.1, DTS, Dolby Atmos, Bluetooth, even HDMI historically was the problem of integration with legacy devices. If the new codebase is starting from a different base hardware standpoint now, can we look forward to gett...

111 3
3 days ago
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SanY Contributor I

End of Product Support... Marketing Feedback, Attractive Product Features

I felt strongly enough about this subject to sign up and provide my first comment on this forum.  I have a background including engineering, programming and marketing, which obviously doesn’t provide authority, just a little familiarity with the value of “marketing feedback”, which I’m hoping to pro...

35 0
S
4 days ago
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George Gardiner Contributor II

SONOS legacy systems - how to ruin your good reputation through greed

SONOS - very good and reliable product, so much so that I have quite a few units and have recommended it to friends. However, SONOS has over the past three years turned it from a fairly open system (by that I mean no restrictions or obstacles to use) to one entirely reliant on a SONOS account. You c...

234 8
J
4 days ago
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Bob's Sonos Contributor I

Line-in option is no longer on my Sonos app
Answered

The line-in option is not showing up on the Sonos app.  

462 20
D
5 days ago
T
Tlcocks Trending Lyricist I

My great Vinyl dilemma: the line in source level Bug and sonos lack of response
Answered

So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there.  sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system.  I bought and returned a few, including the Bluesound.  p...

1018 70
5 days ago
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Mommydino Contributor I

Make Sonos Playlists searchable

I like to make playlists and have many Sonos playlists. It would be great to be able to search within the playlists I’ve made to see whether I’ve already used a certain song or find a playlist that includes a song I want to hear.

62 1
N
7 days ago
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derekdavies Contributor I

complaint about the End of Software Updates
Answered

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs la...

1397 53
E
7 days ago
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John63 Contributor I

Legacy, profit over Customer Care

Hi there, Thank you for contacting me.   My issue is certainly not resolved. I am staggered that a very expensive system I bought only three and half years ago from reputable dealers, all brand new items, can now be declared to contain obsolete, legacy devices.   When will the next components of my...

63 2
7 days ago
A
antipodeansam Contributor II

why is the legacy trade up not available in New Zealand?
Answered

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this...

243 17
D
9 days ago
K
Kabb Contributor I

Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.Sonos used to set the...

762 49
N
9 days ago
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steveFTC Avid Contributor I

Sort by Newest when searching for a topic
Answered

When I enter a topic in the search bar it brings up all the forum results yet there is no way to sort by newest. I don’t need a five year old thread at the top.  Pretty basic thing to have on a forum. Except here for some reason.  Steve

37 3
10 days ago
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Jawbox Trending Lyricist I

Sonos beam with 2 Play 1s Surround Issue

I just got a TCL R625 which I am using with a Sonos Beam (Hooked up via Arc HDMI) and two Sonos Play 1s. The Roku software is updated to 9.2.2 build 6106-88. I can get surround from every TV app (Amazon, Disney, Apple TV, Vudu) except for Netflix which appears to be playing back in stereo? The TV is...

122 17
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12 days ago
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nickwilsdon Contributor I

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move s...

4712 58
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14 days ago
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DT186 Lyricist III

Greed - legacy devices

Unfortunately all that I can say about the recent announcement is that Sonos is treating it’s customers as cash cows. The amount of money that each customer spends on a good product runs, sometimes, into 1000’s and then suddenly turnaround and say that your items are no longer viable is incredulous....

572 46
K
15 days ago
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dboyd294 Contributor I

End of Software Update Program

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these tw...

537 45
U
15 days ago
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Bill D 559 Contributor I

Details of Legacy Device retirement and current New device functionality
Question

Yes, please support the Legacy Devices as long as you can, and thank you for changing direction on your initial announcement about discontinuation of legacy devices and soon to be incompatibility with newer generation devices. Sonos really, really should support these devices for as long as it is te...

61 3
K
15 days ago
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Zwi Contributor I

Sonos Volume Spikes: Clearly a Sonos App issue
Question

I’ve already submitted diagnostics. #1293579001 Watching Amazon prime and suddenly the Sonos volume increases to max. The event appears random but is correlated to utilizing the Sonos App as I was adjusting the base prior to the event.  Given the existing threads on the topic with other applications...

36 1
15 days ago
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Komobo Trending Lyricist I

Sonos forum - where are my "favorite" topics?

This forum site lets me tag a topic as a “favorite”, but where is the list of topics I’ve tagged in this way?   Ah, wait, there’s a menu item when I click on the “K” icon for my account called “Subscriptions”.  The page that takes me to is called “Favorites” and there they are.  Well isn’t that just...

34 0
K
16 days ago

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