Trade up credit for US store while residing in a non-Sonos market

  • 4 August 2020
  • 2 replies

Userlevel 2

Hi, I live in a non-Sonos market but I’ve bought all my Sonos speakers in US as I travel to US a lot. I have a play 5 and a connect that is on S1 and eligible for trade up but I cannot seem to find an option to get the trade up credit for US store. I will be travelling to US in next month or so and would like to use this credit to get S2 compatible speakers. I tried calling the support number and even the chat option however, none are reachable. 

2 replies

Userlevel 4
Badge +14

Hi @vcdxb.

Thanks for reaching out and bringing this up to us.

I would recommend calling our Sales Team for further assistance as they have all the details of your inquiry. 

Call 800-680-2345 (then press Option4)

Please take note of the timezone if you’re still not in the US to ensure that the line will be open.


Monday - Thursday

10 am - 8 pm EST

10 am - 5 pm EST
6 pm - 8 pm EST


If you have any other questions or concerns, don’t hesitate to reach out.

Just curious, we are currently in EDST (commonly abbreviated as EDT), not EST. That’s Eastern Daylight Savings Time, not Eastern Standard Time. 

Which do you mean?