Community feedback

311 Topics

Tlcocks Contributor I

My great Vinyl dilemma: the line in source level Bug and sonos lack of response

Answered

So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there. sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system. I bought and returned a few, including the Bluesound. p...

0 78 8

3 hours ago

Jupiter Matt Lyricist I

Can't play music library

As a loyal Sonos customer (13 products), I am highly disappointed that you took away the ability for users to play their downloaded library. For years itunes and other music services only offered the ability to purchase downloaded music. After spending thousands of dollars on purchased music, they a...

0 33 6

6 hours ago

ClarkE Contributor III

New Sonos Move turns itself on and drains battery

Question

Why does my Sonos Move turn itself on? I use it sparingly, but often notice that it is not “offline”, even though I don’t intend to use it.

0 22 4

18 hours ago

jpbrett52 Contributor I

playbar issue

Question

I’m experiencing some light crackling from playbar 1597488761

0 5 0

3 days ago

bockersjv Virtuoso

View, Read and Like count wrong in many areas of the community

Answered

The counts show Zero for most posts even when there are dozens of views/likes etc. Noticed this morning but may have been happening for longer.

0 17 2

3 days ago

Stuart_W Local Superstar

Notification mails but no posts

Question

I have received 2 notification mails for new posts but see nothing when visiting link. https://en.community.sonos.com/troubleshooting-228999/alarms-changing-to-another-radio-station-6833135#post16378431 and https://en.community.sonos.com/home-theater-228993/about-my-system-shows-audio-in-as-2-0-in...

0 11 0

3 days ago

Regent23 Contributor I

Advertisement Pop Ups in Sonos app

I can’t tell you enough how annoying these new pop up ads are in the app. For the cash I have spent on my rather large system I think Donos really has a lot of nerve to have started this. The messages didn’t bother me but these pop ups are outrageous and really not fitting for an upscale product lik...

0 12 4

5 days ago

Winh Contributor I

reclame op de sonos app

Wat een slechte stap van SONOS om nu de app met een reclamemelding op te starten.Julie timmeren genoeg aan de weg De SONOS app gebruikers hebben hebben minimaal een SONOS product en weten dus wat het is. kortom stop hier mee.

0 43 5

5 days ago

Nikki at Sketch Contributor I

Bluetooth Headphones

Question

Hi Sonos designers, I would like to request the function to be able to play the sonos stream from my pc through my bluetooth or even wired headphones. We are in an office, and although the music choice is great and sonos platform works a treat, the general background noise of the office means I...

0 2526 6

6 days ago

Elizabeth G Contributor I

Android Sonos controller can't connect to player

Question

As of today, my Android Sonos Controller app can't connect to my Sonos player. The message indicates that my connection to a VPN is preventing the connection; however, I am not connected to a VPN according to my settings. I have restarted my S9, uninstalled and reinstalled the Sonos controller app,...

0 23 2

7 days ago

xpedient Contributor I

Can't snooze alarm music on Sonos One

Question

Selected a playlist from Apple music for an alarm music on my brand new Sonos One. Unfortunately it is impossible to snooze the alarm music when selecting "snooze" from the menu activated by 3D touch on the notification on the lock screen or after unlocking the screen. Instead I get a bizarre notifi...

0 354 1

12 days ago

tseifan Contributor I

when will sonos prioritize volume normalization?!!!

Question

Volume across different songs varies way too much

0 36 1

13 days ago

dropdedfred Contributor I

Sonos can deactivate any sonos product rendering it useless

Answered

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done...

0 313 14

13 days ago

TyTaT Contributor I

Feature Request: Bluetooth Output from SONOS

There’s a lot of questions regarding Bluetooth output from SONOS speakers in the community, so I’d like to raise my hand too… I’d like to see native support for Bluetooth output directly form a speaker such as the Beam. Here’s the use-case: I already own Bluetooth headphones and would like to pair t...

0 32 2

14 days ago

Airgetlam

Kudos to Customer Support!

Was attempting to hook up an old ZP100 to a system today, and got the dreaded error 803 when attempting to update it to the current version of the firmware. Within 5 minutes of calling in, Esteban had me back updating. Once the device finished updating, everything was great.

0 16 0

15 days ago

Kabb Contributor I

Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

Question

I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.Sonos used to set the...

0 173 7

18 days ago

psslick Contributor I

move

Question

I have a playbar 2 play5 2 play ones a sub and a move. When I’m using them with my home theater the move sometimes cuts out. It doesn’t happen when I’m playing music.

0 25 0

20 days ago

Nate_7 Contributor I

Feature Request - Fast forward/rewind (15 or 30 second) buttons for long tracks

This topic has come up in several other threads that have been closed (so I can’t pile on) and a few years ago it was annoying that this feature was missing, but now the Sonos app is the one streaming app I have that doesn’t have this feature so it’s starting to look sad. Just another topic for anot...

0 16 0

21 days ago

Clay Donald Contributor I

Is there a way to block specific songs?

Question

Feature request: it would be great if we could create a list of songs that could not be played on the Sonos. We use Sonos in our office and some songs get overplayed. Ideally, this list would prevent a song being played through any connected service if requested, and it would skip these songs if the...

0 39 3

24 days ago

Dobbies Contributor I

access to Music Library denied

Question

I’ve had Sonos installed on my Macbook for several years without problems such as this. However, having had a clean install of Mac-OS Catalina and reinstalled the Sonos app, I cannot gain access to my music library. A flag tells me that access is denied. I’ve searched everywhere for a solution but w...

0 43 2

25 days ago

Bob's Sonos Contributor I

Line-in option is no longer on my Sonos app

Question

The line-in option is not showing up on the Sonos app.

0 167 11

26 days ago

Sonon ripped me off Contributor I

Sonos abandoned their customers

The only reason I purchased Sonos was for the compatibility with my iPhone. The sales person pointed out Sonos vs other available systems and demonstrated how easy Sonos paired with my iPhone. No streaming apps or other options necessary. So I went full in. My house is totally Sonos linked to...

0 489 20

26 days ago

stualoo Contributor I

Feature Request - Disable speaker controls just on Soundbar, but NOT on surround speaker

I could be missing an already existing way to do this, but I can't find it..I would like to disable the volume/speaker controls on JUST the soundbar, leaving the volume /control/speakers controls to work on the surround speakers. The only option I can see at the moment is to disable the controls on...

0 40 2

27 days ago

RonP Contributor I

IPhone Playlists

Question

Now that Sonos does nothave a direct interface with Iphones, what is the best way to use iPhone playlists?

0 64 2

1 month ago

GuyGarris Contributor I

Alarm Settings - Hate the new menu location

I can tell the designers of the new menu tree do not use the Alarm function of Sonos. For those of us who do, please move it back to the first menu displayed at clicking the Settings icon. Thank you!

3 37 1

1 month ago

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