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  • 388 Topics
  • 2,308 Replies
Keith N
Keith N
solved this question

Sonos Community doesn’t stay logged in

Always have to log on on Android. I recall a thread a while back where users gave lots of use cases. I think it ended up being 'as designe...
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Ditte
Ditte
solved this question

Community feedback: Feature requests

Hi Sjoop, Thanks for your suggestion to include an 'ideation' board for feature requests. The reason we don't have one, is because it is...
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Ryan S
Ryan S
solved this question

How to delete account?

Hi Deezz, as Chris suggested, giving us a call on our support line is a good way to go. For the community, we don't usually go through an...
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388 Topics

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nickwilsdon Contributor I

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move s...

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1 hour ago
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Bart321 Contributor I

What will happen 1 year from now, when I buy a new Sonos device for my son who turns 16 next year ?
Question

Hi Sonos,   I understand that I will need to put my Sonos system into Legacy mode in May because I currently have a mix of old and new devices. I also understand that I will be missing out on new updates that you will be releasing in the future. So far, all is fine with me - I don’t care much, my So...

68 12
1 hour ago
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Phononaut Contributor II

CONNECT won't connect anymore??? - End of Software Support

So about 3 years ago I bought a CONNECT for the sole purpose of CONNECTing my vinyl player to the rest of my large sonos system.  Mind you this was at the suggestion of Sonos themselves, this is the recommended way to CONNECT audio components to a Sonos system.   I paid full retail for this $400 ite...

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1 hour ago
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Russ Phoenix Contributor I

Maybe I will transition out of SONOS

Too much money to put at risk on future products.   I bought my pair of Play 5s in Sept 2014, 5 years and 4 months ago.   Then I added pairs of Play One and Play Three. How was I to know that my Play 5s were already close to 5 years old technology when I bought them brand new? I believe the Company...

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1 hour ago
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sanperez Contributor I

All Sonos products will continue to work past May
Answered

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.  I commend Patrick Spence for his quick reaction, for correcting course, and for the t...

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4 hours ago
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dropdedfred Contributor I

Sonos can deactivate any sonos product rendering it useless
Answered

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done...

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7 hours ago
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CDSmittie Contributor I

Why no Play:3 Upgrade/Recycle Incentives?
Question

Sonos - Can’t seem to find any Play:3 Upgrade/Recycle Incentives?  Why would that be? Charles Smith  

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8 hours ago
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jms001 Contributor I

End of Software Support - Now CEO states will continue to support ???
Question

jms001 Listener 2 replies 8 minutes ago 10 years ago I initially invested over £2500 in the so called Legacy:- 3 x Sonos Player 5’s, 3 x Connect Amps, 1 x Connect, 1 x Bridge and 2 x CR200 controllers. Further to this I have invested further into 3 x Player 3’s and 6 x Player 1’s and most recentl...

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K
11 hours ago
Jahoker Contributor I

Idea: Stop features, but assure services. Re-think legacy!

Hi Sonos/Community,   Since the announcement, I like many have been mulling over practically what it all means to me as a customer. I’ve swung from outright anger and disappointment, to eagerly researching how to move away from your business, and all the way back to trying to be pragmatic.   First,...

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11 hours ago
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Marcinsid Contributor I

old Sonos
Question

Hi, very unhappy customer with old Sonos (4 years old) no more Sonos!!!????

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15 hours ago
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derekdavies Contributor I

complaint about the End of Software Updates
Answered

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs la...

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20 hours ago
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OR from Pickering Contributor I

Shame on Sonos for deleting my post yesterday!
Answered

Yesterday I posted about the recent move for Sonos to obselete old hardware.  My post received some feedback.   It was in good taste and no profanity. No external links.   WHY WAS IT DELETED? PLEASE RESPOND AND RESTORE IT.   If this post was moved to another forum, then I take a dim view of that sin...

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1 day ago
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OCTO Contributor I

SONOS Legacy issue - You are deleting posts of enraged customers, and closing comments!
Answered

SONOS have just deleted my post….and will probably delete this one as I hit send! The brand is going down the toilet within the space of days….customers are furious. Wake up SONOS!!!!

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1 day ago
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AlessandroStorchi Contributor II

Compliments

On one side I was a little bit surprised when I received the email about legacy products saying that from may no more updates could be done on these products etc etc. On the other side I was happy having an excuse to spend money renewing something in my Sonos system . Since I started using sonos I w...

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1 day ago
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Jimmy F J Contributor I

Stop supporting of old Sonos systems!

Hi Patrick Spence and Sonos in general.. I´m really sorry to hear, that you stop supporting old systems. But in a way, it is kind of okay. Eventually things like this stop, unfortunately. But telling us, that the rest of our system, connected with these products also will be influenced by this outfa...

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1 day ago
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George Gardiner Contributor II

SONOS legacy systems - how to ruin your good reputation through greed

SONOS - very good and reliable product, so much so that I have quite a few units and have recommended it to friends. However, SONOS has over the past three years turned it from a fairly open system (by that I mean no restrictions or obstacles to use) to one entirely reliant on a SONOS account. You c...

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1 day ago
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Guinans Contributor I

Can we get a 'Sonos+' if we are leaving behind our older devices?

The common reason we hear for the lack of new features such as centre speakers, true 5.1, DTS, Dolby Atmos, Bluetooth, even HDMI historically was the problem of integration with legacy devices. If the new codebase is starting from a different base hardware standpoint now, can we look forward to gett...

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1 day ago
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antipodeansam Contributor I

why is the legacy trade up not available in New Zealand?
Question

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this...

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1 day ago
User884294 Trending Lyricist I

SONOS Alternatives
Question

Any recent movers to another ecosystem? Any one currently looking at moving? I’d be interested in your experiences and thoughts. Thanks

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2 days ago
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derwylie Contributor I

End of Software Updates for Legacy Products - Another Unhappy Customer

This week I received an email from SONOS informing me that two of my products are shortly to become legacy, will no longer receive updates and will probably stop working. Worse still, if I don’t spend money replacing them my newer products will stop working! To say I am furious is an understatement....

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2 days ago
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beebop73 Contributor I

Use by date

Folks - Query should these products fairly be coming with a USE BY date if Sonos can just switch off and make them redundant. It doesn’t seem fair and reasonable that they don’t. Agree with the 30% off being a bad marketing solution it should be we here at Sonos categorically see this is not your fa...

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2 days ago
User884294 Trending Lyricist I

Why was my post removed? - "I'm out! Longtime loyal customer"

Titled “I’m out! longtime loyal customer” https://en.community.sonos.com/community-feedback-229090/i-m-out-longtime-loyal-customer-6836255

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2 days ago
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SonosManu Enthusiast I

Did Sonos mean 70% discount to trade in your obsolete devices? #sonostradein70discount
Question

Did Sonos mean 70% discount to trade in your obsolete devices? Should we all ask for 70% discount? #sonostradein70discount

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2 days ago
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mmags Contributor I

seriously

I guess it safe to assume that after I repurchase the 5k worth of equipment I already own that this will happen again in the future?

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2 days ago
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geomos Contributor I

Return recent purchase
Question

Hi

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J
2 days ago

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