The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1316 Topics

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sol150Contributor I
asked in General feedback and conversation

Sold a bag of goods

I jumped on a recent Sonos Move (gen1) promotion and purchased it. However when the unit arrived, it was damaged. The shipping box and the Sonos box showed no signs of damage whatsoever. Sonos agreed to exchange the unit. However, rather than sending me a new unit, they sent me a certified refurbished unit. Extremely disappointed with the experience, I requested a refund. Multiple service reps assured me that they would send me a Return Label and process a refund. However, it’s been multiple weeks and multiple representatives. The latest is that the Order Status has gone from Return Initiated to Fulfilled. I’ve inquired again on the status of my return label and the context of this order status change. This has been a hugely frustrating and disappointing experience with Sonos. Does anyone have any recommendations on escalation paths?

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7 hours ago
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ColonineContributor I
asked in General feedback and conversation

Retour de commande

Bonjour,J'ai effectué un retour car le modèle n'est pas celui que voulait mon conjoint, j'ai eu le bordereau de retour et ai posté le colis dans un point relais comme demandé, je n'ai pas de nouvelle sur le transport du colis. Comment savoir s'il est réceptionné chez Sonos?Merci d'avance Moderator edit:Google Translate-Good morning,I made a return because the model was not the one my partner wanted, I had the return slip and posted the package at a relay point as requested, I have no news on the transport of the package. How do I know if it is received by Sonos?Thanks in advance

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Corry P
10 hours ago
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lattedahContributor I
posted in General feedback and conversation

Feature Request: Simultaneous wifi and bluetooth

I don’t see this being possible in current products. I assume it would require being implemented in future product releases if implemented.Essentially, it would be nice to support bluetooth and wifi connectivity simultaneously. My reasoning is mainly for linking multiple sonos together. I have a record player with bluetooth capabilities. I have it linked to my Sonos Move via Bluetooth (I’m not here to discuss quality… this is just a convenient way to listen sometimes). Although it’s connected via bluetooth, I’m still at home where wifi is available. It would be convenient and really cool if I could share this bluetooth connection with other sonos speakers, so I can play my bluetooth source with the rest of the house. The hardware is already there, it just needs the software capability to support such a thing. I could see this having many uses in general, at the least for having a stereo pair of sonos speakers for listening to bluetooth entertainment sources.

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Airgetlam
21 hours ago
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PunkRobotContributor I
posted in General feedback and conversation

fallos con dispositivo Apple Tv

Hay un fallo con Apple Tv, las bocinas se desconectan cada 5 o 10 minutos en la app de Netflix. Para YouTube hay que salir y entrar del video en reproducción para que el audio salga por las Sonos. Muchos fallos al conectar de inicio las Sonos a dispositivos Apple (iPhone, Apple Tv, Mac Mini y iPad Pro) Muy bien audio pero muchos fallos Moderator edit:Google Translate-There is a bug with Apple TV, the speakers disconnect every 5 or 10 minutes in the Netflix app. For YouTube you have to exit and enter the video being played so that the audio comes out through the Sonos. Many errors when connecting the Sonos to Apple devices (iPhone, Apple TV, Mac Mini and iPad Pro) very good audio but many errors

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Corry P
1 day ago
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Jett-WavesContributor I
asked in General feedback and conversation

Tidal - do you get complete access to Tidal thru Sonos?

Hey Sonos community,I do not know how many of you use Tidal, but here’s what I found/experienced thus far using Tidal. When I do a search for an Artist within Sonos my return is half or less what I get back doing the exact same search on Tidal directly.  Do you experience the same thing? For example try searching for “Zola Blood” under albums on Tidal,  you get back 7 albums. When I do the exact same search on Sonos via the Tidal integration that Sonos markets so  prominently - you only get 3 albums on the return - What gives?? Anyone have any ideas as to WHY??

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controlav
1 day ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

latest update

Pop up on my app says update available. Looking at the “learn more “info it says current version is 16.1. I have 16.1 already with speakers and app. Is there something else new? 

