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WiFi Connection Issue

  • 18 May 2022
  • 1 reply
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Hi there, I’ve brought a Sonos 1 from home to the office. Setup went well until connecting to the WiFi. Password is correct and I’ve tried unplugging the router but it will not connect. Does anyone have any thoughts?

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Best answer by Ken_Griffiths 18 May 2022, 21:07

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Ken_Griffiths

If you are connecting the speaker to a different Sonos System with a different HouseholdID, then you will need to factory reset the device, that’s even if the two HH’s are held in the same Sonos account.

See this link:

https://support.sonos.com/s/article/1096

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