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  • 385 Topics
  • 2,249 Replies
Keith N
Keith N
solved this question

Sonos Community doesn’t stay logged in

Always have to log on on Android. I recall a thread a while back where users gave lots of use cases. I think it ended up being 'as designe...
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Ditte
Ditte
solved this question

Community feedback: Feature requests

Hi Sjoop, Thanks for your suggestion to include an 'ideation' board for feature requests. The reason we don't have one, is because it is...
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Ryan S
Ryan S
solved this question

How to delete account?

Hi Deezz, as Chris suggested, giving us a call on our support line is a good way to go. For the community, we don't usually go through an...
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385 Topics

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Phononaut Contributor I

CONNECT won't connect anymore??? - End of Software Support

So about 3 years ago I bought a CONNECT for the sole purpose of CONNECTing my vinyl player to the rest of my large sonos system.  Mind you this was at the suggestion of Sonos themselves, this is the recommended way to CONNECT audio components to a Sonos system.   I paid full retail for this $400 ite...

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2 minutes ago
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scarey Contributor I

LEGACY

"We expect that in the near term, this backward compatibility will no longer be practical or cost-effective, and we may decrease or discontinue service for our older products," the filing explains. "If we no longer provide extensive backward capability for our products, we may damage our relationshi...

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24 minutes ago
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derekdavies Contributor I

complaint about the End of Software Updates
Answered

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs la...

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34 minutes ago
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OCTO Contributor I

SONOS Legacy issue - You are deleting posts of enraged customers, and closing comments!
Answered

SONOS have just deleted my post….and will probably delete this one as I hit send! The brand is going down the toilet within the space of days….customers are furious. Wake up SONOS!!!!

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1 hour ago
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AlessandroStorchi Contributor II

Compliments

On one side I was a little bit surprised when I received the email about legacy products saying that from may no more updates could be done on these products etc etc. On the other side I was happy having an excuse to spend money renewing something in my Sonos system . Since I started using sonos I w...

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3 hours ago
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Jimmy F J Contributor I

Stop supporting of old Sonos systems!

Hi Patrick Spence and Sonos in general.. I´m really sorry to hear, that you stop supporting old systems. But in a way, it is kind of okay. Eventually things like this stop, unfortunately. But telling us, that the rest of our system, connected with these products also will be influenced by this outfa...

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4 hours ago
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George Gardiner Contributor II

SONOS legacy systems - how to ruin your good reputation through greed

SONOS - very good and reliable product, so much so that I have quite a few units and have recommended it to friends. However, SONOS has over the past three years turned it from a fairly open system (by that I mean no restrictions or obstacles to use) to one entirely reliant on a SONOS account. You c...

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5 hours ago
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overdrev Contributor I

End of life connect - an option

Hello If an end of life option for the amps would be that they could simply be grouped in and play from more capable units, that could be fine,  Remove all their music selection / queuing etc capabilities   Just volume.  Free up their compute resource, and make them dumber. Perhaps even remove wirel...

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6 hours ago
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OR from Pickering Contributor I

Shame on Sonos for forcing obsolescence.

Cutting off your best and most loyal customers is a terrible business move. We have choices of other ecosystems, Bluesound, Apple, Google to name a few. I call BS that it is not possible to provide upgrades to an entire Sonos system if an old component is holding everything back.  Simple solution: c...

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7 hours ago
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Guinans Contributor I

Can we get a 'Sonos+' if we are leaving behind our older devices?

The common reason we hear for the lack of new features such as centre speakers, true 5.1, DTS, Dolby Atmos, Bluetooth, even HDMI historically was the problem of integration with legacy devices. If the new codebase is starting from a different base hardware standpoint now, can we look forward to gett...

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7 hours ago
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antipodeansam Contributor I

why is the legacy trade up not available in New Zealand?
Question

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this...

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9 hours ago
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sanperez Contributor I

All Sonos products will continue to work past May
Answered

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.  I commend Patrick Spence for his quick reaction, for correcting course, and for the t...

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17 hours ago
User884294 Trending Lyricist I

SONOS Alternatives
Question

Any recent movers to another ecosystem? Any one currently looking at moving? I’d be interested in your experiences and thoughts. Thanks

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17 hours ago
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derwylie Contributor I

End of Software Updates for Legacy Products - Another Unhappy Customer

This week I received an email from SONOS informing me that two of my products are shortly to become legacy, will no longer receive updates and will probably stop working. Worse still, if I don’t spend money replacing them my newer products will stop working! To say I am furious is an understatement....

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17 hours ago
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beebop73 Contributor I

Use by date

Folks - Query should these products fairly be coming with a USE BY date if Sonos can just switch off and make them redundant. It doesn’t seem fair and reasonable that they don’t. Agree with the 30% off being a bad marketing solution it should be we here at Sonos categorically see this is not your fa...

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19 hours ago
User884294 Trending Lyricist I

Why was my post removed? - "I'm out! Longtime loyal customer"

Titled “I’m out! longtime loyal customer” https://en.community.sonos.com/community-feedback-229090/i-m-out-longtime-loyal-customer-6836255

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20 hours ago
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SonosManu Enthusiast I

Did Sonos mean 70% discount to trade in your obsolete devices? #sonostradein70discount
Question

Did Sonos mean 70% discount to trade in your obsolete devices? Should we all ask for 70% discount? #sonostradein70discount

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21 hours ago
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nickwilsdon Contributor I

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move s...

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21 hours ago
Jahoker Contributor I

Idea: Stop features, but assure services. Re-think legacy!

Hi Sonos/Community,   Since the announcement, I like many have been mulling over practically what it all means to me as a customer. I’ve swung from outright anger and disappointment, to eagerly researching how to move away from your business, and all the way back to trying to be pragmatic.   First,...

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23 hours ago
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mmags Contributor I

seriously

I guess it safe to assume that after I repurchase the 5k worth of equipment I already own that this will happen again in the future?

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1 day ago
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geomos Contributor I

Return recent purchase
Question

Hi

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1 day ago
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SonosInstaller51 Contributor I

SONOS MAUUFACTURES DUTY FROM UK INSTALLERS AND THEIR CLIENTS PERSPECTIVE.

Message to Sonos Marketing . [ UK Installers Perspective]  [Who do you think the Customers have loyalty to ???]   [ Installers installers supply and integrate a range of products from different brands Sonos is one of the streaming options]   [ This action of no updates puts the Sonos Recomending ins...

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1 day ago
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Nickish Contributor I

Bye Bye Sonos
Answered

As the owner of several Play 1 and One speakers I assume that they too will soon become unsupported by Sonos. I for one will not be buying any more Sonos products. Bye Bye.

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1 day ago
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GB Enthusiast I

My expensive SONOS system was just bricked by SONOS legacy

I have 13 SONOS units, including ZP100’s and ZP80’s that work perfectly. Today, SONOS sent an email announcing that 10 of the units will no longer get software updates as of May 2020. So, if any music service,  MS Windows, or Apple makes a security change after May 2020 that the existing software do...

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1 day ago
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jobst Contributor I

Idea about: All Sonos products will continue to work past May
Question

I am from Australia. Do you actually understand how absolutely horrifying the last 3 months have been? Not withstanding we have a very stupid leader whose sole fault the MAGNITUDE of the fires has been. We now have the realization that CLIMATE CHANGE is LITERALLY upon us! Couple of months later I ge...

55 1
1 day ago

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