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Dogdad
2 days ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café

Deezer x Sonos collaborationNews

We have some exciting news that we would like to share with you all! As some of you may know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer has made an extensive, curated music catalog available to its streaming radio service Sonos Radio and its subscription service Sonos Radio HD. As most of you might know, Deezer is one of the music services that supports lossless audio in FLAC format (16-bit / 44.1 kHz) by default. No additional subscription is required. Another cool feature I love is “Flow”, as it combines some of your favorite tracks but can also help you find some new hidden gems you've never heard before but are right up your alley! These are just a few of Deezer's features, and you can read more about all the great features here. We wanted to share some exciting developments from this partnership with you. The Deezer and Sonos communities will work together! 🤝 We have some great things in common, users in the communities, so we w

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Mike R. H.
4 days ago
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keylew697Contributor I
asked in General feedback and conversation

Sonos products vs Nest WiFi6 Pro

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

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Ken_Griffiths
4 days ago
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CherivitaleContributor I
posted in General feedback and conversation

Terrible Refund Service

Returned a sub woofer January 2024. They relabeled and sent back to us. We returned it again and have POD on 2/13/24. To date, we are continually told supervisor Belen keeps asking the warehouse to search for it and doesn’t receive a response. How is that our problem?!? Sonos received our POD twice! We call once a week and get the same response. We proved it was received, we demand our refund! 

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Corry P
5 days ago
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Northernight76Contributor I
asked in Owners café

Suspicious Email

Hi, I received an email today inviting to take part in a user research study from research@reasearch.sonos.com saying if selected I’d get the choice of $250 towards Sonos products or a Sonos move 2.  looks suspect to me (particularly as I’m in the UK) -  I don’t get many emails from Sonos so just wanted to check if rings any bells with anyone else?Thanks

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N
8 days ago
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jcoker12Contributor I
asked in General feedback and conversation

HD Radio billing

Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?

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Corry P
8 days ago
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bubbagumpContributor I
asked in General feedback and conversation

setup help

Can I not run both the s1 and s2 apps in my household? I’m so confused. I recently bought the Roam for on the go and it won’t let me setup. I have 7-8 sonos devices from over probably 8 years and I know some are legacy and some are not. At this point, I have to figure out how to settle all that but I want my portable roam to work soon. Do I have to erase my prior Sonos life to get this done?

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buzz
10 days ago
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YoutubeSucksContributor II
posted in General feedback and conversation

I am never buying another Sonos Product and here is why.

First Thing, I just want to say that I love the support and community and I think you’re all great and very helpful. That being said: No Youtube Cast SupportWhy doesn’t Sonos support Casting form Youtube Music App? Answer: Because Sonos sued Google, and won. Now the higher ups are “sticking it to them” and the consumers by withholding the feature. You have lost my trust and probably others because of pettiness, nothing more.(I considered moving to another server like Spoitify which is what I think they’re persuading users to do.) What next? Another lawsuit which you not only win, but also remove features from involved platforms. Note: Even if there another reasonable explanation, the lack of communication on the matter has me frustrated and committed to moving on. 5 Year limitation on updates.Even though the speakers still work on the applications (FOR NOW), Sonos can turn that off at any time and there is nothing I or anyone else can do about it.Planned obsolescence is a plague in the

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Stanley_4
11 days ago
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POSMANContributor I
posted in General feedback and conversation

OFFSITE PLAYER FOR SONOS

We use SONOS for our hospitality business, and would like to be able to control the music offsite remotely. At the moment we have 3 POS system computers with SONOS loaded to windows that I can remote desktop to, but In would really like an offsite master control to ensure music stays on track.  

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Stanley_4
11 days ago
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Tony BennettContributor I
posted in General feedback and conversation

How to experience Dloby Atmos through an LG OLED C1 tv

I have an LG C1 OLED tv with an Ultra HD Sky Q box.My setup is a Sonos Arc + Sub + 2 One SL speakers.Sound out: HDMI ARCDTV Audio Setting: AUTOHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: Enabled I tried for months to receive Dolby Atmos whilst watching Netflix without success until now… Instead of accessing Netflix through my Sky box, I opened Netflix via the app on my tv. I selected “All quiet on the Western front” movie, knowing it was capable of streaming Dolby Atmos and there it was… Dolby Atmos instead of streaming 5.1 which is what I only received using Netflix through Sky.  

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12 days ago
User63453
User63453Avid Contributor I
posted in General feedback and conversation

Adding mic on/off toggle to software

Hello, I’d love to see Sonos add mic on/off toggle in software and perhaps an admin pw protection to enable/disable the hardware (and software) control. This would allow the owner to set how it’s controlled and who controls it.

