Community feedback

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285 Topics
1,706 Replies

moodyjudy0817 Contributor I

Move Speaker will not play with other Sonos speakers

Question

Somehow when I setup the MOVE for internet, it hooked on to the same network as my other Sonos speakers but through what the Sonos Tech call an extender or another router which I don’t have to my knowledge. Therefore, I can play just the Move by itself but when I group it with my other 3 Sonos spea...

nununo Contributor I

Now I must share my location to setup a new system? What's next?

Question

Hello, I have owned 4 Sonos speakers for several years. And I really like their sound. But I’m becoming more and more worried about the increased control and intrusion that comes with each update. Some time ago a login became mandatory in order to setup my system. As far as I can recall, this was...

t2008 Contributor I

Cannot connect to wifi

Question

Playbase + sub were connected to the wifi. Now app cannot find the speakers. App works if connected via ethernet but sub doesn’t work. Not getting anything from the sub anymore. I have tried connecting the ethernet and then entering the wifi password but it’s not working. I have switched off all th...

arnaudandphill Contributor I

Delivery in France

Question

More feedback than a comment, but would be interested to know if anyone else has had issues with this. Ordered a new piece of Sonos kit at the start of this week and very surprised to discover that there is no way to track the order and delivery via the Sonos site. Other than an email to confirm tha...

diana10000 Contributor I

Sonos not connected to TV

Question

My Sonos is set up for TV, which appears on my daughters phone and she can control volume and everything else from there. But it does not show up in my app on my phone! We both have apple phones and we are both connected to the same WiFi. I tried to connect with my phone but the app says it can’t...

RyanP78 Contributor I

Subwoofer placement

Question

I'm looking at completing a 5.1 surround sound system in my living room with the Sonos Sub. As you can see in the photo below, the room has a bit of a strange layout (ignore the furniture placement, I drew in my current TV and speaker setup). I've got this recessed area that is approximately 8-9 fee...

Kmassett Contributor I

Playbar no longer powers up, out of warranty

The Playbar unit failed to power up after 5 years and going through customer service you find out it’s out of warranty, you can get a replacement for about $150 off. My feedback of finding a better audio solution, maybe even more reliable, was forwarded on so will see what that brings. I own multi...

sponga Contributor I

Can't turn the mics on on a pair of Play One (Gen 2)

I can't turn the mic on on a pair of Play One (Gen 2) speakers. The mic light is not on and no amount of poking, swiping or stroking of the mic logo will get it to turn on. My system has 2 other sets of paired Sonos One (Gen1) units hooked up to it through a Boost plus a Beam paired with two Play 1...

Alan_86 Contributor I

sonos 1

If you have a Sonos 1 gen2, can you use Bluetooth to play songs off an iPhone.

dwilli1980 Contributor I

Battery on Sonos Move

Question

Does it shorten the long term life of the battery on the Sonos Move to leave it on the charging cradle for extended periods of time (e.g. several weeks)?

debea Contributor I

My Stitcher App appears as Napster. Have I been hacked?

Answered

my Stitcher app logo appears as Napster and when I click it all the settings have disappeared. Have I been hacked?

MarkyD Contributor I

Please make the Move in White

Question

My other SONOS speakers are white, and I want to add a Move to my bathroom. I do NOT want a black speaker. Please make the Move in white. This would have been a day 1 buy for me if it was available.

Nicole1997 Contributor I

Defect Sonos box

Answered

Afgelopen maandag wilde ik mijn Sonos One gebruiken, en toen kon ik helaas geen verbinding maken. Stekker opnieuw in het stopcontact gedaan, en verschillende stopcontacten geprobeerd, maar helaas geen verbetering. Op internet gezocht naar mogelijke oorzaken en oplossingen, maar ook alle tips werkte...

pollocks20 Contributor I

Shipping

Question

Would like to know if you ship an item to India. I want to buy a 'Move'

mark2796 Contributor I

Sync Sirius radio to TV play-by-play

Question

Is there a way to sync up the sound from Sirius play-by-play with TV? I would like to broadcast the local radio play-by-play with the video, but they're almost never in sync. Sometimes TV needs to be delayed. Sometimes it's the radio. It would be great if there was a way to delay (and control th...

maritarod Contributor I

(Possible) Fix for Tidal Music Library not showing in Sonos app

I have been having two issues with Tidal - one of which I believe I have fixed which is Within the Sonos app when accessing my Tidal Music Library nothing would come up yet when searching I could search Tidal, Today I have got my music library from Tidal now playing within Sonos. This is what I did...

steveFTC Avid Contributor I

Feedback on this forum layout

So much wasted space. When I click on a forum to create a new topic, the Create Topic link is way at the upper right, instead of where the list of messages starts (and why is that list so far down?). When I am on the main Sonos Community page and type something to search for it just gives me a rand...

kcomstock1 Contributor I

Sonos drops IOS

I purchased Sonos speakers as the best in class wireless system that allowed me and all my family to use the system from our Apple products e.g. iphones, tablets etc. So now I feel that Sonos has burned me when they abandon supporting IOS, the freedom during parties and family gatherings to choose...

Mariner Avid Contributor I

Subscribing to threads and email notifications

Have subscriptions and email notifications turned on however not receiving any notifications of replies. Checked spam folder, nothing. Does this function still work?

WSM Contributor I

Upgraded router...big problems

Question

I'm having problems connecting my existing Sonos system to my new router. This shouldn't be that difficult. Every other device in my home gives me that option without hardwiring ethernet cables and then not showing my exisiting Sonos network. Am I missing something?

Dave hill866 Contributor I

On My Iphone removed.

I have purchased eight Play Ones, two play Threes, a Playbar, two Sonos Beams, two bridges and a Sub at a cost of over 4000 pounds. To play my personal collection of music on these i purchased two ipads and my whole family has iphones so they can each play their own music costing over 2000 pounds....

W. James MacLean Contributor I

Why do I have to "sign in" just to get a system update?

This is a new behaviour, and I really don't like it. I *never* sign in, and I already hate all the nag screens that try to force me to. I don't care about (or want) the "extra features". But since Sonos started this business of progressively disabling aspects of the system to force me to apply upda...

Scampos Contributor I

update issues

Seems like I have monthly updates that never work and cause me a huge headache trying to find out what is needed to make my system work again. I paid allot of money for this system just took always have issues!!

Niraj.Shr Avid Contributor I

Stereo Play 5s.....WOW

Just set up a stereo set of Play 5 gen 2 and the music from the stereo set is pretty incredible. Haven't done Trueplay or added sub and its not on stands as well but the music sounds sweet to my ears. I am no audiophile but appreciate good sound and sure there are hi fi systems out there that are wo...

Sonon ripped me off Contributor I

Sonos abandoned their customers

The only reason I purchased Sonos was for the compatibility with my iPhone. The sales person pointed out Sonos vs other available systems and demonstrated how easy Sonos paired with my iPhone. No streaming apps or other options necessary. So I went full in. My house is totally Sonos linked to...

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