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jgatie
12 days ago
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tony.stillionsContributor I
posted in General feedback and conversation

Can we get Sonos HEADPHONES please??

Guessing this is already been suggested, but would be cool to come out with a pair of headphones wireless, of course that hook up to your Sonos speakers and whatever is playing at the time (a movie). Thanks

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M
12 days ago
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Jonathan_ldnContributor II
posted in General feedback and conversation

Greenwashing

This was the headline to an email I received last month. I nearly spat out my coffee at the screen.Since their invention, speakers haven’t needed to be upgraded with software updates.Good speakers, and I do consider Sonos good speakers, only need to be replaced when the cones, or some other physical component, is knackered. A speaker isn’t a tech consumable with a lifespan under 10 years, a good speaker can be cherished and passed on through generations.Sonos you are a speaker company. You do not build hardware like computers, or phones - your software shouldn’t be entangled in an arms race for more CPU/GPU/RAM etc. so why the need for hardware upgrades? How much software is needed to drive a speaker?NASA put a man on the moon using less computing power. Your excellent audio engineers must be pissed off that your software team produce such bloated code that it effectively kills off their work.It’s a cynical business model that embraces redundancy to drive repeat revenue, locking your c

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jgatie
13 days ago
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britcowboyEnthusiast II
posted in General feedback and conversation

Why have you closed the discussion about the connect amp?

The issue hasn't been resolved, why have you tried to close the discussion? Pretty scummy behaviour if you ask me.. https://en.community.sonos.com/components-and-architectural-228999/sonos-is-forcing-people-to-buy-new-hardware-as-they-ve-broken-the-connect-amp-and-they-refuse-to-fix-it-6888610/index10.html#post16712063

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J
13 days ago
J
jvkiiContributor I
asked in General feedback and conversation

Is this sonos official ebay store?

Hello,Sonos had a refurb sale and I missed it.  I noticed that this sonos official account on ebay still has the deal going - https://www.ebay.com/str/sonosofficial?norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&mkscid=101&itemid=&targetid=&device=c&mktype=&googleloc=9009669&poi=&campaignid=20389321416&mkgroupid=&rlsatarget=&abcId=9317280&merchantid=&gad_source=1&gclid=Cj0KCQjw2a6wBhCVARIsABPeH1tE29tRUaIgtQVrHzjyLtx8XiINWpNMnzOsqvfcHMISqKINl2wYO-4aAlf4EALw_wcBCan anyone confirm if this is actually the official sonos reseller account on ebay? A lot of the negative reviews mentioned products not shipping and questioning if this is actually the official sonos company on ebay.  *** Updated for clarificationWould prefer to buy from legitimate source to ensure I get a proper warranty.  Thanks in advance.

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Corry P
13 days ago
T
Timh62052Contributor I
asked in General feedback and conversation

damaged / cracked five case

My five speaker fell off the shelf and the case is cracked, can I get it repaired?

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Stanley_4
14 days ago
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SojoiContributor I
asked in General feedback and conversation

upgrade program

Hi i am trying to use the upgrade program of an old sonos 5 gen 1 but the update program seems to not recognize a valida unit for the 30% discount.but the sonos 5 Gen 1 is listed as a valid unit for the upgrade program. Any idea how to qualify to the discount? thanks 

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Stanley_4
14 days ago
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smithy57Contributor I
asked in General feedback and conversation

Adding Songs to Queue

About 5 years ago this topic was dealt with (see below), but excuse my inexperience, I don’t quite understand the answer shown ie I cannot see where I have to make the change. Take pity on me, I am an S1 user. How and where on my S1 app to do I go? Many thanks.  Is there a way to add all my songs on my iphone to the queue in one step? Browse to "on this phone" then a play all. Same question for the PC controller. I find it very frustrating to have to build a playlist.iconBest answer by jgatieBrowse to the library either On This Phone or My Music Lubrary, choose Songs, choose Play All or Shuffle All.

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S
16 days ago
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MadslemmekeContributor I
asked in General feedback and conversation

stolen play 5

Can u se where my Play 5 is . ? If it be connected again!!? 

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jgatie
18 days ago
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HealWithSteelContributor I
asked in General feedback and conversation

Sonos Bridge

What is the purpose of Bridge if it prevents updates from downloading and installing on Sonos products. The support site recommends permanently disconnecting the Bridge

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Schlumpf
18 days ago
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